WalkMe vs. Whatfix

WalkMe

59 Reviews and Ratings

Whatfix

40 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
WalkMe	Score8 out of 10	N/A	WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies.…	N/A
Whatfix	Score8.2 out of 10	N/A	Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics. Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing…	N/A

Pricing

WalkMe

Whatfix

No answers on this topic

No answers on this topic

Pricing Offerings
WalkMe	Whatfix
Free Trial
No	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
No	Yes

No setup fee

Optional

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All Pricing models are customized and tailor-made according to the customer's requirement.

Community Pulse
Key User Insights
	WalkMe	Whatfix
Considered Both Products	WalkMe Elizabeth Willisson Lead Technical Consultant in Information Technology at Multiple positions (Computer Software, 11-50 employees) Chose WalkMe I couldn't successfully implement this product for trial and found support help was delayed. In comparison, despite also being based in another country, WalkMe's support was quick to help with queries and always eager to address the issue and go above and beyond to make sure I … Incentivized Helpful? SMS Saravanan Advanced Business Analyst II in Information Technology at Novo Nordisk (Pharmaceuticals, 10,001+ employees) Chose WalkMe Their features was less compared to WalkMe. Incentivized Helpful? Hayley Dolby WalkMe Solution Builder and Systems Trainer in Information Technology at Connected Places Catapult (Automotive, 201-500 employees) Chose WalkMe It's all about analytics and WalkMe has everything you ever needed and more! Incentivized Helpful? Krishna Khanna (they/them) Global Learning Experience Design Manager in Human Resources at Boston Consulting Group (BCG) (Management Consulting, 10,001+ employees) Chose WalkMe WalkMe was much better in terms of features, implementation, and analytics. It's a market leader in the Digital Adoption space so it made sense to begin our digital adoption journey with this tool. The sales team also spent a lot of time with us in understanding our … Incentivized Helpful? Elizabeth Cassidy Senior Analyst, Customer Analytics in Marketing at Alliance Data Card Services (Financial Services, 5001-10,000 employees) Chose WalkMe I have realized WalkMe is a great product with a lot of features and so far is the best product adoption and user onboarding tool compared to its alternatives. WalkMe is specialized in the field of product tours and walkthroughs hence making it the pioneer in the user … Incentivized Helpful? Joshua Melder Customer Account Manager in Corporate at Quad (Printing, 10,001+ employees) Chose WalkMe Our organization reviewed several products before selecting WalkMe as the primary tutorial platform. We chose WalkMe because our primary business tutorial need is for Salesforce. WalkMe offers an incredibly easy-to-use and understandable walk-through and integrates incredibly … Incentivized Helpful?	Whatfix Lee Glenn Technical Training Consultant in Corporate at Experian (Consumer Services, 10,001+ employees) Chose Whatfix Whatfix and WalkMe offered a very similar solution at the time of evaluating both platforms almost 4 years ago. We selected Whatfix as they represented better value and the flow creation process was a lot quicker and easier, meaning getting to grips with everything and … Incentivized Helpful? Verified User Chose Whatfix We evaluated many on the market and there was only one other competitor that came in the same bracket as Whatfix and that was WalkMe. We selected Whatfix due to the eagerness of the team to please and support their users, as well as the outstanding feature set they have. Incentivized Helpful? Verified User Chose Whatfix Cost. Whatfix was the cheapest of them all, but not better in functionality or usability. Incentivized Helpful? Kirsten Schwenn Instructional Designer at Ameris Bank (Banking, 1001-5000 employees) Chose Whatfix Overall price, no sneaky "extra" costs, low-pressure sales, confidence of team members. Incentivized Helpful? Ashish Ranjan Naik Vice President of Sales in Sales at FIT LLC (Information Technology & Services, 1-10 employees) Chose Whatfix The support from Whatfix is very good. It has better features than others. It has very few bugs. Whatfix is very user friendly. It meets all the requirements. They will quickly respond to all the queries and questions of users or your clients if they face any issues. Their … Incentivized Helpful? Verified User Chose Whatfix Great quality of support provided by Whatfix as I already mentioned. Looking at all the features it’s headed to the right direction. Very delightful in terms of the ease of use and setup. Meets all the requirements. Quick to respond to all the queries and questions whenever … Incentivized Helpful? Verified User Chose Whatfix There is no comparison - Whatfix is the clear winner with us from the very beginning. As Whatfix continues to grow and innovate their product, engage with it's customers on a level beyond any I have every seen. They work as Partners with us, their teams from bottom to top are … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
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	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
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User Ratings
	WalkMe	Whatfix
Likelihood to Recommend	8.1 (29 ratings)	8.2 (30 ratings)
Likelihood to Renew	8.0 (1 ratings)	7.3 (4 ratings)
Usability	9.0 (2 ratings)	8.4 (11 ratings)
Availability	- (0 ratings)	9.1 (1 ratings)
Performance	- (0 ratings)	7.3 (1 ratings)
Support Rating	10.0 (1 ratings)	9.1 (8 ratings)
Online Training	- (0 ratings)	9.1 (2 ratings)
Implementation Rating	- (0 ratings)	9.1 (3 ratings)
Configurability	- (0 ratings)	8.2 (2 ratings)
Ease of integration	- (0 ratings)	8.2 (1 ratings)
Product Scalability	- (0 ratings)	9.1 (1 ratings)
Vendor post-sale	- (0 ratings)	9.1 (1 ratings)
Vendor pre-sale	- (0 ratings)	8.2 (1 ratings)