Great for pre-existing audio files, but not the solution for transcribing live audio (meetings/phone calls)
Use Cases and Deployment Scope
We looked into a speech-to-text solution as a way to transcribe our daily meetings (90+ minutes per day) and inbound/outbound call center recordings (hundreds of recordings per week) as a solution to improve efficiency by allowing us to quickly share data from meetings (as a text-file versus a 90-minute audio file) and search call recordings for specific keywords (and to use for coaching/training purposes) without needing to manually review each audio file.
Pros
- Automated Speech to text transcribing
- Video and Audio file to text data file conversion
Cons
- There does not appear to be a way to transcribe live audio (such as a live meeting or live phone call)
Likelihood to Recommend
Amberscript is great for transcribing individual audio (or video) files that reside on your computer. The ability to view and edit the text of the text file (to correct or remove data that you don't want to be shared) before the output is a great option. I feel it may be limited in the ability to transcribe live audio records such as phone calls or meetings, where we would find it very useful to have immediate access to a transcript (for coaching or sharing purposes). I feel the needs are more designed as a solution for pre-existing audio/video files versus working in real-time.
