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Zendesk Talk vs. Zoho Voice

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Zendesk Talk

44 Reviews and Ratings

Zoho Voice

1 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Zendesk Talk

    Score8.6 out of 10
    		N/AZendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.N/A

    Zoho Voice

    Score9 out of 10
    		N/AZoho's cloud-based contact center. It supports the hybrid workforce that enables agents to work smarter, faster, and more collaboratively by leveraging integrations with CRM, Desk, Bigin, ManageEngine ServiceDesk Plus to deliver optimal customer success.

    $39

    per month per user

    Pricing
    Zendesk TalkZoho Voice
    Editions & Modules
    No answers on this topic
    Enterprise Telephony - Basic
    $39
    per month per user
    Enterprise Telephony - Standard
    $59
    per month per admin & 10 Telephony agents
    Enterprise Telephony - Contact Center
    $79
    per month per admin & 10 Telephony agents
    Business Phone - Team
    $120
    per month up to 10 users
    Business Phone - Office
    $360
    per month up to 30 users
    Business Phone - Corporate
    $1200
    per month up to 100 users
    Offerings
    Pricing Offerings
    Zendesk TalkZoho Voice
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Call charges apply for Telephony plans. Discount available for annual pricing. Add-ons available include Call Monitoring, Power Dialer, and Queue Performance Metrics each available for $10 per month, per user. Pay per use voice plans also available.
    More Pricing Information
    Features
    Zendesk TalkZoho Voice
    Contact Center Software
    Comparison of Contact Center Software features of Zendesk Talk and Zoho Voice
    Feature
    Zendesk Talk
    7.8
    16 Ratings
    Zoho Voice
    -
    Ratings
    Agent dashboard9.916 Ratings00 Ratings
    Validate callers6.012 Ratings00 Ratings
    Outbound response10.014 Ratings00 Ratings
    Call forwarding8.915 Ratings00 Ratings
    Click-to-call (CTC)10.013 Ratings00 Ratings
    Warm transfer9.912 Ratings00 Ratings
    Predictive dialing5.08 Ratings00 Ratings
    Interactive voice response10.010 Ratings00 Ratings
    REST APIs5.07 Ratings00 Ratings
    Call scripts7.06 Ratings00 Ratings
    Call tracking9.914 Ratings00 Ratings
    Multichannel integration5.110 Ratings00 Ratings
    CRM software integration5.09 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Zendesk Talk and Zoho Voice
    Feature
    Zendesk Talk
    7.8
    16 Ratings
    Zoho Voice
    -
    Ratings
    Inbound call routing9.912 Ratings00 Ratings
    Omnichannel inbound routing5.110 Ratings00 Ratings
    Recording9.915 Ratings00 Ratings
    Quality management9.913 Ratings00 Ratings
    Call analytics8.913 Ratings00 Ratings
    Historical reporting8.913 Ratings00 Ratings
    Live reporting4.914 Ratings00 Ratings
    Customer surveys5.08 Ratings00 Ratings
    Customer interaction analytics8.19 Ratings00 Ratings
    User Ratings
    Zendesk TalkZoho Voice
    Likelihood to Recommend
    9.9
    (16 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    5.0
    (3 ratings)
    -
    (0 ratings)