Encompass is a so so tool when your organization is growing by leaps and bounds.
Use Cases and Deployment Scope
Encompass allows us to take gifts online to be imported into our CRM. It also allows to handle simple event registrations. Other users use it for e-mail marketing of various sorts.
Pros
- It allows us to create fields as needed.
- Creating an export of data is really easy.
- Merging of records is fairly simple.
Cons
- A more inclusive duplicate identification tool would be great.
- QR tickets for event registrants would be great and move you into this century.
- Allowing more flexibility with event creation is vital to us at this time.
- Additional automation would be great. Email event info, then to those not registered, then a reminder to those registered. Now it is entirely manual throughout the entire process.
Most Important Features
- Email marketing
- Gift processing
Return on Investment
- The cleanup process is very painful due to lack of any automation
- Identity checkpoint would be great if we could control the fields being matched.
Other Software Used
Raiser's Edge, Blackbaud Raiser's Edge NXT