#1 most frequent
United States of America
44.4%4 installations of 9
What is Amdocs CES?
Categories & Use Cases
Product Demos
Top Performing Features
Customer data management / contact management
The software acts as a single source for all customer data and enables users to access that data efficiently.
Category average: 8.6
Integration with email client (e.g., Outlook or Gmail)
Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.
Category average: 7.8
Contract management
Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.
Category average: 7.8
Areas for Improvement
Marketing automation
The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.
Category average: 7.4
Help desk management
This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.
Category average: 8.3
Workflow management
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
Category average: 7.3
Who Buys & Uses Amdocs CES
#2 most frequent
Canada
11.1%1 installation of 9
#3 most frequent
India
11.1%1 installation of 9
Amdocs CES is the most robust tool for CES, with support opportunities
Pros
- Modern User Interface
- Improved User Experience and Intuitiveness
- Highly scalable plattform
Cons
- Is a very robust service, but it could be more economically accessible
- It could have more features powered by AI, Auto-Typing, etc for data input into the platform
- Could improve Amdocs delivery center
Return on Investment
- It has empowered our organization to handle our customer requests without services interruption.
- The customization required to put the service operational, at the beginning, delayed some processes.
- Amdocs CES has helped driving innovation and aligns with our digital transformation objectives.
Alternatives Considered
Netcracker OSS and Netcracker Digital Customer Enablement
Other Software Used
Netcracker Digital Customer Enablement, Netcracker OSS