| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Zendesk Sell | Score8.8 out of 10 | N/A | Zendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk… | $19 per seat/month billed annually |
 Zoho CRM | Score8.7 out of 10 | N/A | Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module. | $14 per month |
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| Entry-level Setup Fee | No setup fee | $14 /user/month | ||||||||||||||
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| Zendesk Sell | Zoho CRM | |
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| Considered Both Products | No answer on this topic | Chose Zoho CRM Zoho knocks these folks out of the park, hands down Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Zoho CRM Quickly managing our customer support and interactions with the customer is made more accessible by Zoho CRM. It's simple to use and has helped us generate leads from our marketing funnel. Using the Zoho Suite add-ons, you can extend its functionality for a minimal additional … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| Zendesk Sell | Zoho CRM | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 8.6 |
| Likelihood to Renew | 9.0 | 7.6 |
| Usability | 8.9 | 7.8 |
| Availability | 10.0 | 8.8 |
| Performance | 10.0 | 8.5 |
| Support Rating | 8.8 | 6.1 |
| In-Person Training | - | 8.0 |
| Online Training | 7.0 | 5.5 |
| Implementation Rating | 8.0 | 5.6 |
| Configurability | 10.0 | 5.1 |
| Contract Terms and Pricing Model | - | 9.5 |
| Ease of integration | 10.0 | 7.2 |
| Product Scalability | 10.0 | 5.7 |
| Professional Services | - | 8.3 |
| Vendor post-sale | 10.0 | 7.7 |
| Vendor pre-sale | 10.0 | 7.8 |
