TrustRadius Insights for 8x8 Work are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Reliability: Users have consistently praised the system's reliability, emphasizing its crucial role in ensuring uninterrupted communication. The dependable nature of the system has been a key factor contributing to positive user experiences, with users expressing relief at not having to worry about disruptions during important calls.
User-Friendly Interface: Reviewers have highlighted the user-friendly interface as a key strength, simplifying tasks and boosting productivity for remote workers. The intuitive design of the interface has made navigation seamless and task execution efficient, leading to high user satisfaction and ease of use across different skill levels.
Customer Service Support: Many users have appreciated the supportive customer service provided, noting quick response times and efficient problem resolution. Responsive assistance from customer service representatives has significantly enhanced the overall user experience, instilling confidence in users that any issues will be promptly addressed with professionalism and care.
I use 8x8 Work for my main phoneline. The app works on my mobile and allows me to work anywhere using a London number. I used the app on my Thai phone (Samsung) while working remote in Thailand for 2 years - without any issues. I was even able to set it up from outside the UK and deal with my UK clients from there. The cost was really low and it only took a few hours to provision a number.
Pros
Mobile Voip
Fast set-up
customer service from people not just bots
simple to learn message retrieval
Low pricepoint
fair late-payment procedure (don't cut you off)
Cons
It provides everything I need
Maybe it could be cheaper
Likelihood to Recommend
1. Good for remote working, the set-up is very easy and the calls always come through. If the mobile is off the calls go through to voicemail. 2. I would recommend for start up situations as the set up process is easy and quick. The contract is for a year which is fine considering that the £12/month fee covers all your calls as well. I've never had to pay more than the standard £12, ok once £14 (I probably made an international call)
We use it for our main phone system, IVR (auto attendant), as well as several extensions, fax management, meetings (dont like zoom), and some SMS. without 8x8 Work our calls would just come in without being filtered and not to the correct person we also map calls differently based on schedules, day and time. this allows us to be efficient and professional. We now have a presences that gives us legitimacy. They have the ability to provide very complex workflows for the phone system, all included for the rate, unlike others which you pay for every feature. Great for the small business and robust enough to handle large contact centers. Their customer support was very helpful when we needed them. Once up and running we've never had an issue with their servers, phone audio smooth and full, calls never drop. Great value for the cost, they have different packages that have unlimited long distance to a selection of countries. you can have different packages for different phone lines, which is great as we have some lines that need Asian countries and others just Canada and US which reduces costs.
Pros
Routing calls, hold music and/or ads
good pricing
integrate with CRM
Cons
better compatibility with phones, had a bunch of Yealink and couldnt use them. Id like to use them now if they became compatible.
more billing options payment methods, like e-transfer etc.
easier to use interface, just entering the control panel or billing area (which are separate) can be confusing.
Likelihood to Recommend
works good for remote workers, I also find it convenient as a owner on the go, I am able to access everything even when traveling. though it can be integrated into CRM would be a 1000 times better if it would have native integration with Odoo which is the ERP we use. also used by millions of other users. other companies have built in connectors with Odoo. Odoo has a full VOIP, which uses a service such as 8x8 Work.
We use 8x8 Work for our church staff of 16 people. The biggest issue it addresses is being able to use our personal cell phones in addition to office phones and computers. It simplifies our daily use of phones, both for calls and messaging. It allows us to be away for our desk and computers and still be able to communicate within our staff and outside of our staff. Most of our staff (excluding our receptionist) use the app for probably about 80% of calls.
Pros
Messaging
Easy to indicate different status - away, vacation
Being able to set work hours
Cons
Could be easier to record and choose different greetings
With messaging, I seem to always need to add a contact before sending a message. Would be easier if I could just send a message.
Likelihood to Recommend
Very well-suited for small business as it's fairly simple and cost effective. Well-suited for businesses that want multiple options (app, desk phone, computer) for phone/messaging. Well-suited for businesses who want something different than traditional phones.
Probably isn't the best for a big company that would want more features. Although there may be additional features for larger organizations.
For large and small businesses alike, 8x8 Work creates a feel of professionalism without the need for complicated systems. As a company with staff and agents all over the US we are connected like we are cubicles apart in everything from phone extensions to company chat. Make your large company feel intimate and your small company feel large.
Pros
Company chat
Phone call records and easy searching
Switch between your office line to talking on the go with your cell phone instantly
Switch seamlessly between the mobile app to your cell phone for on-the-go contact no matter your level of cell signal
Cons
Improving caller ID
Integrating Calendly or similar services to not have calls come in when on meetings
Integrate work phone SMS to allow users to text from phone and show texts from phone for seamless communication with clients
Likelihood to Recommend
8x8 Work is especially well suited for the work from home type or simply allowing the on the go sales or customer service personnel.
We are an insurance agency. The product addresses organizational issues and communication. We share files between one another and the feature to look up shared documents makes it easy to go back and bring up conversations we had. When we are late to the office, we can answer calls on our cellphone, so we don't miss any.
Pros
Messaging
Search Documents
Group Messaging
File Sharing
Cons
Call Quality
Customer Support Responsiveness
User Interface
Likelihood to Recommend
The messaging feature and file share accessibility makes it easy to communicate with coworkers. The app is user friendly on mobile phones making it fun to use. We don't need to download extra app or create additional accounts to video conference. The voicemail feature gives a peace of mind that no message will go unreceived.
We use 8x8 Work for our incoming calls. Since we receive many calls daily we are able to track them down and get back to our customers in case they don't leave a voicemail. The technology allows us to link our phone system with our computers providing a more efficient customer service. We also use the fax feature which keeps a history.
Pros
It marks the missing calls
keeps history
links into our phone system
Cons
free feature for text messages. (Not free anymore)
Likelihood to Recommend
During covid it was very helpful to track the amount of phone calls we recieved daily. With the features 8X8 has it made it very easy to reply to our customers and installers remotely. It was very helpful during that time to the point where we made some changes to what at the time was not implemented.
Verified User
Administrative Assistant in Finance and Accounting (1-10 employees)
We use 8x8 Work to reach our clients via calling and messaging. We can use it from anywhere. It is easy to use and works fine. 8x8 is a wonderful software; it has many amazing features that help us grow our business. It has great audio and video quality during the conference.
Pros
It makes communication connection stronger.
The SMS service is awesome.
Cons
Which issues are going to the 8x8 PS team? That team is taking too much time to resolve the issue.
Direct premium support is not available.
Likelihood to Recommend
It is best as compared to other which are available in the market. We have number of employee in our and 8x8 is doing good . All employee have nothing problem with 8x8. But in 8x8 there is no provision to connect premium customer support. You have to call customer care and after long time 8x8 team transfer premium support.
