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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Zoho CRM

    Score8.7 out of 10
    N/AZoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.

    $14

    per month

    Zurmo

    Score9.7 out of 10
    N/AZurmo is an open-source is a customer relationship management (CRM) software built as social CRM with mobile availability.N/A
    Pricing
    Zoho CRMZurmo
    Editions & Modules
    Standard
    $14.00
    Per User/Per Month
    Professional
    $23.00
    Per User/Per Month
    Enterprise
    $40.00
    Per User/Per Month
    Ultimate
    $52.00
    Per User/Per Month
    Plus
    $57.00
    Per User/Per Month
    No answers on this topic
    Offerings
    Pricing Offerings
    Zoho CRMZurmo
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$14 /user/monthNo setup fee
    Additional Details
    More Pricing Information
    Features
    Zoho CRMZurmo
    Sales Force Automation
    Comparison of Sales Force Automation features of Zoho CRM and Zurmo
    Feature
    Zoho CRM
    8.5
    288 Ratings
    Zurmo
    -
    Ratings
    Customer data management / contact management8.5279 Ratings00 Ratings
    Workflow management8.3266 Ratings00 Ratings
    Territory management8.7196 Ratings00 Ratings
    Opportunity management8.7253 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.8248 Ratings00 Ratings
    Contract management8.7203 Ratings00 Ratings
    Quote & order management8.1203 Ratings00 Ratings
    Interaction tracking8.1249 Ratings00 Ratings
    Channel / partner relationship management8.4192 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Zoho CRM and Zurmo
    Feature
    Zoho CRM
    8.3
    221 Ratings
    Zurmo
    -
    Ratings
    Case management8.5213 Ratings00 Ratings
    Call center management8.1172 Ratings00 Ratings
    Help desk management8.5189 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Zoho CRM and Zurmo
    Feature
    Zoho CRM
    8.5
    266 Ratings
    Zurmo
    -
    Ratings
    Lead management8.6261 Ratings00 Ratings
    Email marketing8.5219 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Zoho CRM and Zurmo
    Feature
    Zoho CRM
    8.4
    263 Ratings
    Zurmo
    -
    Ratings
    Task management8.5248 Ratings00 Ratings
    Billing and invoicing management8.3180 Ratings00 Ratings
    Reporting8.5242 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Zoho CRM and Zurmo
    Feature
    Zoho CRM
    8.5
    258 Ratings
    Zurmo
    -
    Ratings
    Forecasting8.5216 Ratings00 Ratings
    Pipeline visualization8.4235 Ratings00 Ratings
    Customizable reports8.6249 Ratings00 Ratings
    Customization
    Comparison of Customization features of Zoho CRM and Zurmo
    Feature
    Zoho CRM
    8.3
    277 Ratings
    Zurmo
    -
    Ratings
    Custom fields8.4275 Ratings00 Ratings
    Custom objects8.2222 Ratings00 Ratings
    Scripting environment8.3178 Ratings00 Ratings
    API for custom integration8.4203 Ratings00 Ratings
    Security
    Comparison of Security features of Zoho CRM and Zurmo
    Feature
    Zoho CRM
    8.4
    266 Ratings
    Zurmo
    -
    Ratings
    Single sign-on capability8.4231 Ratings00 Ratings
    Role-based user permissions8.4261 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Zoho CRM and Zurmo
    Feature
    Zoho CRM
    8.3
    165 Ratings
    Zurmo
    -
    Ratings
    Social data8.3164 Ratings00 Ratings
    Social engagement8.4156 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Zoho CRM and Zurmo
    Feature
    Zoho CRM
    8.7
    210 Ratings
    Zurmo
    -
    Ratings
    Marketing automation8.7207 Ratings00 Ratings
    Compensation management8.6138 Ratings00 Ratings
    Platform
    Comparison of Platform features of Zoho CRM and Zurmo
    Feature
    Zoho CRM
    8.7
    230 Ratings
    Zurmo
    -
    Ratings
    Mobile access8.7230 Ratings00 Ratings
    User Ratings
    Zoho CRMZurmo
    Likelihood to Recommend
    8.6
    (312 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    7.6
    (42 ratings)
    -
    (0 ratings)
    Usability
    7.8
    (172 ratings)
    -
    (0 ratings)
    Availability
    8.8
    (7 ratings)
    -
    (0 ratings)
    Performance
    8.5
    (8 ratings)
    -
    (0 ratings)
    Support Rating
    6.1
    (69 ratings)
    -
    (0 ratings)
    In-Person Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    5.5
    (8 ratings)
    -
    (0 ratings)
    Implementation Rating
    5.6
    (16 ratings)
    -
    (0 ratings)
    Configurability
    5.1
    (114 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.5
    (21 ratings)
    -
    (0 ratings)
    Ease of integration
    7.2
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    5.7
    (6 ratings)
    -
    (0 ratings)
    Professional Services
    8.3
    (7 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.7
    (13 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.8
    (13 ratings)
    -
    (0 ratings)