TrustRadius

Zscaler Internet Access vs. Zscaler Workload Communications

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Zscaler Internet Access
Score 8.8 out of 10
N/A
Zscaler Internet Access™ (ZIA) is a secure web gateway (SWG), delivering cloud native cyberthreat protection and zero trust access to the internet and SaaS apps.N/A
Zscaler Workload Communications
Score 9.0 out of 10
N/A
Zscaler Workload Communications (replacing the former Zscaler Cloud Protection) delivers an approach that aims to take the operational complexity and headaches out of cloud workload security. The Zscaler zero trust architecture reduces business risk by automatically remediating security gaps, minimizing the attack surface, and eliminating lateral threat movement.N/A
Pricing
Zscaler Internet AccessZscaler Workload Communications
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Zscaler Internet AccessZscaler Workload Communications
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Zscaler Internet AccessZscaler Workload Communications
Considered Both Products
Zscaler Internet Access
Chose Zscaler Internet Access
Supports zero trust access and real time SSL inspection offers better visibility into encrypted threats.
Verified User
Anonymous
Chose Zscaler Internet Access
Netskope was good however did not have all the features Zscaler had. Zscaler provides the same type of protection as Netskope but more. We also found the netskope agent used a lot of resoures on devices. ZCC was very light-weight and did not consume a lot of resources on laptops.
SG
Samuel Greenhill
network engineer
Chose Zscaler Internet Access
Palo support has been a large enough negative experience on multiple occasions that we have been looking to move away from the platform and Zscaler Internet Access looks to be a suitable replacement
Verified User
Anonymous
Chose Zscaler Internet Access
Zscaler Internet Access is most akin to ZPA - we bought both at the same time to handle all traffic internally and externally. In terms of quality - I would make the statement that Zscaler Internet Access is a simpler product but that's also cause there are no App Connectors …
Verified User
Anonymous
Chose Zscaler Internet Access
Zscaler Deception
Verified User
Anonymous
Chose Zscaler Internet Access
Zscaler Internet Access is much more user friendly to troubleshoot an issue or customer access.
Verified User
Anonymous
Chose Zscaler Internet Access
Palo Alto Networks Advanced URL Filtering
Verified User
Anonymous
Chose Zscaler Internet Access
Zscaler Private Access and Zscaler Data Protection
Verified User
Anonymous
Chose Zscaler Internet Access
Zscaler Private Access, Zscaler Digital Experience and Zscaler Deception
Verified User
Anonymous
Chose Zscaler Internet Access
It is useful for firewall control.
Verified User
Anonymous
Chose Zscaler Internet Access
Zscaler Internet Access is leading all other vendors
Verified User
Anonymous
Chose Zscaler Internet Access
Easy to impllement
Verified User
Anonymous
Chose Zscaler Internet Access
Palo Alto Networks Advanced URL Filtering, Fortinet FortiGate, Cisco ASA 5500-X with FirePOWER Services, iboss Zero Trust Edge and CheckPoint
Verified User
Anonymous
Chose Zscaler Internet Access
Zscaler Internet Access has significantly more configurability and capability in the platform, and can scale much better with large organizations. It is also much more affordable for our environment and gives us greater flexibility to grow into the Zscaler Platform.
Verified User
Anonymous
Chose Zscaler Internet Access
Avast Secure Private Access (SPA) and Cisco 5520 Wireless Controller
Arya Golriz | TrustRadius Reviewer
Arya Golriz
Cybersecurity Solutions Executive
Chose Zscaler Internet Access
similar in nature -- seems to be easier to integrate
Verified User
Anonymous
Chose Zscaler Internet Access
It will take us into full Zero Trust with out deploying another client, is efficient.
Zscaler Workload Communications

No answer on this topic

Features
Zscaler Internet AccessZscaler Workload Communications
Identity Management
Comparison of Identity Management features of Product A and Product B
Zscaler Internet Access
5.0
Ratings
56% below category average
Zscaler Workload Communications
-
Ratings
Multi-Factor Authentication5.00 Ratings00 Ratings
Endpoint Security
Comparison of Endpoint Security features of Product A and Product B
Zscaler Internet Access
10.0
Ratings
6% above category average
Zscaler Workload Communications
-
Ratings
Endpoint Detection and Response (EDR)10.00 Ratings00 Ratings
Threat Intelligence
Comparison of Threat Intelligence features of Product A and Product B
Zscaler Internet Access
9.5
Ratings
7% above category average
Zscaler Workload Communications
-
Ratings
Network Analytics9.70 Ratings00 Ratings
Threat Recognition9.40 Ratings00 Ratings
Vulnerability Classification9.40 Ratings00 Ratings
Automated Alerts and Reporting9.40 Ratings00 Ratings
Threat Analysis9.70 Ratings00 Ratings
Threat Intelligence Reporting9.70 Ratings00 Ratings
Automated Threat Identification9.10 Ratings00 Ratings
Zero Trust Security
Comparison of Zero Trust Security features of Product A and Product B
Zscaler Internet Access
9.7
Ratings
4% above category average
Zscaler Workload Communications
-
Ratings
Continuous Verification9.70 Ratings00 Ratings
Secure Web Gateways9.70 Ratings00 Ratings
Network Flow Control9.70 Ratings00 Ratings
Network Traffic Analysis9.40 Ratings00 Ratings
Segmentation Leveraging10.00 Ratings00 Ratings
Admin Access Control9.40 Ratings00 Ratings
Network Data Encryption9.40 Ratings00 Ratings
Network Topology Mapping10.00 Ratings00 Ratings
Best Alternatives
Zscaler Internet AccessZscaler Workload Communications
Small Businesses
ThreatLocker
ThreatLocker
Score 9.5 out of 10
ThreatLocker
ThreatLocker
Score 9.5 out of 10
Medium-sized Companies
Palo Alto Networks Prisma Access
Palo Alto Networks Prisma Access
Score 8.9 out of 10
Palo Alto Networks Prisma Access
Palo Alto Networks Prisma Access
Score 8.9 out of 10
Enterprises
Palo Alto Networks Prisma Access
Palo Alto Networks Prisma Access
Score 8.9 out of 10
Palo Alto Networks Prisma Access
Palo Alto Networks Prisma Access
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Zscaler Internet AccessZscaler Workload Communications
Likelihood to Recommend
8.7
(0 ratings)
-
(0 ratings)
Usability
8.5
(0 ratings)
-
(0 ratings)
Support Rating
8.1
(0 ratings)
-
(0 ratings)
Vendor post-sale
8.0
(0 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(0 ratings)
-
(0 ratings)
User Testimonials
Zscaler Internet AccessZscaler Workload Communications
Likelihood to Recommend
Zscaler Internet Access has extremely powerful category selection and it is very easy to create your own destinations for inspection and policy exceptions (SSL exception specifically). It is also very affordable and just as powerful (if not more) than some of the other solutions I have used in the past to achieve internet security.
Verified User
Anonymous
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No answers on this topic
Pros
  • The depth that Cloud App control policies can go into. Being able to control individual actions within an application, more than just all or nothing access.
  • The UX/UI design makes it really easy to navigate the portal.
  • Understanding how cloud app/url control policy gets evaluated and creating/editing existing policy is extremely straightforward.
Verified User
Anonymous
Read full review
No answers on this topic
Cons
  • Easier interface on the menus so they don't disappear.
  • Help, I'm contacting support only through the ZIA portal, but I'm unable to use the link easily.
  • Mobile interface changes.
  • The searching function for the logs is tricky and challenging to use, and the menu always pops down when trying to find the proper function.
Verified User
Anonymous
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No answers on this topic
Likelihood to Renew
While Zscaler Internet Access (ZIA) delivers critical value in cloud security and RBI compliance, I rate renewal likelihood 7/10 due to evolving needs versus platform limitations. Below is my rationale:
Key Gaps:
1. Advanced Threat Costs:
ZIA’s add-ons (e.g., Advanced DLP, Sandboxing) incur 35%+ cost premiums – straining budgets as transaction volumes (UPI/iMobile) grow 50% YoY.
2. API Banking Scalability:
ZIA’s API rate limits throttle real-time policy sync during UPI peaks (10K+ TPS), forcing workarounds for finacle integrations.
3. RBI Future-Proofing:
Limited native support for upcoming digital rupee (CBDC) security rules requires custom development, increasing compliance overhead.
Verified User
Anonymous
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No answers on this topic
Usability
The application is easy to install and configure on all Windows devices. To troubleshoot any internet issue, we can easily collect all the relevant logs from Zscaler and check the exact issue. The only problem is with the uninstall, as a dedicated crew needs to provide the password.
Verified User
Anonymous
Read full review
No answers on this topic
Performance
There are often performance issues reported
Verified User
Anonymous
Read full review
No answers on this topic
Support Rating
Zscaler's ZIA support is quick and knowledgable. They respond within 1-2 hours of you submitting your ticket. They are very thorough and are typically ready to jump on a live troubleshooting session. Our ZIA platform and how we use is it unique so at times tickets can be open for weeks but we alway get quality support compared to other unrelated product support in our enterprise
Verified User
Anonymous
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No answers on this topic
Alternatives Considered
Zscaler Internet Access is most akin to ZPA - we bought both at the same time to handle all traffic internally and externally. In terms of quality - I would make the statement that Zscaler Internet Access is a simpler product but that's also cause there are no App Connectors involved in that process.
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • Has allowed us to remove other products that were suboptimal
  • Saved us money overall by stacking it with other Zscaler products
  • Created a more secure work environment for our users through intelligent internet policies that are not needlessly restrictive while still maintaining security best practices
SS
Shahzaib Shah
Senior Systems Engineer
Read full review
No answers on this topic
ScreenShots

Zscaler Internet Access Screenshots

Screenshot of an overview of Zscaler Internet Access (ZIA), a cloud native security service edge (SSE) solution that builds on a decade of secure web gateway leadership. Offered as a scalable SaaS platform through Zscaler's security cloud, it replaces legacy network security solutions, preventing advanced attacks and data loss with a comprehensive zero trust approach. ZIA is integrated into the Zscaler Zero Trust Exchange™ to provide superior defense-in-depth, secure connectivity, end user experience, and administrative visibility and control.