Acarda Outbound

Score7.8 out of 10

3 Reviews and Ratings

What is Acarda Outbound?

Acarda Outbound (formerly TeamMax) is an outbound call center software offering from Acarda Sales Technologies.

Categories & Use Cases

Contact Center

Agent dashboard
Enables agents to track and view their individual and team performance.
Category average: 8.4
Recording
Record conversations to improve service quality by evaluating agent-customer interactions.
Category average: 9
Outbound response
Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).
Category average: 8.2

Click-to-call (CTC)
Allows one-click calling for agents.
Category average: 8.6
Historical reporting
Ability to analyze long-term call patterns and trends such as peak call times and downtimes.
Category average: 8.5

Verified User

Employee in Customer Service (51-200 employees employees)

Pros

Simple Setup.
Great Support Team.
Never dropped calls.

Cons

Lacked the level of integrations we needed with other software.
That's it. It was great otherwise.

Return on Investment

Easy to get started with.
Great workflow, especially for people starting in the industry.
Helped us meet our daily call goals.

Alternatives Considered

Five9 and autodialer

Other Software Used

Zendesk, Help Scout, JitBit Help Desk