A really good product
Rating: 8 out of 10
Use Cases and Deployment Scope
I like the ease of use as it's a program and service that I feel everyone can use. Some users are not very computer literate and can use the 8x8 Work application and the traditional desk phones with ease. It works with the Polycom handsets we have and seamlessly transfers the calls from the Work app to the handset or vice versa. I also like the training videos that 8x8 has to offer. They are a great resource that I can refer end users to in order to get the help that they need. I'm able to help people help themselves which is very important to me.
Pros
- The system allows our employees to work from home and continue to be connected to the phone system.
- Meetings are easy to join & establish.
Cons
- Less wait time on Service calls.
- Admin view is rather complex.
Likelihood to Recommend
The only issue that I have faced so far is learning the program. Being a new admin with 8x8 X Series, you have a lot of questions and need help figuring stuff out. They have great customer service. Every page on the admin portal they have a chatbot. When you need help you can click on the chatbot and right away you are either directed to helpful documents or a customer service rep.
Vetted Review
1 year of experience