Organize and prioritize service tickets
Prioritize tickets to ensure most urgent are tackled first
Cat avg: 9
Top Performing Features
Service restoration
Impact assessment and automated fixes for common problems
Cat avg: 8.2
Subscription-based notifications
Users subscribe to notifications for ticket updates
Cat avg: 8.5
Service-level management
Process for negotiating agreements regarding service level expectations, and ensuring these are met
Cat avg: 8.6
Worst Performing Features
ITSM reports and dashboards
Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data
Cat avg: 8.2
Configuration mangement
Database for tracking and reporting all business assets
Cat avg: 8.6
Self-service tools
Repository of information documenting common issues and known resolutions which can be accessed directly by users
Cat avg: 8.3
Agiloft Service Desk (discontinued) Features from Reviews
Incident and problem management
Streamlining ticketing and service restoration processes
9.4+12%
Organize and prioritize service tickets
Prioritize tickets to ensure most urgent are tackled first
Category average: 9
Service restoration
Impact assessment and automated fixes for common problems
Category average: 8.2
Self-service tools
Repository of information documenting common issues and known resolutions which can be accessed directly by users
Category average: 8.3
Subscription-based notifications
Users subscribe to notifications for ticket updates
Category average: 8.5
ITSM reports and dashboards
Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data
Category average: 8.2
ITSM asset management
Managing all IT assets and enforcing policy rules
9.0+10%
Configuration mangement
Database for tracking and reporting all business assets
Category average: 8.6
Policy and contract enforcement
Ensuring that requesters have eligibility before fullfullment
Category average: 7.9
Change management
Ensuring standardized processes for making changes to IT infrastructure
10.0+19%
Change requests repository
Single repository of all planned changes and releases
Category average: 8.4
Service-level management
Process for negotiating agreements regarding service level expectations, and ensuring these are met
Category average: 8.6
Agiloft Service Desk (discontinued) Features from the Vendor
Incident and problem management
Vendor-reviewedOrganize and prioritize service tickets
Prioritize tickets to ensure most urgent are tackled first
Service restoration
Impact assessment and automated fixes for common problems
Self-service tools
Repository of information documenting common issues and known resolutions which can be accessed directly by users
Subscription-based notifications
Users subscribe to notifications for ticket updates
ITSM reports and dashboards
Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data
ITSM asset management
Vendor-reviewedConfiguration mangement
Database for tracking and reporting all business assets
Policy and contract enforcement
Ensuring that requesters have eligibility before fullfullment
Change management
Vendor-reviewedChange requests repository
Single repository of all planned changes and releases
Service-level management
Process for negotiating agreements regarding service level expectations, and ensuring these are met
Additional Features
Vendor-contributedDeep and rapid customization of every aspect of the system, without coding: custom business rules, dashboards, workflows, tables, relationships, end user interface, look and feel, and permissions
Rapid installation and configuration - Agiloft is the only company with the confidence to offer a 90-day unconditional warranty covering both the software and consulting services
Fully customizable end user portal