Zendesk Suite vs. Zoho SalesIQ
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Zendesk Suite | Score8.8 out of 10 | N/A | Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low. | $69 per month per agent |
 Zoho SalesIQ | Score8.3 out of 10 | N/A | Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used by businesses of all sizes across all industries. Zoho SalesIQ offers: A detailed list of visitors sorted based on the criteria that matter to businesses A codeless website… | $0 per month per user |
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| Entry-level Setup Fee | Optional | Optional | ||||||||||||||
| Additional Details | 20% discount available with annual pricing. | — | ||||||||||||||
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| Zendesk Suite | Zoho SalesIQ | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 8.9 |
| Likelihood to Renew | 10.0 | - |
| Usability | 8.9 | - |
| Availability | 8.6 | - |
| Performance | 8.0 | - |
| Support Rating | 5.5 | - |
| In-Person Training | 10.0 | - |
| Online Training | 7.9 | - |
| Implementation Rating | 9.0 | - |
| Configurability | 9.3 | - |