| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 TeamSupport | Score8 out of 10 | Mid-Size Companies (51-1,000 employees) | TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations. | $45 per month per user |
 Zoho Desk | Score7.8 out of 10 | N/A | Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com. | $9 per month per user |
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| Entry-level Setup Fee | Optional | Required | ||||||||||||||
| Additional Details | Pricing is based on annual billing | A discount is offered for yearly billing. | ||||||||||||||
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| TeamSupport | Zoho Desk | |
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| Considered Both Products | Chose TeamSupport It has allowed us to have a sturdy client database, assign responsibilities, and have facilitated multi-channel conversation and stay chat. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
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| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
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| Implementation went as expected | ||
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| TeamSupport | Zoho Desk | |
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| Likelihood to Recommend | 7.3 | 7.8 |
| Likelihood to Renew | 10.0 | - |
| Usability | 8.9 | 9.4 |
| Availability | 1.8 | - |
| Performance | 7.3 | - |
| Support Rating | 9.3 | 8.7 |
| In-Person Training | 6.4 | - |
| Online Training | 7.7 | - |
| Implementation Rating | 7.5 | - |
| Product Scalability | 1.0 | - |
