TrustRadius: an HG Insights company

20 Miles

Score7 out of 10

5 Reviews and Ratings

What is 20 Miles?

Fileboard provides actionable insights when businesses conduct live presentations, send and email presentations and conduct screen shares with prospects via this sales enablement tool. Fileboard also provides analytics on how prospects have engaged with presentations.

Media

Fileboard Prospects View
Fileboard Prospects Collateral Used
File Links Analytics Overview

1 / 3

Wish we hadn't signed an annual contract!

Cons

  • My experience with Fileboard has been less than ideal after making the switch from a very similar product. Our sales team as well as our operations team has experienced a number of stability issues on calls with our prospective customers to the point that we are looking for alternative solutions before our contract with fileboard has even expired.
  • I received more complaints from my team in 6 months using Fileboard than 2 years using a competing product.
  • We attempted to part ways mid contract and request a refund for unused access but were rejected and accused of blackmail after I provided two possible outcomes to our situation. One being private resolution and parting ways and second being an honest assessment of my experience with Fileboard and wishing we had stuck with the slightly more expensive solution.

Other Software Used

ClearSlide, LastPass, Evernote

Check out Fileboard...you won't be disappointed!

Pros

  • Excellent tracking of email and alert notifications
  • Great sales analytics that helped forecasting
  • The live demo function was extremely helpful
  • Tight integration into Salesforce

Cons

  • Easier to use Salesforce version vs. cloud
  • Still a few features being updated
  • Developing client references but has a decent base

Return on Investment

  • Decreased sales time based on us know what content our prospects were/weren't looking
  • Increased opportunity pipeline
  • Improved our forecasting abilities.