Aisera

Aisera's Conversational AI solution provides immersive and engaging multi-turn conversational experiences to users with full voice, chat, and text support. Leveraging NLU Search and unsupervised NLP to deliver speedy remediation of knowledge requests for immediate self-service resolutions with zero lag time. With self-service, the right answers are provided to users, improving CSAT and NPS.

Goals:
- Reduce MTTR to 50 sec.
- Increase CSAT/NPS up to 50%
- 80% of requests are self-service resolutions
- Cut up to 90% of service desk costs

Additionally, Aisera’s domain-agnostic AIOps software identifies complex behaviors and patterns while analyzing correlations and causality on alerts and incidents across applications, services, and systems. These capabilities support prediction of outages and major incidents (MIs) while automating the task to find the root-cause and executing runbooks for auto-remediation.