Usersnap vs. zipBoard

zipBoard

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Usersnap	Score 7.5 out of 10	N/A	Collect in-product feedback, measure customer satisfaction and learn how you can improve. Get ratings, visitor's screen view and sentiment feedback from customers now.	$99 per month
zipBoard	Score 10.0 out of 10	Mid-Size Companies (51-1,000 employees)	zipBoard supports teams building digital content at scale, making it easier for non technical stakeholders to share feedback using annotations and screenshots. By using zipBoard for collecting feedback for Digital content, users can: Share feedback using annotated screenshots and screen recordings View all the incoming feedback from multiple stakeholders in one place. Assign, prioritize and organize the issue into an internal team’s workflow Manage…	$49 5 review links

Pricing

Usersnap

zipBoard

Editions & Modules

Startup: $99
per month
Company: $189
per month
Premium: $329
per month
Enterprise: $2,379
per month

Starter Plan: $49
5 review links
Team Plan: $89
20 review links
Custom: On request
review links, managers

Offerings

Pricing Offerings
Usersnap	zipBoard
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

$49 per reviewable document

Additional Details

Discount available for annual pricing.

zipboard pricing is independent of the number of users or reviewers and is dependent on the number of unique reviewable assets added in a projects. For team plans and higher, zipboard also offers the ability to add managers, org owners, reporting and customization, branding.

More Pricing Information

Community Pulse
	Usersnap	zipBoard
Considered Both Products	Usersnap AH Annie Hathaway Sr. Manager, Digital Marketing Chose Usersnap I haven't used anything else. I just used email and Google Docs before and that's hard to keep straight what you are talking about within a document to what it actually is on the website. Also, more phone calls are required to explain what you mean and need. Incentivized Helpful? JP Juan Palma Software Development Manager Chose Usersnap Prior to Usersnap we looked at and even tried to bring up Bugzilla, but it requires a lot of maintenance and customization in my opinion. We needed something that was ready to use out of the box, which Usersnap certainly was. The other problem with Bugzilla is that it's mostly … Incentivized Helpful?	zipBoard No answer on this topic

Best Alternatives
	Usersnap	zipBoard
Small Businesses	Sogolytics Score 9.0 out of 10	Frame.io Score 9.1 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10	Asana Score 8.4 out of 10
Enterprises	Verint Voice of the Customer Score 10.0 out of 10	Wrike Score 8.3 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Usersnap	zipBoard
Likelihood to Recommend	8.4 (0 ratings)	- (0 ratings)
Support Rating	7.0 (0 ratings)	- (0 ratings)

User Testimonials
	Usersnap	zipBoard
Likelihood to Recommend	Usersnap is well suited for web applications that are maintained/developed in house, to provide a means of communicating with end-users directly without the need to develop an in-house solution. It allows end-users to provide rich information about an issue they're experiencing, even providing information about the user's browser, session, and desktop environment, which is invaluable when trying to debug or troubleshoot an issue. Incentivized JP Juan Palma Software Development Manager Read full review	No answers on this topic
Pros	Organize customer feedback. Provide an easy to use, feature-rich widget that allows users to highlight, comment and even draw on a screenshot of your application. Screenshots that are sent to you include meta-data like the browser user agent, browser console data, screen resolution, etc. Incentivized JP Juan Palma Software Development Manager Read full review	No answers on this topic
Cons	When you go into the list of Usersnap feedback you have submitted, there isn't search functionality or filtering so that you can see the feedback of a certain type at a time, or see if you submitted that feedback already. Incentivized AH Annie Hathaway Sr. Manager, Digital Marketing Read full review	No answers on this topic
Support Rating	I am unsure how to rate the support of Usersnap as I did not contact support yet. The tool works well as is. The agency we work with that used the tool didn't need to contact Usersnap support as well. I'm sure the user support on the tool is adequate. Incentivized AH Annie Hathaway Sr. Manager, Digital Marketing Read full review	No answers on this topic
Alternatives Considered	I haven't used anything else. I just used email and Google Docs before and that's hard to keep straight what you are talking about within a document to what it actually is on the website. Also, more phone calls are required to explain what you mean and need. Incentivized AH Annie Hathaway Sr. Manager, Digital Marketing Read full review	No answers on this topic
Return on Investment	Fewer errors on-site QA Less time wasted in the site QA Incentivized AH Annie Hathaway Sr. Manager, Digital Marketing Read full review	No answers on this topic
ScreenShots		zipBoard Screenshots