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Zendesk Explore vs. Zoho Analytics

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Zendesk Explore

59 Reviews and Ratings

Zoho Analytics

331 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Zendesk Explore

    Score8.7 out of 10
    		N/AZendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A

    Zoho Analytics

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    		Zoho Analytics (formerly Zoho Reports) is a self-service BI and analytics platform that allows users to analyze their business data and create reports and dashboards. It is designed to help users create and share reports quickly, without IT assistance.

    $30

    per month 2 users

    Pricing
    Zendesk ExploreZoho Analytics
    Editions & Modules
    No answers on this topic
    Basic
    $30
    0.5M rows, 2 users
    Professional
    $30
    per user per month billed annually
    Standard
    $60
    1M rows, 5 users
    Premium
    $145
    5M rows, 15 users
    Enterprise
    $575
    50M rows, 50 users
    Offerings
    Pricing Offerings
    Zendesk ExploreZoho Analytics
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—There is a 20% discount for all plans if subscribed yearly. Customers can buy add-on rows and users, in addition to the plans listed above.
    More Pricing Information
    Features
    Zendesk ExploreZoho Analytics
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Zendesk Explore and Zoho Analytics
    Feature
    Zendesk Explore
    9.0
    9 Ratings
    Zoho Analytics
    8.7
    131 Ratings
    Pixel Perfect reports7.15 Ratings8.8102 Ratings
    Customizable dashboards10.09 Ratings8.5131 Ratings
    Report Formatting Templates9.97 Ratings00 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Zendesk Explore and Zoho Analytics
    Feature
    Zendesk Explore
    8.3
    9 Ratings
    Zoho Analytics
    8.1
    133 Ratings
    Drill-down analysis9.59 Ratings8.0127 Ratings
    Formatting capabilities9.09 Ratings7.6132 Ratings
    Integration with R or other statistical packages4.85 Ratings00 Ratings
    Report sharing and collaboration10.09 Ratings8.6133 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Zendesk Explore and Zoho Analytics
    Feature
    Zendesk Explore
    8.4
    9 Ratings
    Zoho Analytics
    8.4
    125 Ratings
    Publish to Web6.96 Ratings8.1104 Ratings
    Publish to PDF9.07 Ratings8.7123 Ratings
    Report Versioning9.03 Ratings00 Ratings
    Report Delivery Scheduling8.97 Ratings8.4108 Ratings
    Delivery to Remote Servers8.04 Ratings00 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Zendesk Explore and Zoho Analytics
    Feature
    Zendesk Explore
    7.1
    7 Ratings
    Zoho Analytics
    8.0
    80 Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)6.66 Ratings8.276 Ratings
    Location Analytics / Geographic Visualization7.16 Ratings8.568 Ratings
    Predictive Analytics5.55 Ratings7.462 Ratings
    Pattern Recognition and Data Mining9.43 Ratings00 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Zendesk Explore and Zoho Analytics
    Feature
    Zendesk Explore
    9.1
    9 Ratings
    Zoho Analytics
    8.5
    125 Ratings
    Multi-User Support (named login)9.58 Ratings8.7123 Ratings
    Role-Based Security Model9.59 Ratings8.968 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)8.07 Ratings8.5118 Ratings
    Report-Level Access Control8.64 Ratings8.026 Ratings
    Single Sign-On (SSO)10.07 Ratings8.670 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Zendesk Explore and Zoho Analytics
    Feature
    Zendesk Explore
    7.8
    7 Ratings
    Zoho Analytics
    6.3
    93 Ratings
    Responsive Design for Web Access6.05 Ratings7.267 Ratings
    Mobile Application8.32 Ratings4.069 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile9.06 Ratings5.782 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Zendesk Explore and Zoho Analytics
    Feature
    Zendesk Explore
    5.9
    4 Ratings
    Zoho Analytics
    8.3
    61 Ratings
    REST API5.34 Ratings8.157 Ratings
    Javascript API5.93 Ratings00 Ratings
    iFrames5.53 Ratings8.549 Ratings
    Java API5.63 Ratings00 Ratings
    Themeable User Interface (UI)6.23 Ratings00 Ratings
    Customizable Platform (Open Source)7.02 Ratings00 Ratings
    User Ratings
    Zendesk ExploreZoho Analytics
    Likelihood to Recommend
    9.5
    (9 ratings)
    7.1
    (135 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.9
    (9 ratings)
    Usability
    10.0
    (2 ratings)
    7.8
    (79 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (2 ratings)
    Support Rating
    10.0
    (2 ratings)
    5.4
    (18 ratings)
    Implementation Rating
    -
    (0 ratings)
    5.5
    (3 ratings)
    Data Sharing and Collaboration
    8.2
    (3 ratings)
    7.7
    (51 ratings)
    Data Sources
    7.3
    (3 ratings)
    8.8
    (51 ratings)
    Ease of integration
    -
    (0 ratings)
    7.3
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    7.1
    (67 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.3
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.2
    (1 ratings)