Action1 Reviews & Insights

Score9.5 out of 10

16 Reviews and Ratings

Overview

Synthesised from 5 reviews

This product assessment is based on a synthesis of 5 recent product reviews, focusing on overall satisfaction, return on investment, and business impact. Action1 is a platform that aims to simplify IT management, particularly for remote support and patch management. A key strength lies in its remote support capabilities; 40% of reviewers specifically mentioned the ease and reliability of providing remote support, noting reduced security risks. The platform also streamlines the deployment of OS and third-party application patches, with 40% of reviewers highlighting the simplified patching processes and the resulting worry-free experience. However, some users (40%) have identified areas for improvement, particularly concerning the remote desktop tool's file sharing capabilities and client software accessibility. The same percentage of reviewers also requested the addition of a file transfer capability. While the limited review volume warrants cautious interpretation, the available data suggests Action1 offers tangible benefits in remote support and patch management but could improve in file transfer and remote desktop functionality.

Pros

Simplified OS and third-party application patching
Reliable remote support capabilities
Reduced security risks in remote support

Cons

Limited file sharing capabilities in remote desktop tool
Client software accessibility issues
Lack of native file transfer capability

What positive or negative impact (i.e. Return on Investment or ROI) has Action1 had on your overall business objectives?

From 5 reviews

Summary

This analysis synthesizes 5 recent product reviews to understand the return on investment (ROI) and overall business impact of Action1. Reviewers highlighted the platform's positive impact on remote support capabilities and simplified patching processes. Specifically, 2 of 5 reviewers mentioned the ease of providing remote support, citing improved reliability and reduced security risks. Another 2 of 5 reviewers noted the simplified deployment of OS and third-party application patching, which contributes to a worry-free experience regarding update management. While the review volume limits stronger claims, the available evidence suggests that Action1 provides tangible benefits in these key areas, leading to a positive ROI for users.

Reviews

16 Reviews

Action1 for small teams - way to go

Rating: 10 out of 10

Incentivized

April 26, 2025

Use Cases and Deployment Scope

We have a very small IT team, only 2 people, and about 100 devices to manage, both internally in the office and remotely.
To be honest, first usage idea was just as a inventory + easy remote access to the devices.
Later, we started using remote software deploy, patch management (I know it should be the main usage, but for us, it was a collateral bonus), some reporting on disk usage and so on.

Pros

Easy remote access to devices. That simple. We have some very unskilled users in the field where asking them to access their PC via conventional remote tools like TeamViewer, Anydesk, etc. was always a pain. Now, all they have to do is ensure their PC is online, and we can connect to them.
Remote software deploy. Before Action1, we did have some GPOs and scripts, but again - being able to deploy to PCs outside of our office/LAN, is just beautiful. On top of the standard repository, being able to create new packages is very useful for our scenario.
Inventory Reporting. Recently we had to identify PCs running old versions of Windows. Can't highlight enough how easy it is.

Cons

Even though my team and I use a lot of the remote desktop functionality, I believe it could be further improved in regards to file sharing and perhaps a dedicated client software so we could have even easier/faster access to our endpoints.

Likelihood to Recommend

For small teams having to deal with significant ammount of devices, I can't express how useful Action1 is. With very small effort, you can easily keep track of your devices, keep them up to date, deploy new software to your users, create recurring reports/alerts and so on.
Initially, the 100 endpoints for free was also a nice touch. Now, even better since they increased to 200. For the forseeable future, I have not to worry about costs and still can't believe it's a full solution for free, not those freeware stuff where what you really desire is behind a cost.

Lo Dutra

IT Manager in Information Technology at Schnell Brasil SA Industria de Máquinas (51-200 employees)

Vetted Review

2 years of experience

Great software easy to use

Rating: 9 out of 10

Incentivized

April 26, 2025

Use Cases and Deployment Scope

I use it to identify and mitigate security holes that need to be patched. Most of the time the patch is all ready to go on A1's end and I just need to approve it being applied. Sometimes I use it to find out who has a program installed and then I use it to uninstall that program from their machines.

Pros

Windows Updates
Patching Software
Reporting on software inventory

Cons

Lots of times Action1 will identify a program that needs to be patched, but then not really have a path laid out to get that done...so they just remain as they are, but are tagged as such.
Really wants to replace the windows update mechanism. Resists (or did at least) you if you try to keep updates as they are and update occasionally from Action1
Could develop the scripts section a bit more, looked pretty sparse last time I checked it out.

Likelihood to Recommend

For my specific scenario, Action1 works pretty well. I'm the sole IT person for a school district with 1500 kids 250 staff 6 schools and special services has a building and central office is its own building, so lots of people, lots of devices, IT Administrator stretched very thin.
Would also work well in a small to medium business (~10-500 employees)
It seems to be pretty scalable, but it's possible it's not meant for larger than 500 employee organizations, I don't know.

Nick Axelberg

Network/Technology Director in Information Technology at Miles City Unified School District (201-500 employees)

Vetted Review

26 years of experience

Excellent Patch Management software with Remote Management abilities

Rating: 9 out of 10

Incentivized

April 26, 2025

Use Cases and Deployment Scope

Action1 helps with patch management and keeping our devices up-to-date. It allows me to upload both exe and msi files for update management which not every solution allows for. Using this I can manage my devices in office and remotely with ease. On top of that it helps address any cost concerns as the first 200 endpoints are free and as a small business it makes it really easy to implement.

Pros

The best at patch management due to being their main focus
Has a well organized interface that is easy to use
Offers built in vulnerability monitoring to help prioritize what apps need updating.

Cons

Their remote desktop tool is still lacking in features

Likelihood to Recommend

I use Action1 alongside another solution. Due to Action1 being free for the first 200 endpoints it is no trouble to do. Action1 has always done well at helping me update our devices on a regular cadence and has options to prevent the updates from interrupting the user experience. It is less helpful when it comes to remotely managing devices. The remote desktop function is still immature and lacking in features. There is also no live command line option and only allows for running scripts ad hoc.

Verified User

Technician in Information Technology (11-50 employees)

Vetted Review

3 years of experience

Action1 - Great endpoint management solution

Rating: 10 out of 10

Incentivized

April 26, 2025

Use Cases and Deployment Scope

I have a fleet of 20 endpoints that are installed in vehicles that I primarily use Action1 with. I also have a separate fleet of 30 endpoints that are in the office that I use Action1 to manage.

Action1 has made my life easier in regards to scheduling updates and security patch management. The free 200 endpoints in real and I encourage smaller IT departments to try them out.

The only features that I am missing while using Action1 is live chat with a user (not as important as I usually have them on a phone call) and file transfer. This has made for some creative problem solving in order to get certain redistributables onto the devices for installs.

While I am currently using the free version of Action1 which does not come with dedicated support, I have used the premium version in the past and the help desk/support was top notch.

Pros

Patch management
automatic update scheduling
remote desktop assistance

Cons

Live chat with the end user
File transfer

Likelihood to Recommend

We have endpoints that have a competitors software and I like that there is a backstage where I can run commands manually if I need to. Action1 does not have this perse, however, if you automate tasks then they will run in the background.

Verified User

Manager in Information Technology (51-200 employees)

Vetted Review

4 years of experience

Action1 is fantastic feature rich ... and free

Rating: 10 out of 10

Incentivized

April 26, 2025

Use Cases and Deployment Scope

We have a small satellite office (<10 endpoints) and we have been using the Action1 free tier to support, assist, remotely monitor and patch their endpoints.

Pros

remote control / assistance
patching Windows Operating Systems
Third party application patching
Dashboard central overview

Cons

I would love to see a file transfer capability
multiple monitor/screen support when remoted in could be improved (multiple screens at once)

Likelihood to Recommend

We tried NinjaOne as well as other RMM solutions, Action1 is free for less than 100 endpoints. Free, gratis, it's absolutely incredible and indisposable. For a small installation / office it is quite remarkable. When we tried to get pricing from NinjaOne they refused to cater for a small team but Action1 offered a similar toolset for free. No hitches, no hidden agenda - just absolutely free!

Rob Chapman

Systems Administrator in Information Technology at Cohen Law Group (51-200 employees)

Vetted Review

2 years of experience

Action1 improves efficiency in IT operations.

Rating: 10 out of 10

Incentivized

March 4, 2025

Use Cases and Deployment Scope

Needed to solve multiple issues when starting with a new organization. We are a restaurant company, and we needed a solution that would work with Data center servers, Corporate office endpoints, remote users, and multiple restaurant locations with their POS equipment and office workstations. We needed a solution for software security patching, software deployments, inventory and discovery, automation, and even a single solution for some type of remote access that would work within and outside of our office and locations.

Pros

Automations. We utilize scheduled tasks that we define within Action1 to provide additional controls for reporting, alerting, and for endpoint management. It is a unique way to expand functionality by use of centrally managed scripting events.
Able to create and view reports showing detailed information of all types of endpoints within my enterprise. We can also create custom reports from a large set of available data points and can also create custom alerts based on these data points.
Vulnerability detection and resolution management. Able to detect vulnerabilities and apply controls or actions based on the vulnerabilities found. Along with the Security patching, this adds and extra layer of visibility and control to secure my environment.
Custom application deployments. Action1 provides a large set of third part applications you can deploy and patch updates for, but if you have custom applications built in-house or just an application that is not available in the software repository that Action1 has, you can build your own custom deployments easily.

Cons

Color schemes. The website provides a light and dark theme, but I would like more options to customize screen colors for my preference and ease of viewing.
A common language custom report builder. A query like report or alert builder to complement just selecting data points.

Likelihood to Recommend

Action1 provides an easy and solid single pane of glass to control Windows patching, third-party updates, custom software deployments, automation, and reporting. I can save many hours of work by successfully patching all endpoints regardless of location or type of endpoint. The reporting has provided greater visibility in what hardware we own and where it is located as well as understanding any problems or issues we need to address. I rely on Action1 to provide a large amount of functionality and visibility for the enterprise I support and would be lost without it. No other service comes close compared to the the functionality and cost.

Chris Weis

Sr. Engineer / Solutions development in Information Technology at Razzoo's Cajun Cafe (1001-5000 employees)

Vetted Review

4 years of experience

Action1: The Swiss Army Knife of Endpoint Management

Rating: 10 out of 10

Incentivized

February 4, 2025

Use Cases and Deployment Scope

We use Action1 agents to keep all our workstations updated. To be able to do it from a dashboard with clear visibility into missing updates and potential vulnerabilities is awesome. With a few clicks, you can deploy updates for almost any software, patch vulnerabilities, reboot computers, and keep tabs on the signed-in user.

Pros

Remote vulnerability patching
Applying patches with a few clicks, remotely
Useful dashboard
Automating endpoint management

Cons

Action1 does everything we need it to do and then some.

Likelihood to Recommend

Action1 allows automatic deployment of updates, patches, as well as custom software remotely with a few clicks, saving us hours and hours of tedious IT work. It can do this across multiple workstations and operating systems. All this makes setting up new workstations and updating them a breeze.The visibility Action1 provides across all endpoints is amazing. All known vulnerabilities and patches can be seen on the dashboard and through its list of endpoints. Remediating and updating the endpoints can be scheduled and/or automated.Two surprising (and useful) features include remote management through the ability to remote-desktop into an endpoint and the ability to run scripts on selected endpoints.Action1 saves an incredible number of IT hours and reduces manual intervention.

Verified User

Manager in Information Technology (11-50 employees)

Vetted Review

5 years of experience

Awesome product

Rating: 9 out of 10

Incentivized

December 13, 2024

Use Cases and Deployment Scope

Action1 help us to manage diverse groups of workstations without sacrificing security or performance. Our customers are SMB, so the free version works perfect for that kind of customers. The usage and layout are very easy to understand, so my team does not need to learn complex systems before start working.

Pros

patch management
remote control
inventory

Cons

workstation performance
multitenant scenarios
mobile support

Likelihood to Recommend

Action1 is great on small businesses, but lack some advance remote management features. Some competitor product offer detailed performande information, which is great for diagnosis and support staff.

Mauricio Vergara

Director de Servicios Profesionales in Engineering at Open IT Networks S.A.S. (1-10 employees)

Vetted Review

Reseller

1 year of experience

View profile

Action1 - A great patch management and compliance tool for SMB

Rating: 8 out of 10

Incentivized

December 4, 2024

Use Cases and Deployment Scope

We use Action1 to handle patching of all of our network connected and remote systems. Action1 handles patching of Microsoft software as well as others, including Adobe, Zoom, and more. It also patches Dell computers with drivers and firmware updates. All-in-all it is a tremendously useful tool for keeping us from needing to manually patch our systems.

Pros

Patches Microsoft software
Patches 3rd party software and tools
Patches system firmware and drivers
Runs automations to allow continuous patching of certain software

Cons

Automatic patch approval
Server patching
Rebooting during patching

Likelihood to Recommend

Action1 is great for small to medium businesses for the purpose of patch, driver, and firmware management. They keep their users informed of the latest patch releases and are good at listening to and working with their user communities. Action1 is an excellent choice for nonprofit organizations as they allow for lower costs for businesses that have under 100 users.

Verified User

Technician in Information Technology (11-50 employees)

Vetted Review

2 years of experience

Easy to deploy and maintain

Rating: 10 out of 10

March 19, 2024

Use Cases and Deployment Scope

I use Action1 to patch all our Windows machines: servers, desktops, and laptops. I also use it for remote deployment, package creation, and remote support.

Pros

Windows updates/patches
Custom package creation
View endpoint details
Group endpoints

Cons

Speed of dashboard
Overall GUI refinement
Larger script library

Likelihood to Recommend

Action1 is well suited for Windows patch management, creating and deploying packages, and deploying app updates. It is excellent in helping me create and maintain device inventory. I can easily see what endpoints are online and who is logged in to them. The remote control/remote desktop portion could use some refinement.

Clint Guidry

Network Administrator in Information Technology at Archer City ISD (51-200 employees)

Vetted Review

2 years of experience

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Action1 improves efficiency in IT operations.

Rating: 10 out of 10

Incentivized

March 4, 2025

Use Cases and Deployment Scope

Pros

Automations. We utilize scheduled tasks that we define within Action1 to provide additional controls for reporting, alerting, and for endpoint management. It is a unique way to expand functionality by use of centrally managed scripting events.
Able to create and view reports showing detailed information of all types of endpoints within my enterprise. We can also create custom reports from a large set of available data points and can also create custom alerts based on these data points.
Vulnerability detection and resolution management. Able to detect vulnerabilities and apply controls or actions based on the vulnerabilities found. Along with the Security patching, this adds and extra layer of visibility and control to secure my environment.
Custom application deployments. Action1 provides a large set of third part applications you can deploy and patch updates for, but if you have custom applications built in-house or just an application that is not available in the software repository that Action1 has, you can build your own custom deployments easily.

Cons

Color schemes. The website provides a light and dark theme, but I would like more options to customize screen colors for my preference and ease of viewing.
A common language custom report builder. A query like report or alert builder to complement just selecting data points.

Likelihood to Recommend

Chris Weis

Sr. Engineer / Solutions development in Information Technology at Razzoo's Cajun Cafe (1001-5000 employees)

Vetted Review

4 years of experience