afi.ai Reviews & Insights

Score10 out of 10

14 Reviews and Ratings

Community insights

TrustRadius Insights for afi.ai are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Users rely on afi.ai to securely back up their Microsoft 365 ExchangeOnline, SharePoint Online, and Teams data for their entire organization, ensuring a reliable copy of all important information and communications. This is particularly valuable during the COVID-19 pandemic and remote work scenarios as it helps mitigate user errors and reduces the burden on the helpdesk team. IT teams have administrative access to manage backups and execute restores, while regular Office 365 users can recover their own data through the afi self-service portal. The software also supports backup and automation of G Suite Team Drives and Drives across the organization, with customizable frequency and retention settings.

afi.ai is highly appreciated for its ease of use, efficiency, and fast data recovery capabilities. The self-service feature empowers end-users to independently handle basic restore and data download operations. The search functionality within the platform is particularly helpful in quickly locating specific documents. Users who switched from local systems to afi.ai note that it offers faster performance and stronger security measures compared to traditional on-premises solutions. Additionally, organizations value the ability of afi.ai to backup and archive deleted Microsoft 365 users, providing a reliable solution for data recovery after an employee departure. This not only saves time for the help desk team but also provides an additional layer of protection against ransomware attacks and hardware failures.

afi.ai Reviews

9 Reviews

Perfect next-gen backup system

Rating: 10 out of 10

January 25, 2022

Use Cases and Deployment Scope

We use afi to backup Exchange Online, SharePoint sites and Teams data (chats and documents) for all employees with a 3 years retention policy. We also archive data of employees who left the company for 5 years for compliance reasons. The service provides self-service capability allowing our end-user to handle basic restore and data download operations themself.

Pros

Support for all data types in M365
Ease of use
Reliability
Self-service for end-users
Security and ransomware detection

Cons

Documentation could be improved
Support for MS Planner is not there yet

Likelihood to Recommend

1. Data backup for Exchange Online, SharePoint and Teams works very well and reliable. 2. MS Teams support is good, which includes Private channels. 3. Excellent security options ( ransomware detection, encryption keys hosted by us) 4. Self service for end users is a huge time saver for our helpdesk team 5. We kill two birds with one stone with user archiving, compliance and cost savings on MS licenses.

Verified User

Director in Information Technology (5001-10,000 employees)

Vetted Review

2 years of experience

Perfect for SharePoint protection

Rating: 10 out of 10

August 13, 2021

Use Cases and Deployment Scope

We use afi.ai for several departments here in the U.S.--mostly to protect the most important SharePoint data. The tool is quite easy to use and very efficient; recovering several documents takes literally a few seconds. Search is a really good help when you try to find some specific document.

Pros

SharePoint sites backup and recovery
Anti-ransomware feature
Reporting in MS Teams is neat

Cons

It would be handy to have SharePoint file versions comparisons in the UI
Email alerts on settings changes would be good to have too.

Likelihood to Recommend

SharePoint online backup for data protection with a self service option and anti-ransomware. afi.ai works great, as all data is protected including MS Lists that you can even preview in the backup tool without restoring. Reporting is very good and transparent; you can integrate it with MS Teams for immediate notifications. Data archiving is included at no additional cost.

Verified User

Director in Information Technology (10,001+ employees)

Vetted Review

1 year of experience

Great option for large organisation

Rating: 10 out of 10

August 3, 2021

Use Cases and Deployment Scope

Switched to cloud to cloud backup a little more than a year ago. We used on-prem DC and local vendors, like Veritas and Veeam to backup M365. Before the switch we tested more than 5 solutions, and found most of them very slow and lacking on the security side of things, especially bring your own encryption functionality is very rare. With Afi the POC was very smooth and we decided to give it a go.
Works like a charm for 1+ years now for 15k+ users.

Pros

Security
Ransomware protection
Data recovery
Monitoring integrations

Cons

Documentation
Multi-region data storage

Likelihood to Recommend

Backup and recovery are reliable and fast. We run automatic tests using API, and we had 0 failed recoveries for far.
Self-recovery options for employees
Data archiving works great and can be automated ( revoke a license in M365, the user gets automatically archived in

Verified User

Director in Information Technology (10,001+ employees)

Vetted Review

1 year of experience

Excellent data protection for Microsoft 365

Rating: 10 out of 10

August 2, 2021

Use Cases and Deployment Scope

We use afi.ai to back up SharePoint and Teams data, as well as to archive Mailbox and Drive for departed employees for compliance purposes. It adds another tool to our toolkit against potential ransomware attack or hardware failure. Self-service recovery is great, as it saves quite some time for our help desk team. We replaced our local system with this cloud service

Pros

Backup and recovery is very fast
Reliable recovery
Easy to use
Ransomware detection

Cons

Documentation could be better

Likelihood to Recommend

Data protection, off-site backup
Ransomware protection
Data archiving is much cheaper than with Microsoft

Verified User

Director in Information Technology (10,001+ employees)

Vetted Review

2 years of experience

Good Microsoft 365 backup and archiving option

Rating: 10 out of 10

November 3, 2020

Use Cases and Deployment Scope

We are using afi.ai to backup and archive deleted Microsoft 365 users. When an employee leaves the company we backup [their] OneDrive and Exchange mailbox data, and then we can delete the user account from Microsoft 365 domain. In case we need to recover data after an employee departure we use afi backups.

Pros

Archiving of deleted Microsoft 365 users.
Backup of SharePoint lists and OneNote books.
Fast offline export of a mailbox and SharePoint items.

Cons

We'd like to use Onelogin as SSO.

Likelihood to Recommend

Great for archiving of deleted SharePoint online sites and off-boarded Microsoft 365 users; unlimited number of on-demand backup runs that can be triggered in the application by system administrators.

Verified User

Engineer in Engineering (501-1000 employees)

Vetted Review

1 year of experience

Microsoft 365 backup--a lifesaver for the work from home era

Rating: 10 out of 10

October 31, 2020

Use Cases and Deployment Scope

We use afi.ai to back up Microsoft 365 ExchangeOnline, SharePoint Online, and Teams for the whole organization. With COVID-19 and working from home, it became absolutely critical for us to have a secure copy of all data and all communications, as user errors increase tenfold and the number of requests to recover/move data overwhelmed our helpdesk team.

Pros

Exchange Online, SharePoint Online and MS teams data backup and recovery
Granular ACL
Self-service recovery for end users

Cons

Reporting API could be improved
Data center in the UK to be post-Brexit proof would be good (which, as I understand, is planned)

Likelihood to Recommend

The ease of use, and strength of Microsoft 365's workload backup are the strongest sides of the service. We looked at a few vendors providing Microsoft 365 backup and afi.ai was one of the best in terms of deep technological support for SharePoint and Teams.

1. We use it to protect all data in Microsoft 365
2. We enabled self-service for end users to perform data recovery, a huge relief for the helpdesk team
3. It also allows us to archive departed employees mailboxes and files

Verified User

Director in Information Technology (10,001+ employees)

Vetted Review

2 years of experience

Very good support of Microsoft 365 Cloud

Rating: 10 out of 10

October 16, 2020

Use Cases and Deployment Scope

We use afi.ai to protect O365 email and SharePoint sites for a few regional offices. IT team has admin access to the system (managing backups and executing restores). Regular Office 365 users have access to afi self-service portal that enables them to recover their own data without having to ask the IT guys.

Pros

Data recovery process is very fast.
Offline data export starts immediately, without export link generation & etc.
Self-service for end-users saves a lot of Helpdesk time..

Cons

reporting api could be more granular
Integration with PAX8 is missing

Likelihood to Recommend

afi.ai is perfect for quick data recovery. It is very easy to find specific email, or chat message in teams that needs recovery. Speed of recovery is very fast. They provide the most detailed support that we know of (we can back up and export Team 1-1 chats, Channels and their attachments).

Verified User

Team Lead in Information Technology (10,001+ employees)

Vetted Review

1 year of experience

afi.ai - the best O365 backup tool

Rating: 10 out of 10

August 11, 2020

Use Cases and Deployment Scope

We use it to protect O365 email, SharePoint and Teams. Started with just a few departments, and rolled it out for 3k users now.
It's a great tool, no management required whatsoever. Data recovery is straightforward and fast. Ai Ransomware detection saved us a few times when endpoint of one of the employees got compromised.

Pros

Very good support for O365 email, SharePoint, Teams and OneDrive.
Ransomware protection.
Nice and easy UI.
Super fast.

Cons

MS planner and project support is needed.

Likelihood to Recommend

Teams backup became very important as we started using it very actively in the organization. afi.ai does the job very well, supporting not only SharePoint associated with a Team, but also Team channels messages, including private channels.

Verified User

Director in Information Technology (10,001+ employees)

Vetted Review

2 years of experience

Solid backup of G Suite Team Drives

Rating: 10 out of 10

June 18, 2019

Use Cases and Deployment Scope

We use afi.ai to backup G Suite Team Drives and Drives in all user accounts across our whole organization. The backups are automated and we can set frequency & retention time by Org Unit. Restore is done either by our IT team or by the end- users via afi.ai self-service portal.

Pros

G Suite Team Drives backup.
Searching for G Suite items.
Exports of drive files offline.

Cons

Add support and cross-restore to Office 365.

Likelihood to Recommend

It can be used to backup G Suite domains to the cloud, the cloud storage and the whole service are managed by afi.ai, you only need to set the protection policies and monitor the backup statuses once in a while. We did not have any issues with backups and restores. Search and browsing also work reasonably fast.

Verified User

Professional in Information Technology (11-50 employees)

Vetted Review

2 years of experience

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