Zoho CRM vs. Zoho One

Zoho CRM

974 Reviews and Ratings

Zoho One

37 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Zoho CRM	Score8.7 out of 10	N/A	Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.	$14 per month
Zoho One	Score8.9 out of 10	N/A	Zoho One is a suite product from Zoho Corporation, that combines their sales and marketing application, and also gives organizations a comprehensive set of tools to organize finances, track payables, and manage bills and expenses.	$45 per month per employee

Pricing

Zoho CRM

Zoho One

Standard: $14.00
Per User/Per Month
Professional: $23.00
Per User/Per Month
Enterprise: $40.00
Per User/Per Month
Ultimate: $52.00
Per User/Per Month
Plus: $57.00
Per User/Per Month

All Employee Pricing: $444
per year per employee (Must purchase license for ALL employees)
Flexible User Pricing: $1080
per year Licenses for any no. of users

Pricing Offerings
Zoho CRM	Zoho One
Free Trial
Yes	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

$14 /user/month

No setup fee

—

Month-to-month plans available.

Community Pulse
Key User Insights
	Zoho CRM	Zoho One
Considered Both Products	Zoho Verified User Chose Zoho CRM Zoho has an all-in-one solution called Zoho One which combines most of the solutions a company of our size requires. Thanks to this, we were able to consolidate our solutions into a single ecosystem while saving money. Zoho also has sales and marketing automation features that … Incentivized Helpful?	Zoho David Plaunty Service Manager in Information Technology at Office Technology Center (Telecommunications, 1-10 employees) Chose Zoho One Zoho One is the upgraded version of CRM Plus, with added features and apps. I can't recommend it enough. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Zoho CRM

Zoho One

Comparison of Sales Force Automation features of Zoho CRM and Zoho One
Feature	Zoho CRM 8.5 288 Ratings	Zoho One - Ratings
Customer data management / contact management	8.5279 Ratings	00 Ratings
Workflow management	8.3266 Ratings	00 Ratings
Territory management	8.7196 Ratings	00 Ratings
Opportunity management	8.7253 Ratings	00 Ratings
Integration with email client (e.g., Outlook or Gmail)	8.8248 Ratings	00 Ratings
Contract management	8.7203 Ratings	00 Ratings
Quote & order management	8.1203 Ratings	00 Ratings
Interaction tracking	8.1249 Ratings	00 Ratings
Channel / partner relationship management	8.4192 Ratings	00 Ratings

Comparison of Customer Service & Support features of Zoho CRM and Zoho One
Feature	Zoho CRM 8.3 221 Ratings	Zoho One - Ratings
Case management	8.5213 Ratings	00 Ratings
Call center management	8.1172 Ratings	00 Ratings
Help desk management	8.5189 Ratings	00 Ratings

Comparison of Marketing Automation features of Zoho CRM and Zoho One
Feature	Zoho CRM 8.5 266 Ratings	Zoho One - Ratings
Lead management	8.6261 Ratings	00 Ratings
Email marketing	8.5219 Ratings	00 Ratings

Comparison of CRM Project Management features of Zoho CRM and Zoho One
Feature	Zoho CRM 8.4 263 Ratings	Zoho One - Ratings
Task management	8.5248 Ratings	00 Ratings
Billing and invoicing management	8.3180 Ratings	00 Ratings
Reporting	8.5242 Ratings	00 Ratings

Comparison of CRM Reporting & Analytics features of Zoho CRM and Zoho One
Feature	Zoho CRM 8.5 258 Ratings	Zoho One - Ratings
Forecasting	8.5216 Ratings	00 Ratings
Pipeline visualization	8.4235 Ratings	00 Ratings
Customizable reports	8.6249 Ratings	00 Ratings

Comparison of Customization features of Zoho CRM and Zoho One
Feature	Zoho CRM 8.3 277 Ratings	Zoho One 9.7 3 Ratings
Custom fields	8.4275 Ratings	00 Ratings
Custom objects	8.2222 Ratings	00 Ratings
Scripting environment	8.3178 Ratings	00 Ratings
API for custom integration	8.4203 Ratings	10.03 Ratings
Plug-ins	00 Ratings	9.53 Ratings

Comparison of Security features of Zoho CRM and Zoho One
Feature	Zoho CRM 8.4 266 Ratings	Zoho One 9.0 3 Ratings
Single sign-on capability	8.4231 Ratings	9.03 Ratings
Role-based user permissions	8.4261 Ratings	9.03 Ratings

Comparison of Integrations with 3rd-party Software features of Zoho CRM and Zoho One
Feature	Zoho CRM 8.7 210 Ratings	Zoho One - Ratings
Marketing automation	8.7207 Ratings	00 Ratings
Compensation management	8.6138 Ratings	00 Ratings

Comparison of Platform features of Zoho CRM and Zoho One
Feature	Zoho CRM 8.7 230 Ratings	Zoho One - Ratings
Mobile access	8.7230 Ratings	00 Ratings

Comparison of Reporting & Analytics features of Zoho CRM and Zoho One
Feature	Zoho CRM - Ratings	Zoho One 9.0 3 Ratings
Dashboards	00 Ratings	9.03 Ratings
Standard reports	00 Ratings	9.03 Ratings
Custom reports	00 Ratings	9.03 Ratings

Comparison of General Ledger and Configurable Accounting features of Zoho CRM and Zoho One
Feature	Zoho CRM - Ratings	Zoho One 8.0 2 Ratings
Accounts payable	00 Ratings	8.02 Ratings
Accounts receivable	00 Ratings	8.02 Ratings
Global Financial Support	00 Ratings	7.01 Ratings
Standardized Processes	00 Ratings	9.02 Ratings

Comparison of Inventory Management features of Zoho CRM and Zoho One
Feature	Zoho CRM - Ratings	Zoho One 10.0 1 Ratings
Inventory tracking	00 Ratings	10.01 Ratings
Location management	00 Ratings	10.01 Ratings

Comparison of Order Management features of Zoho CRM and Zoho One
Feature	Zoho CRM - Ratings	Zoho One 9.1 2 Ratings
Pricing	00 Ratings	9.52 Ratings
Order entry	00 Ratings	9.02 Ratings
Credit card processing	00 Ratings	8.01 Ratings
Cost of goods sold	00 Ratings	10.01 Ratings

Comparison of Subledger and Financial Process features of Zoho CRM and Zoho One
Feature	Zoho CRM - Ratings	Zoho One 9.3 2 Ratings
Billing Management	00 Ratings	8.02 Ratings
Cash and Asset Management	00 Ratings	10.01 Ratings
Travel & Expense Management	00 Ratings	10.01 Ratings

Comparison of Project Execution Management features of Zoho CRM and Zoho One
Feature	Zoho CRM - Ratings	Zoho One 10.0 1 Ratings
Project Planning and Scheduling	00 Ratings	10.01 Ratings
Task Insight for Project Managers	00 Ratings	10.01 Ratings

Comparison of Procurement features of Zoho CRM and Zoho One
Feature	Zoho CRM - Ratings	Zoho One 10.0 1 Ratings
Bids Analyzed and Compared	00 Ratings	10.01 Ratings
Supplier Management	00 Ratings	10.01 Ratings

Comparison of Risk Management features of Zoho CRM and Zoho One
Feature	Zoho CRM - Ratings	Zoho One 10.0 1 Ratings
Control Management	00 Ratings	10.01 Ratings

Comparison of Logistics features of Zoho CRM and Zoho One
Feature	Zoho CRM - Ratings	Zoho One 10.0 1 Ratings
Fulfillment Management	00 Ratings	10.01 Ratings

Comparison of Supply Chain features of Zoho CRM and Zoho One
Feature	Zoho CRM - Ratings	Zoho One 8.0 2 Ratings
Forecasting	00 Ratings	6.01 Ratings
Performance Monitoring	00 Ratings	10.01 Ratings

User Ratings
	Zoho CRM	Zoho One
Likelihood to Recommend	8.6 (312 ratings)	9.0 (5 ratings)
Likelihood to Renew	7.6 (42 ratings)	- (0 ratings)
Usability	7.8 (172 ratings)	9.5 (3 ratings)
Availability	8.8 (7 ratings)	- (0 ratings)
Performance	8.5 (8 ratings)	- (0 ratings)
Support Rating	6.1 (69 ratings)	5.5 (1 ratings)
In-Person Training	8.0 (1 ratings)	- (0 ratings)
Online Training	5.5 (8 ratings)	- (0 ratings)
Implementation Rating	5.6 (16 ratings)	- (0 ratings)
Configurability	5.1 (114 ratings)	- (0 ratings)
Contract Terms and Pricing Model	9.5 (21 ratings)	- (0 ratings)
Ease of integration	7.2 (5 ratings)	- (0 ratings)
Product Scalability	5.7 (6 ratings)	- (0 ratings)
Professional Services	8.3 (7 ratings)	- (0 ratings)
Vendor post-sale	7.7 (13 ratings)	- (0 ratings)
Vendor pre-sale	7.8 (13 ratings)	- (0 ratings)