Answerly

Answerly is an AI-based chatbot solution that aims to enhance customer engagement for businesses. According to the vendor, this product offers a personalized AI assistant that can be trained to provide accurate responses to customer queries. It is suitable for businesses of various sizes, including small startups and large enterprises. The product caters to a wide range of professions and industries, such as e-commerce companies, customer support teams, marketing and sales professionals, service-based businesses, and technology companies.

Key Features

Personalize Your AI Assistant: Users can assign a unique name and character to their AI assistant, reflecting their brand ethos. They can also set distinct traits to foster interactive and engaging conversations with visitors.

Train the AI Assistant: Users can empower their AI assistant with customized knowledge about their business using the intuitive Knowledge Hub. They can easily feed necessary information to train the chatbot and improve customer service.

Built-in Contact Form: When the AI assistant encounters unfamiliar situations or cannot address user queries, it triggers a contact form. Customers can send messages directly to the user's inbox, ensuring no question goes unanswered.

Real-time Conversation History: Users can have real-time visibility of live chats, interactions, and engagement between their AI assistant and customers. Historical data can be used to identify frequently asked questions, customer pain points, and areas of improvement.

Import Knowledge Base: Users can easily import existing content or data from their knowledge base into the Knowledge Hub for fine-tuning the chatbot.

Import Docs/PDF: Users can upload and extract valuable information from documents/PDFs to train the chatbot in the Knowledge Hub.

Knowledge Hub: The Knowledge Hub serves as the AI brain where users can create and manage content about their business for the chatbot to provide accurate responses.

Contact Form Functionality: The chatbot includes functionality that allows customers to reach out directly to the user's inbox.

Engaging Responses with Pictures: The chatbot can provide more engaging responses by incorporating relevant images.

Incorporate Relevant Links: The chatbot can include relevant web links in the answers it generates for users.