365Ticketing

365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software.

According to the vendor, key benefits include:

- Automatic ticket assignment to the authorized technicians based on workload balancing
- Automatic deadline calculation based on the technicians’ work schedule
- Meeting SLAs due to sending alerts and notifications when deadlines are approaching
- Improved communication with the end-user thanks to automatic communications sent with regards to the ticket status
- Identification of the activity sectors that need improvements based on root cause analysis provided by the web-based help desk software. Possibility to take corrective measures.
- Calculus of incidents’ resolution time which facilitates invoice and quote issuance, time, and resource savings due to the elimination of manual ticket assignment
- Superior evaluation of the personnel in charge of ticket resolution based on the number of solved tickets, resolution time, and overdue deadlines. Optimization of their planning and time management processes. Time savings concerning monthly reports of their activities and schedule.