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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Zoho Desk

    Score7.8 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Zoho SalesIQ

    Score8.3 out of 10
    N/AZoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used by businesses of all sizes across all industries. Zoho SalesIQ offers: A detailed list of visitors sorted based on the criteria that matter to businesses A codeless website…

    $0

    per month per user

    Pricing
    Zoho DeskZoho SalesIQ
    Editions & Modules
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Free
    $0
    per month per user
    Basic
    $10
    per month per user
    Professional
    $17
    per month per user
    Enterprise
    $25
    per month per user
    Offerings
    Pricing Offerings
    Zoho DeskZoho SalesIQ
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeRequiredOptional
    Additional DetailsA discount is offered for yearly billing.—
    More Pricing Information
    Community Pulse
    Zoho DeskZoho SalesIQ
    Considered Both Products
    Zoho
    Chose Zoho Desk
    Value for money simply beats the rest. Also, as part of the Zoho Suite, integrations are wonderful, for example to CRM or consolidating Reporting with other apps such as Zoho Projects. Integration to advanced Analytics is also very helpful. In terms of features, they are pretty …
    Incentivized
    Zoho
    Chose Zoho SalesIQ
    Tawk to was nice but it was missing a lot of features that Zoho SalesIQ has. And a massively important advantage that SalesIQ had was that it integrated with other Zoho apps that we already used. The pricing of Zoho SalesIQ was also very attractive, we felt that it offered a …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Zoho DeskZoho SalesIQ
    Incident and problem management
    Comparison of Incident and problem management features of Zoho Desk and Zoho SalesIQ
    Feature
    Zoho Desk
    8.6
    4 Ratings
    Zoho SalesIQ
    -
    Ratings
    Organize and prioritize service tickets8.94 Ratings00 Ratings
    Expert directory7.93 Ratings00 Ratings
    Subscription-based notifications7.93 Ratings00 Ratings
    ITSM collaboration and documentation10.01 Ratings00 Ratings
    Ticket creation and submission8.54 Ratings00 Ratings
    Ticket response8.54 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Zoho Desk and Zoho SalesIQ
    Feature
    Zoho Desk
    8.9
    4 Ratings
    Zoho SalesIQ
    -
    Ratings
    External knowledge base8.94 Ratings00 Ratings
    Internal knowledge base8.94 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Zoho Desk and Zoho SalesIQ
    Feature
    Zoho Desk
    7.4
    4 Ratings
    Zoho SalesIQ
    -
    Ratings
    Customer portal8.04 Ratings00 Ratings
    Social integration6.02 Ratings00 Ratings
    Email support6.64 Ratings00 Ratings
    Help Desk CRM integration8.93 Ratings00 Ratings
    User Ratings
    Zoho DeskZoho SalesIQ
    Likelihood to Recommend
    7.8
    (23 ratings)
    8.9
    (13 ratings)
    Usability
    9.4
    (12 ratings)
    -
    (0 ratings)
    Support Rating
    8.7
    (12 ratings)
    -
    (0 ratings)