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Gladly CX Platform vs. Zendesk Suite

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Gladly CX Platform

10 Reviews and Ratings

Zendesk Suite

1,015 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gladly CX Platform

    Score8 out of 10
    		N/AGladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.

    $38

    Per Month Per User

    Zendesk Suite

    Score8.8 out of 10
    		N/AZendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

    $69

    per month per agent

    Pricing
    Gladly CX PlatformZendesk Suite
    Editions & Modules
    Task Based
    $38.00
    Per Month Per User
    Customer Facing
    $150.00
    Per Month Per User
    Suite Team
    $69
    per month per agent
    Suite Growth
    $115
    per month per agent
    Suite Professional
    $149
    per month per agent
    Suite Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    Gladly CX PlatformZendesk Suite
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalOptional
    Additional Details—20% discount available with annual pricing.
    More Pricing Information
    Community Pulse
    Gladly CX PlatformZendesk Suite
    Considered Both Products
    Gladly Software
    Diana Elizabeth Flores E
    CS agent in Customer Service at XB fulfillment (Consumer Services, 501-1000 employees)
    Chose Gladly CX Platform
    First of all, the ease of the platform, the way it helps us to make our job faster as they have the customer information on the left of our screenand we have it linked to Shopify. The fact that this program has helped our productivity is amazing, and also, during peak season, …
    Incentivized
    Zendesk
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Gladly CX PlatformZendesk Suite
    Incident and problem management
    Comparison of Incident and problem management features of Gladly CX Platform and Zendesk Suite
    Feature
    Gladly CX Platform
    8.0
    2 Ratings
    Zendesk Suite
    8.8
    154 Ratings
    Organize and prioritize service tickets5.02 Ratings9.2153 Ratings
    Expert directory10.01 Ratings8.3102 Ratings
    ITSM collaboration and documentation10.02 Ratings8.5104 Ratings
    Ticket creation and submission10.01 Ratings9.3153 Ratings
    Ticket response5.01 Ratings9.3152 Ratings
    Subscription-based notifications00 Ratings8.6106 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gladly CX Platform and Zendesk Suite
    Feature
    Gladly CX Platform
    10.0
    1 Ratings
    Zendesk Suite
    8.5
    139 Ratings
    External knowledge base10.01 Ratings8.5133 Ratings
    Internal knowledge base10.01 Ratings8.5127 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gladly CX Platform and Zendesk Suite
    Feature
    Gladly CX Platform
    10.0
    2 Ratings
    Zendesk Suite
    9.0
    150 Ratings
    IVR10.02 Ratings8.659 Ratings
    Social integration10.02 Ratings8.597 Ratings
    Email support10.02 Ratings9.4147 Ratings
    Help Desk CRM integration10.02 Ratings9.2112 Ratings
    Customer portal00 Ratings9.2121 Ratings
    User Ratings
    Gladly CX PlatformZendesk Suite
    Likelihood to Recommend
    10.0
    (2 ratings)
    9.0
    (192 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    10.0
    (43 ratings)
    Usability
    -
    (0 ratings)
    8.9
    (65 ratings)
    Availability
    -
    (0 ratings)
    8.6
    (13 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (10 ratings)
    Support Rating
    10.0
    (1 ratings)
    5.5
    (31 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.9
    (9 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (18 ratings)
    Configurability
    -
    (0 ratings)
    9.3
    (3 ratings)