Acronis Cyber Protect Reviews & Insights

Score5.8 out of 10

139 Reviews and Ratings

Community insights

TrustRadius Insights for Acronis Cyber Protect are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Reliable and Efficient Backup Solution: Several users have found Acronis to be a reliable and efficient image-based backup solution for small to medium businesses. Its multiple backups per day, fast backup speeds, and ability to quickly create full machine backups have been highly appreciated.

User-Friendly Interface: Many reviewers have praised the user-friendly interface of Acronis. They have found all the information readily accessible and noted that the placement of different options makes sense throughout the installation, setup, and everyday usage processes.

Detailed Backup Reports: Users have found it helpful that Acronis provides detailed backup reports of successes and failures. This feature makes it easy for them to troubleshoot any issues that may arise during the backup process.

Reviews

56 Reviews

Acronis Cyber Protect Review

Rating: 1 out of 10

Incentivized

December 7, 2023

Use Cases and Deployment Scope

We use Scale HC3 Hypervisor and Acronis Cyber Protect is the only backup program that can backup VMs natively. We are forced to use it to backup VMs.

Pros

In my opinion, there is nothing it does well
In my opinion, really nothing

Cons

I believe the support is the worst. In my experience, they delay you for weeks asking for logs they never analyze to tell you 4 months later that the bug is known since 6 months.
In my experience, backup replication does not work reliable, but does not give any warings or alarms. We found out that we were missing 30-60% of servers on tapes!
I believe the reports are not working

Likelihood to Recommend

I believe this is the worst backup program I have ever used. In my opinion, the support is catastrophic. In my opinion, the product quality is catastrophic. I believe you can't rely on backups to be written on tape.

Verified User

Engineer in Information Technology (1001-5000 employees)

Vetted Review

3 years of experience

Acronis cyber backup works well for MSP.

Rating: 7 out of 10

Incentivized

April 28, 2022

Use Cases and Deployment Scope

Cloud backups for customers - server and desktop, ensuring the protection of data.

Pros

Version control on files - we can restore older files no problem.
Encryption of data - customers data is protected POPIA.
On time backups ensures data is secure.

Cons

Auto update on agents does not always succeed.
Recovery of data for a single instance installation cannot be done.

Likelihood to Recommend

Backup of laptops is done wherever the client goes as long as they have internet it makes the job easier. Managing the backup remotely we can ensure config changes without logging into the user's desktop. Some of our servers are not accessible via conventional ways but we can configure the backup and ensure stability.

Kallie Koortz

Owner in Information Technology at ITTechservices (1-10 employees)

Vetted Review

Reseller

7 years of experience

View profile

Worst backup software (on prem version)

Rating: 1 out of 10

February 22, 2022

Use Cases and Deployment Scope

We use Acronis as our backup system for 600+ VM across 40 sites

Pros

VM backup (sometimes it works)
ESX config backup (never worked)
SQL backup (never worked)

Cons

deduplication
multi nenant management
sql backup
vm backup
ESX backup
backup

Likelihood to Recommend

Acronis on-prem is the worst backup software I ever used. After 4 years of using it, I'm still trying to make it work, and it still doesn't. The support managed to resolve only one out of +30 incidents. They'll try to contact you on a random email or phone number, and if you don't answer, they'll close your case. Oh, and If you manage to escalate your ticket, don't worry, it will still be ignored by an account manager. The system is constantly blocking, and it appears that the most efficient way to resolve the issues we had was to reinstall completely the solution. If you dare to change the size of a disk on one VM, you'll lose all backup of the disk if you don't clone your job. The only thing this product has worked for was wasting our time and money.

Verified User

Administrator in Information Technology (5001-10,000 employees)

Vetted Review

4 years of experience

Protect yourself from Ransomware NOW!

Rating: 9 out of 10

Incentivized

October 13, 2021

Use Cases and Deployment Scope

Used for image backups for server for organization. Allows for data recovery including from ransomware onto the same server or another dissimilar hardware if required (BMR).

Pros

Fast Image Backup
Deduplication
Live backup of databases

Cons

Pricing for Cloud Storage

Likelihood to Recommend

You NEED to protect your servers from Ransomware. Acronis Cyber Backup lets you do that and recovery quickly.

Al Schleicher

President in Information Technology at Advantage Business Solutions (1-10 employees)

Vetted Review

5 years of experience

Acronis Cyber Backup

Rating: 10 out of 10

Incentivized

April 23, 2020

Use Cases and Deployment Scope

We use it across the entire org as our go-to backup/disaster recovery plan.

Pros

Bare metal backup for physical and virtual servers.
File folder backup.
Cloud + local backup.

Cons

I would like to see an option to test the boot-ability of a VM in an automated process.

Likelihood to Recommend

It is suited in small to large sized businesses. It may be less appropriate for a customer with a large data set and a small budget due to the cost compared to some less effective solutions.

jesse nanes

Systems Engineer in Engineering at NTS (1-10 employees)

Vetted Review

2 years of experience

Acronis Backup: reliable, feature rich with a competitive price.

Rating: 9 out of 10

Incentivized

February 12, 2020

Use Cases and Deployment Scope

Acronis is being used by the IT department to back up a mission-critical production server. We have used it to browse and recover files that have been deleted in error and used it for recovery when vendor changes have caused issue with customization. We use it to incrementally back up the database locally and with the cloud service, which has been very reliable for us.

Pros

Notifications.
Ease of browsing local or cloud backups.

Cons

The menu system on the recovery site takes some getting used to.
Licensing through cleverbridge feels like extra steps.

Likelihood to Recommend

Overall I'd recommend Acronis to anyone. It's cost effective and as an admin whose actually had to dig for files, knowing that I can spin up a machine and find what I need is peace of mind for myself and the owners of the business. The cloud service has never failed to perform the scheduled backups and it doesn't leave you with ambiguous messages about each backup.

Verified User

Administrator in Information Technology (51-200 employees)

Vetted Review

5 years of experience

Acronis Cyber Backup Review

Rating: 10 out of 10

Incentivized

December 18, 2019

Use Cases and Deployment Scope

We use Acronis Cyber Backup to provide clients with a full service and incredibly reliable backup service. It provides a full suite of backup options from file level on basic workstations to full application based backup on servers. We use it to help customers reach their RTO and RPO goals.

Pros

Provides detailed backup reports of successes and failures making it easy to troubleshoot issues.
Image level backups to local or cloud that just work.

Cons

Acronis Cyber Backup has many resellers that require year long commitments to use their backups.
Implementation of new users can be a bit roundabout for the reseller.

Likelihood to Recommend

Acronis Cyber Backup is very well suited for mid-sized companies that are looking for a cloud backup solution that will provide a robust and very reliable backup. It’s a bit pricier than other solutions so it’s not as suited toward companies with small amounts of data to backup. Though with that price comes a high level of support and high level of reliability that isn’t available with cheaper solutions.

Tyler Despain

CEO (Chief Executive Officer) in Information Technology at Rheap Data Consultants (1-10 employees)

Vetted Review

Reseller

4 years of experience

View profile

A Powerful, Reliable Backup Solution

Rating: 9 out of 10

Incentivized

October 21, 2019

Use Cases and Deployment Scope

We use Acronis Backup for our servers as well as PC's to make backups for safety and archival. It is simple to use and has been reliable for us.

Pros

Easy to install.
Easy to manage.
Easy to create a backup or clone disk.

Cons

It is expensive for small company use, but considering the importance of data, even a high price tag is not a disadvantage.
It can be somewhat slow at times.
The web interface sometimes kicks you out.

Likelihood to Recommend

I would not hesitate to recommend this product, it is one of the best options for backing up and recovering data. It offers an information control panel, various specialized tools for the protection of your files, with one of the benefits of being able to access them at any moment wherever it is.

Verified User

Executive in Information Technology (1-10 employees)

Vetted Review

4 years of experience

My Acronis Backup Experience

Rating: 8 out of 10

Incentivized

October 8, 2019

Use Cases and Deployment Scope

Acronis Backup is used for making the backups of our system's database. It is used by the infrastructure department and right now we haven't had to use it fortunately because we have already redundance between sites. We also have our BCP and DRP emergency plans but we feel more comfortable having the Acronis software with us.

Pros

Backups from the entire computer or server.
It can recover a server with the entire system and software.
Faster recovery.

Cons

It could be more user-friendly.
Sometimes the time it takes to make a backup is slow in comparison with other systems.

Likelihood to Recommend

It can make a full restore from an entire server in less than an hour, and the backup can be made in one external drive or in multiple DVD. However, the interface is not very friendly to navigate between menus.

Verified User

Administrator in Engineering (11-50 employees)

Vetted Review

5 years of experience

Affordable and Compelling Choice for Small Businesses

Rating: 8 out of 10

Incentivized

October 7, 2019

Use Cases and Deployment Scope

Acronis Backup and Recovery is being used for a small business client as it presents a reliable and easy way for them to manage backup and recovery of their data.

Pros

Ease of use.
Set-it-and-forget it solution.
Economical.

Cons

There can be a little bit of a learning curve compared to other backup products, but not overwhelming.
It is somewhat limited in its feature set compared to enterprise-level solutions.

Likelihood to Recommend

For small business scenarios, it works great. It has full image recovery, full/incremental backup and many other options at an extremely competitive price point. The product is frequently updated with valuable features.

Verified User

Engineer in Information Technology (1-10 employees)

Vetted Review

4 years of experience

Loading Reviews List....