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WORKetc vs. Zendesk Sell

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    WORKetc

    Score7 out of 10
    Small Businesses (1-50 employees)
    WORKetc is a cloud-based business management system. With integrated CRM, project management, billing, help desk, reporting, and collaboration, teams can access one system for all relevant information. The system supports popular third-party apps such as Google Workspace, Xero Accounting, Quickbooks Online, Outlook, Dropbox, and Evernote.

    $78

    per month

    Zendesk Sell

    Score8.8 out of 10
    N/AZendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk…

    $19

    per seat/month billed annually

    Pricing
    WORKetcZendesk Sell
    Editions & Modules
    Starter Edition
    $78
    Per Month for up to 2 Users
    Team
    $195
    Per month for up to 3 Users (Each extra user + $49/month)
    Foundations
    $395
    Per month for up to 5 Users (Each extra user + $59/month)
    Sell Team
    $19.00
    per seat/month billed annually
    Reach prospecting enrichment add-on (requires a Sell Subscription)
    $27.00
    Per User Per Month (billed annually)
    Sell Professional
    $49.00
    per seat/month billed annually
    Sell Enterprise
    $99.00
    per seat/month billed annually
    Sell Elite
    $199.00
    per seat/month billed annually
    Offerings
    Pricing Offerings
    WORKetcZendesk Sell
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    WORKetcZendesk Sell
    Sales Force Automation
    Comparison of Sales Force Automation features of WORKetc and Zendesk Sell
    Feature
    WORKetc
    7.9
    13 Ratings
    Zendesk Sell
    6.6
    15 Ratings
    Customer data management / contact management8.613 Ratings8.914 Ratings
    Workflow management8.312 Ratings6.115 Ratings
    Opportunity management7.810 Ratings7.913 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.913 Ratings6.915 Ratings
    Contract management7.31 Ratings5.410 Ratings
    Quote & order management8.18 Ratings3.97 Ratings
    Interaction tracking7.82 Ratings7.915 Ratings
    Channel / partner relationship management7.31 Ratings7.811 Ratings
    Territory management00 Ratings4.98 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of WORKetc and Zendesk Sell
    Feature
    WORKetc
    8.3
    12 Ratings
    Zendesk Sell
    9.0
    12 Ratings
    Case management9.011 Ratings9.07 Ratings
    Call center management7.31 Ratings9.08 Ratings
    Help desk management8.512 Ratings9.011 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of WORKetc and Zendesk Sell
    Feature
    WORKetc
    7.4
    11 Ratings
    Zendesk Sell
    6.9
    12 Ratings
    Lead management7.710 Ratings6.012 Ratings
    Email marketing7.19 Ratings7.89 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of WORKetc and Zendesk Sell
    Feature
    WORKetc
    8.1
    13 Ratings
    Zendesk Sell
    5.3
    13 Ratings
    Task management8.713 Ratings8.013 Ratings
    Billing and invoicing management7.810 Ratings1.05 Ratings
    Reporting7.912 Ratings7.013 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of WORKetc and Zendesk Sell
    Feature
    WORKetc
    7.3
    11 Ratings
    Zendesk Sell
    8.2
    15 Ratings
    Pipeline visualization7.59 Ratings7.914 Ratings
    Customizable reports7.211 Ratings9.014 Ratings
    Forecasting00 Ratings7.812 Ratings
    Customization
    Comparison of Customization features of WORKetc and Zendesk Sell
    Feature
    WORKetc
    8.0
    13 Ratings
    Zendesk Sell
    4.2
    15 Ratings
    Custom fields8.413 Ratings7.815 Ratings
    Custom objects8.22 Ratings4.910 Ratings
    API for custom integration7.310 Ratings3.08 Ratings
    Scripting environment00 Ratings1.16 Ratings
    Security
    Comparison of Security features of WORKetc and Zendesk Sell
    Feature
    WORKetc
    8.9
    11 Ratings
    Zendesk Sell
    9.5
    14 Ratings
    Single sign-on capability9.11 Ratings9.912 Ratings
    Role-based user permissions8.811 Ratings9.011 Ratings
    Social CRM
    Comparison of Social CRM features of WORKetc and Zendesk Sell
    Feature
    WORKetc
    7.3
    1 Ratings
    Zendesk Sell
    4.0
    5 Ratings
    Social data7.31 Ratings1.04 Ratings
    Social engagement00 Ratings6.95 Ratings
    Platform
    Comparison of Platform features of WORKetc and Zendesk Sell
    Feature
    WORKetc
    7.5
    13 Ratings
    Zendesk Sell
    8.0
    13 Ratings
    Mobile access7.513 Ratings8.013 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of WORKetc and Zendesk Sell
    Feature
    WORKetc
    -
    Ratings
    Zendesk Sell
    5.4
    7 Ratings
    Marketing automation00 Ratings9.87 Ratings
    Compensation management00 Ratings1.03 Ratings
    User Ratings
    WORKetcZendesk Sell
    Likelihood to Recommend
    7.8
    (40 ratings)
    10.0
    (15 ratings)
    Likelihood to Renew
    8.2
    (30 ratings)
    9.0
    (2 ratings)
    Usability
    8.2
    (5 ratings)
    8.9
    (4 ratings)
    Availability
    9.1
    (3 ratings)
    10.0
    (1 ratings)
    Performance
    8.2
    (4 ratings)
    10.0
    (1 ratings)
    Support Rating
    8.2
    (5 ratings)
    8.8
    (4 ratings)
    Online Training
    8.2
    (2 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    9.1
    (2 ratings)
    8.0
    (1 ratings)
    Configurability
    9.1
    (1 ratings)
    10.0
    (1 ratings)
    Ease of integration
    4.5
    (1 ratings)
    10.0
    (1 ratings)
    Product Scalability
    8.2
    (2 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    10.0
    (1 ratings)