| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Zendesk Guide | Score8.7 out of 10 | N/A | Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers. | N/A |
 Zoho Desk | Score7.8 out of 10 | N/A | Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com. | $9 per month per user |
| Zendesk Guide | Zoho Desk | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
| Additional Details | — | A discount is offered for yearly billing. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Zendesk Guide | Zoho Desk | |
|---|---|---|
| Considered Both Products | Chose Zendesk Guide It was integrated with our Zendesk help desk, and was reasonable in price. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Zendesk Guide | Zoho Desk | ||||||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Zendesk Guide | Zoho Desk | |
|---|---|---|
| Likelihood to Recommend | 7.4 | 7.8 |
| Usability | - | 9.4 |
| Support Rating | 8.0 | 8.7 |
