Good Use, Excellent Support
Rating: 9 out of 10
Use Cases and Deployment Scope
My customer is using ALTO Exchange to provide Purchase Orders to us and we provide the Invoices back to them on the Exchange.
This was the first time our company was setup in ALTO Exchange and the interface is easy to navigate to find the Purchase Orders from my customer. For our very first invoice, we did run into some hiccups with trying to figure out how to submit this correctly. However this was quickly resolved by the ALTO Exchange team as they returned any emails I sent to them the next day, and even went above and beyond to submit our invoice to our customer on our behalf. For future Invoices we have a better understanding now of how to submit them on the portal.
I'm looking forward to working further with Alto Exchange and my customers.
This was the first time our company was setup in ALTO Exchange and the interface is easy to navigate to find the Purchase Orders from my customer. For our very first invoice, we did run into some hiccups with trying to figure out how to submit this correctly. However this was quickly resolved by the ALTO Exchange team as they returned any emails I sent to them the next day, and even went above and beyond to submit our invoice to our customer on our behalf. For future Invoices we have a better understanding now of how to submit them on the portal.
I'm looking forward to working further with Alto Exchange and my customers.
Pros
- Clean easy to navigate interface
- Excellent and accurate customer service
- Easy to get activated for both customer and vendor relations
Cons
- When submitting an invoice and error is generated the error is not too clear on how to fix the issue
- Ability to scan or upload PDF invoice to customer
- Email confirmation that invoice has been successfully submitted
Likelihood to Recommend
This is a good portal for accounting and even sales personel to use in their jobs if they are needing to access purchase orders from our customers.