TrustRadius: an HG Insights company

RingCentral Contact Center vs. XCALLY

Save this comparison

Save this comparison

RingCentral Contact Center

86 Reviews and Ratings

XCALLY

2 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    RingCentral Contact Center

    Score8.1 out of 10
    		N/ARingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A

    XCALLY

    Score5 out of 10
    		N/AUsers can engage customers with the XCALLY MOTION technology integrated with Asterisk™. With it, agents and supervisors can manage and monitor Voice (inbound & manual or automatic outbound) Video Web Chat E-Mail SMS Fax Social media and custom channels using a single platform. XCALLY Motion also provides integrations with third party software applications available on the market, including CRM, Bots or Ticketing…N/A
    Pricing
    RingCentral Contact CenterXCALLY
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    RingCentral Contact CenterXCALLY
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    RingCentral Contact CenterXCALLY
    Contact Center Software
    Comparison of Contact Center Software features of RingCentral Contact Center and XCALLY
    Feature
    RingCentral Contact Center
    8.6
    22 Ratings
    XCALLY
    -
    Ratings
    Agent dashboard9.518 Ratings00 Ratings
    Validate callers7.010 Ratings00 Ratings
    Outbound response9.619 Ratings00 Ratings
    Call forwarding9.720 Ratings00 Ratings
    Click-to-call (CTC)9.611 Ratings00 Ratings
    Warm transfer8.010 Ratings00 Ratings
    Predictive dialing9.97 Ratings00 Ratings
    Interactive voice response8.410 Ratings00 Ratings
    REST APIs8.87 Ratings00 Ratings
    Call scripts9.913 Ratings00 Ratings
    Call tracking9.010 Ratings00 Ratings
    Multichannel integration6.011 Ratings00 Ratings
    CRM software integration6.310 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of RingCentral Contact Center and XCALLY
    Feature
    RingCentral Contact Center
    8.4
    21 Ratings
    XCALLY
    -
    Ratings
    Inbound call routing9.619 Ratings00 Ratings
    Omnichannel inbound routing8.011 Ratings00 Ratings
    Recording9.619 Ratings00 Ratings
    Quality management9.517 Ratings00 Ratings
    Call analytics9.418 Ratings00 Ratings
    Historical reporting8.918 Ratings00 Ratings
    Live reporting9.416 Ratings00 Ratings
    Customer surveys9.19 Ratings00 Ratings
    Customer interaction analytics2.46 Ratings00 Ratings
    User Ratings
    RingCentral Contact CenterXCALLY
    Likelihood to Recommend
    9.7
    (22 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    6.3
    (4 ratings)
    -
    (0 ratings)
    Usability
    8.7
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    3.3
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    -
    (0 ratings)