Microsoft Dynamics 365 vs. Zoho One

Microsoft Dynamics 365

954 Reviews and Ratings

Zoho One

37 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Microsoft Dynamics 365	Score7.4 out of 10	N/A	Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.	$44 per month
Zoho One	Score8.9 out of 10	N/A	Zoho One is a suite product from Zoho Corporation, that combines their sales and marketing application, and also gives organizations a comprehensive set of tools to organize finances, track payables, and manage bills and expenses.	$45 per month per employee

Pricing

Microsoft Dynamics 365

Zoho One

No answers on this topic

All Employee Pricing: $444
per year per employee (Must purchase license for ALL employees)
Flexible User Pricing: $1080
per year Licenses for any no. of users

Pricing Offerings
Microsoft Dynamics 365	Zoho One
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

—

Month-to-month plans available.

Features

Microsoft Dynamics 365

Zoho One

Comparison of Sales Force Automation features of Microsoft Dynamics 365 and Zoho One
Feature	Microsoft Dynamics 365 6.9 70 Ratings	Zoho One - Ratings
Customer data management / contact management	8.069 Ratings	00 Ratings
Workflow management	8.067 Ratings	00 Ratings
Territory management	6.051 Ratings	00 Ratings
Opportunity management	7.063 Ratings	00 Ratings
Integration with email client (e.g., Outlook or Gmail)	7.066 Ratings	00 Ratings
Contract management	7.052 Ratings	00 Ratings
Quote & order management	6.048 Ratings	00 Ratings
Interaction tracking	7.060 Ratings	00 Ratings
Channel / partner relationship management	6.051 Ratings	00 Ratings

Comparison of Customer Service & Support features of Microsoft Dynamics 365 and Zoho One
Feature	Microsoft Dynamics 365 6.7 55 Ratings	Zoho One - Ratings
Case management	6.051 Ratings	00 Ratings
Call center management	7.045 Ratings	00 Ratings
Help desk management	7.049 Ratings	00 Ratings

Comparison of Marketing Automation features of Microsoft Dynamics 365 and Zoho One
Feature	Microsoft Dynamics 365 7.5 67 Ratings	Zoho One - Ratings
Lead management	8.061 Ratings	00 Ratings
Email marketing	7.062 Ratings	00 Ratings

Comparison of CRM Project Management features of Microsoft Dynamics 365 and Zoho One
Feature	Microsoft Dynamics 365 8.3 64 Ratings	Zoho One - Ratings
Task management	8.059 Ratings	00 Ratings
Billing and invoicing management	8.044 Ratings	00 Ratings
Reporting	9.053 Ratings	00 Ratings

Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365 and Zoho One
Feature	Microsoft Dynamics 365 7.0 65 Ratings	Zoho One - Ratings
Forecasting	7.055 Ratings	00 Ratings
Pipeline visualization	5.061 Ratings	00 Ratings
Customizable reports	9.064 Ratings	00 Ratings

Comparison of Customization features of Microsoft Dynamics 365 and Zoho One
Feature	Microsoft Dynamics 365 7.8 67 Ratings	Zoho One 9.7 3 Ratings
Custom fields	8.165 Ratings	00 Ratings
Custom objects	8.060 Ratings	00 Ratings
Scripting environment	7.048 Ratings	00 Ratings
API for custom integration	8.052 Ratings	10.03 Ratings
Plug-ins	00 Ratings	9.53 Ratings

Comparison of Security features of Microsoft Dynamics 365 and Zoho One
Feature	Microsoft Dynamics 365 6.5 62 Ratings	Zoho One 9.0 3 Ratings
Single sign-on capability	7.056 Ratings	9.03 Ratings
Role-based user permissions	6.057 Ratings	9.03 Ratings

Comparison of Social CRM features of Microsoft Dynamics 365 and Zoho One
Feature	Microsoft Dynamics 365 7.5 37 Ratings	Zoho One - Ratings
Social data	8.036 Ratings	00 Ratings
Social engagement	7.037 Ratings	00 Ratings

Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365 and Zoho One
Feature	Microsoft Dynamics 365 6.5 56 Ratings	Zoho One - Ratings
Marketing automation	7.056 Ratings	00 Ratings
Compensation management	6.029 Ratings	00 Ratings

Comparison of Platform features of Microsoft Dynamics 365 and Zoho One
Feature	Microsoft Dynamics 365 7.0 48 Ratings	Zoho One - Ratings
Mobile access	7.048 Ratings	00 Ratings

Comparison of Reporting & Analytics features of Microsoft Dynamics 365 and Zoho One
Feature	Microsoft Dynamics 365 - Ratings	Zoho One 9.0 3 Ratings
Dashboards	00 Ratings	9.03 Ratings
Standard reports	00 Ratings	9.03 Ratings
Custom reports	00 Ratings	9.03 Ratings

Comparison of General Ledger and Configurable Accounting features of Microsoft Dynamics 365 and Zoho One
Feature	Microsoft Dynamics 365 - Ratings	Zoho One 8.0 2 Ratings
Accounts payable	00 Ratings	8.02 Ratings
Accounts receivable	00 Ratings	8.02 Ratings
Global Financial Support	00 Ratings	7.01 Ratings
Standardized Processes	00 Ratings	9.02 Ratings

Comparison of Inventory Management features of Microsoft Dynamics 365 and Zoho One
Feature	Microsoft Dynamics 365 - Ratings	Zoho One 10.0 1 Ratings
Inventory tracking	00 Ratings	10.01 Ratings
Location management	00 Ratings	10.01 Ratings

Comparison of Order Management features of Microsoft Dynamics 365 and Zoho One
Feature	Microsoft Dynamics 365 - Ratings	Zoho One 9.1 2 Ratings
Pricing	00 Ratings	9.52 Ratings
Order entry	00 Ratings	9.02 Ratings
Credit card processing	00 Ratings	8.01 Ratings
Cost of goods sold	00 Ratings	10.01 Ratings

Comparison of Subledger and Financial Process features of Microsoft Dynamics 365 and Zoho One
Feature	Microsoft Dynamics 365 - Ratings	Zoho One 9.3 2 Ratings
Billing Management	00 Ratings	8.02 Ratings
Cash and Asset Management	00 Ratings	10.01 Ratings
Travel & Expense Management	00 Ratings	10.01 Ratings

Comparison of Project Execution Management features of Microsoft Dynamics 365 and Zoho One
Feature	Microsoft Dynamics 365 - Ratings	Zoho One 10.0 1 Ratings
Project Planning and Scheduling	00 Ratings	10.01 Ratings
Task Insight for Project Managers	00 Ratings	10.01 Ratings

Comparison of Procurement features of Microsoft Dynamics 365 and Zoho One
Feature	Microsoft Dynamics 365 - Ratings	Zoho One 10.0 1 Ratings
Bids Analyzed and Compared	00 Ratings	10.01 Ratings
Supplier Management	00 Ratings	10.01 Ratings

Comparison of Risk Management features of Microsoft Dynamics 365 and Zoho One
Feature	Microsoft Dynamics 365 - Ratings	Zoho One 10.0 1 Ratings
Control Management	00 Ratings	10.01 Ratings

Comparison of Logistics features of Microsoft Dynamics 365 and Zoho One
Feature	Microsoft Dynamics 365 - Ratings	Zoho One 10.0 1 Ratings
Fulfillment Management	00 Ratings	10.01 Ratings

Comparison of Supply Chain features of Microsoft Dynamics 365 and Zoho One
Feature	Microsoft Dynamics 365 - Ratings	Zoho One 8.0 2 Ratings
Forecasting	00 Ratings	6.01 Ratings
Performance Monitoring	00 Ratings	10.01 Ratings

User Ratings
	Microsoft Dynamics 365	Zoho One
Likelihood to Recommend	6.3 (90 ratings)	9.0 (5 ratings)
Likelihood to Renew	8.0 (20 ratings)	- (0 ratings)
Usability	6.3 (20 ratings)	9.5 (3 ratings)
Support Rating	8.0 (11 ratings)	5.5 (1 ratings)
Online Training	7.5 (2 ratings)	- (0 ratings)
Implementation Rating	9.2 (4 ratings)	- (0 ratings)
Contract Terms and Pricing Model	3.8 (3 ratings)	- (0 ratings)
Professional Services	9.0 (1 ratings)	- (0 ratings)