[24]7 Active Share

[24]7 Active Share allows contact centers and business process outsourcing (BPO) companies voice agents to visualize content interactively to callers on web and mobile channels. It works natively on web browsers without plugins, apps, or add-ons, or significantly modifying existing voice infrastructure.

The vendor states that customers can make faster and more informed decisions during a call, after agents show them digitized relevant information such as product or plan comparisons, account verification, terms and conditions, disclosures, payment plans, or a list of channel packs. Faster decisions result in lowered average handling time (AHT) and increased customer satisfaction, resolution, and revenue.