ACES is a great QC Audit technology tool.
Rating: 9 out of 10
Use Cases and Deployment Scope
Our company utilizes ACES for quality control and compliance audits.
Pros
- ACES web audit technology is user friendly and easy to use.
- ACES customer service is always accessible, friendly and willing to assist.
- ACES questionnaires are complete, and compliant
Cons
- Reporting is through Business Objects, which requires someone proficient in that technology. If ACES could provide more assistance in this area it would wonderful.
- A more detailed user guide. Not all processes are explained well.
- Provide the ability to view updates in a PDF format so that we can review them at one time instead of one item at a time.
Likelihood to Recommend
The technology is very well suited for QC audits. It is also flexible enough to create audits for other purposes within the mortgage industry.
JP
Judith Palionis
Quality Control Analyst III in Quality Assurance at Mountain West Financial, Inc. (501-1000 employees)
Vetted Review
1 year of experience