8x8 Express (discontinued) Reviews & Insights

We're a small software company that due to the pandemic is now working 100% remotely. We wanted to use our desk phones to keep work separate from home as much as possible, so we reviewed VoIP options and 8x8 had the best combination of features, usability, and price of the solutions we reviewed.

We were focused on an easy to deeply and affordable VoIP platform that worked with our desk phones of choice, and 8x8 checked all those boxes.

We started using 8x8 during a period of time when we started to work remotely. It was great that 8x8 was capable of forwarding calls to our mobile phones with a great app. The auto attendant has helped free up valuable time for our Office Coordinator to do other things besides direct calls. The Admin Console is easy to navigate and very user friendly. I found the webinars super helpful for training and the fact that they provide such webinars is great. Overall 8x8 provides a great service.

The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.

We use it for texting and calling customers. I love that you can use it on any phone and have the phone number from 8x8 Express. The biggest issue is that the voicemail fills up quickly. We also can go back and listen to phone calls if needed. I use it to communicate with customers as well as co-workers. It is nice to be able to just call an extension and all my co-workers are already in my contacts.

It works very well for communicating! I don't know what else to say. The interface for the app is easy to use and easy to navigate. I cannot think of any reason it is not appropriate to use. I love having all my conversations at my fingertips when needed. This is a great VOIP.

8x8 Express solves the core problem of not having to issue a sim card to our team for calling and then having a centralized database of calls, their recordings, routing rules, and other related analytics

As a support user, my main concern is data. Which I am not able to get my hands on very well.
The end users definitely experienced better levels of call reception and user interface and I do not think they have any major complaints with the tool. But as you add management layers, visualizing data becomes important.

We use 8x8 Express as our phone system. We use it for incoming customer calls, interoffice calling and voicemail. We previously used Comcast, but grew weary of ever-increasing costs. 8x8 Express costs have remained stable since the initial contract was executed. The auto attendant was the next main draw (behind cost) as it let the caller decide to where the call should be directed, not the first person who answered. We discovered some sales calls were being selectively cultivated for one sales person (that's management's call, not the receptionist's discretion).

8x8 Express is best suited for small companies looking to save money while having a full-featured phone system. I think 8x8 Express is not well-suited for large companies, simply because of the issues with customer service as detailed in previous responses.

Cloud-hosted VoIP solution that offers advanced features for a low cost, with no need to maintain on-site hardware. Softphones allow flexibility for remote workers which was a major requirement during the pandemic that switched our company to home working. Ability to implement auto dialing and a full IVR system with voicemail. Flexibility to redirect calls.

Was a great solution to have during the pandemic, gave us the flexibility to just pick up equipment and work from home, very little was required to reconfigure it to carry on working. Gives users the options between having a desk phone or using a softphone. Click to dial speeds up the process for support staff.

8x8 Express is our VOIP telephone provider, including voicemail and auto attendant

Business telephone/voicemail services. This has enabled us to no longer need a receptionist, the system handles it all for us. We have been able to route callers easily to the party they need to speak with. This includes virtual mailboxes and auto forwarding which were very useful during the pandemic. Working remotely was seamless with the help of 8x8 Express. We were able to forward calls to our cell phones easily. We can write out a greeting message and they will record it and it sounds great. It's easy to update on an as-needed basis.

We are currently using it in our sales department, trainers and reception area. It is an invaluable resource. We get calls throughout the day and if we don’t answer we lose sales. This enables us to connect with each call and the call forwarding option has been particularly useful so we don’t miss a beat.

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.