Gorgias vs. Zendesk Suite

Gorgias

23 Reviews and Ratings

Zendesk Suite

1,015 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Gorgias	Score8.5 out of 10	N/A	Gorgias is a Conversational AI platform for ecommerce used to drive sales and resolves support inquiries. Built for Shopify but featuring integrations for WooCommerce, BigCommerce, Magento, and PrestaShop.	$60 per month Up to 350 mothly tickets
Zendesk Suite	Score8.8 out of 10	N/A	Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.	$69 per month per agent

Pricing

Gorgias

Zendesk Suite

Starter: $10
per month 50 monthly tickets
Basic: $50
per month 300 monthly tickets
Pro: $300
per month 2,000 monthly tickets
Advanced: $750
per month 5,000 monthly tickets
Enterprise: Custom Pricing
Custom ticket volume

Suite Team: $69
per month per agent
Suite Growth: $115
per month per agent
Suite Professional: $149
per month per agent
Suite Enterprise: Contact Sales

Pricing Offerings
Gorgias	Zendesk Suite
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

No setup fee

Optional

Discount available for annual billing. Additional cost for automated ticket handling.

20% discount available with annual pricing.

Community Pulse
Key User Insights
	Gorgias	Zendesk Suite
Considered Both Products	Gorgias Verified User Chose Gorgias We selected Gorgias from Zendesk based on its Shopify integration. Given how many stores we were managing the team needed to quickly find all of a customer's information in an email. We preferred it to Zendesk. However, now that I use intercom I have many more features such as … Incentivized Helpful?	Zendesk Stephanie Abramovici Sr Manager of CX in Customer Service at OUAI (Consumer Goods, 51-200 employees) Chose Zendesk Suite Gorgias is easier to set-up and use on a basic level, however doesn't offer as many customizations. Zendesk Suite is a better choice for our scale, and the needs of reporting. Incentivized Helpful? Megan Espinosa Customer Support Manager in Customer Service at Gadget Guad (Consumer Goods, 11-50 employees) Chose Zendesk Suite We appreciated the app features and the overall features so we decided to stay with Zendesk Suite for our business needs Incentivized Helpful? Verified User Chose Zendesk Suite Overall, the ease of system admin that is done within the Support team, the reasonable license cost for multi-channel support and ability to create custom brand dashboards and needed reports, along with the helpful client support we get- made it an easy decision to purchase and … Incentivized Helpful? Verified User Chose Zendesk Suite Zendesk has been easy to implement and evolve over time. They have launched more online Client learning sessions and occasionally offer in-person local client group sessions to aid in our learning. They offer their training modules for free. The key is we can create the needed … Incentivized Helpful? Verified User Chose Zendesk Suite Although a bit pricey, it does the job well. We are happy with the results it provides; our team is also quite satisfied on how easy it is to use, login and start working. Compared to the other two we have tried, Zendesk takes the cake. It makes Customer Management much easier, … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Gorgias

Zendesk Suite

Comparison of Incident and problem management features of Gorgias and Zendesk Suite
Feature	Gorgias 9.5 2 Ratings	Zendesk Suite 8.8 154 Ratings
Organize and prioritize service tickets	9.02 Ratings	9.2153 Ratings
Expert directory	9.02 Ratings	8.3102 Ratings
Subscription-based notifications	10.02 Ratings	8.6106 Ratings
ITSM collaboration and documentation	9.01 Ratings	8.5104 Ratings
Ticket creation and submission	10.02 Ratings	9.3153 Ratings
Ticket response	10.02 Ratings	9.3152 Ratings

Comparison of Self Help Community features of Gorgias and Zendesk Suite
Feature	Gorgias 10.0 2 Ratings	Zendesk Suite 8.5 139 Ratings
External knowledge base	10.02 Ratings	8.5133 Ratings
Internal knowledge base	10.02 Ratings	8.5127 Ratings

Comparison of Multi-Channel Help features of Gorgias and Zendesk Suite
Feature	Gorgias 10.0 2 Ratings	Zendesk Suite 9.0 150 Ratings
Customer portal	10.02 Ratings	9.2121 Ratings
IVR	10.02 Ratings	8.659 Ratings
Social integration	10.02 Ratings	8.597 Ratings
Email support	10.02 Ratings	9.4147 Ratings
Help Desk CRM integration	10.02 Ratings	9.2112 Ratings

User Ratings
	Gorgias	Zendesk Suite
Likelihood to Recommend	9.0 (2 ratings)	9.0 (192 ratings)
Likelihood to Renew	- (0 ratings)	10.0 (43 ratings)
Usability	10.0 (1 ratings)	8.9 (65 ratings)
Availability	- (0 ratings)	8.6 (13 ratings)
Performance	- (0 ratings)	8.0 (10 ratings)
Support Rating	- (0 ratings)	5.5 (31 ratings)
In-Person Training	- (0 ratings)	10.0 (1 ratings)
Online Training	- (0 ratings)	7.9 (9 ratings)
Implementation Rating	- (0 ratings)	9.0 (18 ratings)
Configurability	- (0 ratings)	9.3 (3 ratings)