Insights from AnyDesk Reviewers
Based on 11 verified reviews published in the last 18 months
Besides AnyDesk, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?
11 answeredThis analysis synthesizes 11 recent reviews to identify software products commonly used alongside AnyDesk and assess reviewer willingness to recommend them. Due to the small sample size, findings should be interpreted as directional rather than definitive. Reviewers mentioned a variety of software, with Microsoft 365 and Cisco Duo each being mentioned by 2 of the 11 reviewers. These products reflect the diverse software ecosystems in which AnyDesk is deployed.
Microsoft 365
2 mentionsMicrosoft 365 was mentioned by 2 of the 11 reviewers. The mentions were part of a list of other software used, without…
Microsoft 365 was mentioned by 2 of the 11 reviewers. The mentions were part of a list of other software used, without specific positive or negative commentary, resulting in a mixed sentiment.
Cisco Duo
2 mentionsCisco Duo was mentioned by 2 of the 11 reviewers within lists of other software products they use. As with Microsoft 36…
Cisco Duo was mentioned by 2 of the 11 reviewers within lists of other software products they use. As with Microsoft 365, these mentions were part of a broader list and lacked specific sentiment, leading to an overall mixed sentiment.
Describe how you use AnyDesk in your organization. What are the business problems the product addresses and what is the scope of your use case?
11 answeredBased on a review of 11 recent user reviews, AnyDesk is used within organizations primarily for remote IT support and enabling remote access for users. A significant portion of reviewers, 8 out of 11, mention using AnyDesk for remote IT support, highlighting its role in diagnosing and resolving technical issues efficiently. In addition to IT support, 4 reviewers indicate that AnyDesk facilitates remote access for users, allowing them to connect to their office computers from home or access desktops for training and support.
Remote IT Support
8 mentionsA majority of reviewers, 8 out of 11, utilize AnyDesk for remote IT support, citing its ability to quickly diagnose and…
A majority of reviewers, 8 out of 11, utilize AnyDesk for remote IT support, citing its ability to quickly diagnose and resolve technical issues. Reviewers appreciate the software's capacity to enable IT teams to access user computers, provide solutions, and offer technical assistance, particularly when users require screen viewing for issue identification.
Remote Access for Users
4 mentionsFour reviewers use AnyDesk to provide remote access to users, enabling them to connect to their office computers from h…
Four reviewers use AnyDesk to provide remote access to users, enabling them to connect to their office computers from home or access desktops for training and support. This functionality is particularly useful for remote workers who need to access their office PCs.
Please provide some detailed examples of areas where AnyDesk has room for improvement.
11 answeredThis report analyzes 11 recent reviews to identify areas where AnyDesk users see room for improvement. A significant portion of reviewers, 5 out of 11, cited issues with connection stability and speed, often experiencing timeouts or slow load times. User interface concerns were also noted by 4 reviewers, particularly regarding the discoverability of key settings and features on Android devices. These issues suggest potential areas for AnyDesk to focus on to enhance user experience and reliability. While the sample size is small, these recurring themes highlight specific pain points experienced by a subset of users.
Connection issues
5 mentionsConnection problems are a recurring concern, with 5 of 11 reviewers mentioning issues such as slow connection times, fr…
Connection problems are a recurring concern, with 5 of 11 reviewers mentioning issues such as slow connection times, frequent timeouts, and disconnects. Reviewers indicated that these problems can be dependent on internet connectivity. These connectivity issues appear to be a notable source of frustration for some users.
User interface problems
4 mentionsUser interface design is another area noted for potential improvement, cited by 4 of 11 reviewers. Some users found set…
User interface design is another area noted for potential improvement, cited by 4 of 11 reviewers. Some users found settings difficult to locate, and others suggested improvements to the visibility of the remote address entry field. The Android interface and unattended access setup were also specifically mentioned as areas needing enhancement.