Zoho Cliq vs. Zulip

If you have a website through which your clients engage (either sales or support) your offerings, then you absolutely need a live chat tool. Having used Zoho for a while now, I can absolutely recommend it. If you have not used a chat tool before but you have an online store then you should definitely explore this option. They offer a free trial so you can test it to see what response you get but for sales related websites, this will pay for itself.

Incentivized

Zulip is great at what it does, and I enjoy using this product every day, but to me it serves as an alternative to the bigger names in instant communication. If they had more features and offered a simpler profile layout that was easier to look at, my rating would be higher.

Incentivized

• instant messaging so team members can quickly talk to each other
• creating different channels for specific teams or projects, which keeps conversations organized
• notifications that alert you about important messages, helping you stay updated

Incentivized

• Letting you send direct messages
• Letting you customize each message like adding bullet points and hyperlinks
• Keeping each thread organized

Incentivized

• Zoho people notifications can be added in Cliq like birthday reminders, leave trackers
• Cliq PC app is bit heavy, can be light weighted

Incentivized

• It would be nice to see a person's title under their name when you click their profile
• It would be nice to see a person's direct report when you click their profile
• Including more personalized information in the quick view of a profile would be nice

Incentivized

Cliq is essential software for our communication. Because we are an office of both in-house and remote employees we must have a unified communication platform to speak to another in real-time. Cliq offers us that platform in an easy-to-use format that allows for both 1:1 and team communication occurring all at once.

Based on my experience with Cliq it is very cool and easy, I will give 10/10, because of their quality.

Incentivized

Again, I would like to see more personalized features pertaining to the quick view you get when you click on someone's profile within the software. I do like how it offers a desktop app as well as web browser support. I also like the customizing of notification sounds, there's a lot to choose from which is ideal.

Incentivized

It's available 24X7. We have never faced any serious issues with the connectivity. Whenever we faced issues, it has been traced to a browser issue or Windows app issue or a mobile issue.

Incentivized

No issues

Incentivized

Any time that I have had an issue, and there haven't been many user support jumps right on and helps me right away.

Incentivized

Excellent support. Online training and supporting videos, and resources are more than sufficient to get started. Moreover, their support channel, especially the chat window, is very helpful and provides an instant solution to all our queries. For any complicated issue, they always get back by email with the solution and on occasions even call back.

Incentivized

Implementation is very simple and easy. Create a Zoho account (free or paid), send/ receive an invite, log in, verify your credentials and get started. Admin would have created the channels for you, and you start contributing. The entire process is smooth, and you can get started within minutes. The Admin has to work at the backend, initially, and decide on the permissions for the individual and the team and set up permissions for access to other applications too. This needs to be planned out, tested and implemented.

Incentivized

Essentially the same style of platform. Aside from any "bots" (which I don't use anyways), they appear to do the same thing. But Zoho Cliq comes packed into the Zoho One platform. It's a useful component in a suite of communication tools that allows our office to work and speak to one another in an abundance of ways.

I did not have a say in my company choosing Zulip as their main communication channel, but I can understand why they chose Zulip over any other program. It does house different discussion topics better than Teams does in my opinion, and you're able to easily add subtopics underneath them.

Incentivized

The system works perfectly well. At times, we have faced issues with the desktop application - it doesn't start, or takes time to start, or even logs off on its own. However, the browser as well as the mobile application work perfectly well, and we have never faced issues with them

Incentivized

• Positive - Easier Comms with specific Clients. Encouraging more to use it to engage with me
• Negative - Yet another comms channel to manage would like to have less. But see previous positive
• Positive - Came as part of my Zoho One subscription so low cost
• Has a wealth of options still to investigate as part of Cliq

Incentivized

• I don't feel suited to answer this as I have been with my organization for less than 2 months.

Incentivized