Aldelo POS: a solid point of sale system for most restaurants
Pros
- Reports: Live up to the minute data is something that any restaurant manager/owner wants. Aldelo does this well.
- Backend store setup (for techs like me) is very easy once you know the system. Setting up the peripherals, station-specific settings and the like - all very easy and intuitive
- Support: calling into support has always been a great experience, and perhaps the biggest sell point. I've even received help with expired support contracts. Their team is always at the ready to login or just offer the right advice driven solutions for the current support needs. Great job here!
Cons
- Credit cards: we've all seen it with the EV revolution. Once that happened, using whatever merchant/payment processor went out the window. Aldelo - to my knowledge - only integrates directly with 4 processors. They need to add a lot more than that IMHO!
- Menu setup/rollout: this can test even the most talented veterans. Depending on the menu and the modifiers - this can go easy or be an outright nightmare to setup. A more intuitive process is direly needed here.
- Inventory: Well, none of my clients use it. Make it a value addon? Just get rid of it and leave to another solution? Inventory is a job I and of itself. Most restaurants I've dealt with are way too busy and shorthanded to do this properly anyway.
Return on Investment
- Never been a loss to invest in Aldelo. It pays for itself very fast (software licensing).
- If you do the hardware right it can get expensive and take a little longer to see the ROI. All in one touchscreens are pricey, especially for the better brands. The peripherals are specific too: thermal printers, specialized impact printers for the kitchen, etc. They all add up quickly.
- The ability to monitor sales and adjust menus accordingly has to be priceless to an owner.
Alternatives Considered
NCR Counterpoint, Aloha POS and ShopKeep
Other Software Used
NCR Counterpoint, Microsoft Office 365, BigCommerce, Dropbox Business, Todoist, Wunderlist, Citrix NetScaler, VMware ESXi, NetApp FAS series, Dell PowerEdge R, Axcient, Infrascale Platform, Code42 (formerly CrashPlan)