| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Microsoft Dynamics 365 | Score7.4 out of 10 | N/A | Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products. | $44 per month |
 Zendesk Suite | Score8.8 out of 10 | N/A | Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low. | $69 per month per agent |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | 20% discount available with annual pricing. | ||||||||||||||
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| Microsoft Dynamics 365 | Zendesk Suite | |
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| Considered Both Products | | Chose Zendesk Suite Old interface and was not easy to transfer. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
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| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| Microsoft Dynamics 365 | Zendesk Suite | |
|---|---|---|
| Likelihood to Recommend | 6.3 | 9.0 |
| Likelihood to Renew | 8.0 | 10.0 |
| Usability | 6.3 | 8.9 |
| Availability | - | 8.6 |
| Performance | - | 8.0 |
| Support Rating | 8.0 | 5.5 |
| In-Person Training | - | 10.0 |
| Online Training | 7.5 | 7.9 |
| Implementation Rating | 9.2 | 9.0 |
| Configurability | - | 9.3 |
| Contract Terms and Pricing Model | 3.8 | - |
| Professional Services | 9.0 | - |
