AnyDesk Reviews and Ratings

Rating: 8.2 out of 10

Score

8.2 out of 10

Community insights

TrustRadius Insights for AnyDesk are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Useful Wake-on-LAN Feature: Several users have found the Wake-on-LAN feature in AnyDesk to be highly useful, allowing them to easily start remote computers with just a click. This feature has streamlined their process of accessing remote systems and saved them valuable time and effort.

Custom Aliases for Easy Access: Many reviewers appreciated the ability to create custom aliases for different systems in AnyDesk. This feature eliminates the need to remember long numbers or IDs, enhancing the user experience and improving efficiency when connecting to remote devices.

Automatic Resolution Adaptation: Users have praised AnyDesk for automatically adapting the resolution of the remote system according to the host system's resolution. This seamless adjustment ensures a visually appealing remote desktop experience without requiring manual adjustments.

Reviews

48 Reviews

AnyDesk helps us to connect with other team members easily.

Rating: 8 out of 10

Incentivized

May 7, 2025

Use Cases and Deployment Scope

I use on regular basis AnyDesk for conducting training sessions for new teammates since we are a work from home culture. We connect with other department members to resolve our issues in the system be in technical or hardware related. It gives us a higher accessibility compared to other applications for sharing data.

Pros

easy to connect or disconnect to any system at any time
very fast, with no buffer
easy to manage since it is a simple app

Cons

Its speed changes based on internet connecivity
It only has a one to one connectivity
we have to manually change screens, there is no shortcut for it

Likelihood to Recommend

Easy to connect with teammember for solving queries.

We can get the system updated by IT team online without going in person.

It is faster to share the screen compared to Teams app.

Gives us full access to data.

We cannot chose what data to share, since it gives full access to other user. No privacy.

Verified User

Manager in Finance and Accounting (201-500 employees)

Vetted Review

5 years of experience

Increase your productivity with this powerful tool

Rating: 10 out of 10

Incentivized

April 29, 2025

Use Cases and Deployment Scope

We are using AnyDesk to provide remote IT support and training to our team. AnyDesk allows you to troubleshoot and fix system issues instantly by accessing user's system remotely. It also enables you to share your screen to give your team presentation or training, and record it for future use. It offers you high frame rates, low latency, and efficient use of bandwidth. It allows you to work across different operating system and devices.

Pros

It allows you to troubleshoot and fix system issues remotely
It enables you to give online training and presentations to your team and record it for future use.
It enhances you remote support experience with advanced tools
It offers affordable remote support solution
It offers higher availability

Cons

It sometimes takes a very long time to connect to the AnyDesk server. In that case, it becomes difficult to troubleshoot the issue. It will be better if AnyDesk team provides a tool to trace it.

Likelihood to Recommend

It is suited for every business. You can use it whether you are an individual, student, professional, or organization. You can simply download it, ask the user to share their ID, connect to their system, and support them remotely. You don't require any special skill or technical knowledge to use it.

Mayur Sawant

IT Executive in Information Technology at Origin Logistics Pvt. Ltd. (51-200 employees)

Vetted Review

5 years of experience

Remote Access Made Easy with AnyDesk

Rating: 9 out of 10

Incentivized

April 28, 2025

Use Cases and Deployment Scope

AnyDesk is used for remote workers or home workers to access their PC's in the office. It makes remoting in for people easier than having to use a VPN. Takes a step away and anyone who services a lot of users knows, the less they have to do the better.

Pros

Solid connection
Sees multiple screens
User experience is customizable
Easy to set up

Cons

While easy to use, sometimes settings are difficult to find.

Likelihood to Recommend

It has been well suited for whatever I have used it for, which is remote access.

It has replaced VPN as our primary method of connecting to stand alone PC's in our office.

Christopher Kowalski

IT Specialist in Information Technology at East Coast Capital (51-200 employees)

Vetted Review

8 years of experience

Very useful remote support software

Rating: 8 out of 10

Incentivized

April 24, 2025

Use Cases and Deployment Scope

We used AnyDesk for remote support - Any time one of our members of staff had an issue, we would connect to them to resolve the issue. We needed software that would allow us to connect remotely with password protected unattended access and file transfer capabilities, which AnyDesk seems to do perfectly.

Pros

File transfers - Being able to just copy and paste multiple files is perfect.
Connection - Once connected, it seems very stable.
Unattended access - Being able to create and roll out a customised client with unattended access enabled saves us a lot of time getting things set up in the first instance

Cons

Being able to view system resource usage at a glance
Being able to view system *uptime* at a glance
Being able to view network usage/information at a glance

Likelihood to Recommend

Any scenario where remote support is required is perfect for AnyDesk - There isn't really that much else to it. The extra features like the remembering of passwords for unattended access and being able to copy and paste files are amazing for remote support, even if it's still possible to remotely support someone without it.

Verified User

Technician in Information Technology (51-200 employees)

Vetted Review

2 years of experience

Useful tool for remote access.

Rating: 9 out of 10

Incentivized

April 17, 2025

Use Cases and Deployment Scope

We use AnyDesk to support remote access between our business clients and their office computers from home. Additionally, we utilize AnyDesk to offer easy-to-use remote support to our users when they require our technical assistance, and we need to view their screen to identify issues.

Pros

No install software.
Remote printing.
User friendly.

Cons

Lack of automatic reconnect after reboot.
Better user interface for unattended access setup.

Likelihood to Recommend

It is well-suited when there is no VPN software or remote desktop combination available; it is easy to use AnyDesk to provide remote access for off-site workers. Additionally, it is an excellent tool for remote support for techs, as it is very seamless to guide an inexperienced user through the client download process.

Verified User

Account Manager in Information Technology (11-50 employees)

Vetted Review

6 years of experience

AnyDesk is great for on-demand attended support.

Rating: 7 out of 10

Incentivized

April 15, 2025

Use Cases and Deployment Scope

We use AnyDesk to connect to client machines on demand but attended for quick remote support requests. These requests usually involve troubleshooting Windows or application error messages, training, or demonstrating features in new software releases that we provide. Many clients will not grant us unattended permission to view or control their machines, so AnyDesk is a nice fit for that scenario.

Pros

Easy to provide instructions to a client on how to download, install, and use.
Small RAM footprint for those machines that are running low on RAM.
Easy to transfer files.

Cons

We experience more connection timeouts and disconnects with AD than with other screensharing products.
I've occasionally experienced crashes that are only resolved by reinstalling the software.
Load time on initial connection is often slow.

Likelihood to Recommend

AnyDesk has served us well for one-time screen sharing with clients. Our clients like that this won't leave an app running that will allow us access unattended. It's excellent for simple support and training issues. We have standardized on another product for unattended access, and I'm not sure how well-suited AnyDesk is for that task.

Verified User

Engineer in Information Technology (1-10 employees)

Vetted Review

3 years of experience

Best recommended screen sharing software

Rating: 10 out of 10

Incentivized

April 3, 2025

Use Cases and Deployment Scope

We are a practice management software for clinics. We are available in 15+ countries and have only one office in India. Initially when we decided not to go for field sales and no physical meetings or demos at all. It was hard for us to be in touch with clients and show them demo of our product. But AnyDesk helped us a lot in solving this problem. We use AnyDesk for demo, solving the queries of clients and we can quickly connect to any system and see whatever the issue is and solve them. AnyDesk helped us in converting potential clients and giving them technical support which is the most important thing in any SAAS-based product. AnyDesk helps in all the aspects of our sales and after-sales process. We use AnyDesk on a day-to-day basis within our team as well as with the clients. It saves a lot of our time and makes the process faster.

Pros

connect to any system it may be MacOS or windows, it works smoothly.
We can access the screen and clink on the connected screen.
we can restrict access as we want according to our requirement so that there is no fear of loosing the access.

Cons

we should be able to connect from windows to iphone or ipad, it is now possible to connect to ipad or iphone. AnyDesk can work on this.
the field where we enter remote address should be more visible. New user cannot find where to enter the remote address that takes some time to connect. AnyDesk should change the placement of it.
If we can change the colour theme of the UI that will be an addon thing. when you daily use AnyDesk you get bored of the same UI.
Just like a Xmax UI. Any desk should constantly change somethings which makes the UI visually appealing.

Likelihood to Recommend

We were using Zoom for our meeting where we needed to access the screen but it was so difficult to in Zoom to kame them host and then ask them to share the screen (if the user is new it takes time) and them request access. It is very time-consuming. But using AnyDesk it makes it very easy and quick to share the screen and get access.

Verified User

Executive in Marketing (1-10 employees)

Vetted Review

1 year of experience

Best remote desktop sharing software

Rating: 9 out of 10

Incentivized

April 1, 2025

Use Cases and Deployment Scope

I use AnyDesk on daily basis to connect with our users desktop for training, support or any other issues. It's really very easy to connect remote desktop/laptop. It has all the features which we want. Also, you can share the documents, chat, record the sessions, talk, and many more.

Pros

Screen sharing
Screen recording
Chat

Cons

International remote access is difficult
It hangs sometimes
Mostly it shows trying to connect to server and takes time to connect remote device

Likelihood to Recommend

AnyDesk is very user friendly and compatible on all platforms like windows, Mac, Linux, Android and iOS. Also, you can easily do the file transfer by just drag and drop. Also, it's allow you to chat with other user while screen has shared. I find it difficult to use when I connect with the user globally.

Makarand Mangrulkar

Business development manager in Sales at Bestosys solutions pvt ltd (1-10 employees)

Vetted Review

8 years of experience

View profile

Diagnose and fix system issues quickly with AnyDesk

Rating: 10 out of 10

Incentivized

March 18, 2025

Use Cases and Deployment Scope

We use AnyDesk to provide remote IT support to our employees. It enable us to quickly connect to client's devices to diagnose and fix issues without being physically present. It enabled us to perform regular tasks remotely, such as software installation and updates, training sessions, etc. It also enabled us to schedule and perform updates, backups, etc. on the server remotely.

Pros

It enables you to quickly connect to client's devices to diagnose and fix issues
It helps you perform server maintenance activities likes updates, backups, troubleshooting, etc. without being physically present
It increases your productivity by allowing users to access their office systems from home, other branches, etc.
It offers cross-platform compatibility.

Cons

need improvement in Android interface
vulnerable if credentials are shared carelessly.

Likelihood to Recommend

It is well-suited for all types of businesses looking for remote support solution. It will help their IT team to quickly connect to the client's device to diagnose and fix issues without physical presence. It will enable them to perform server maintenance activities 24/7. It will increase their team productivity also.

Pratik Tarmale

Network Engineer in Information Technology at Origin Logistics Pvt Ltd. (51-200 employees)

Vetted Review

4 years of experience

Great remote access solution for your organization

Rating: 10 out of 10

Incentivized

January 3, 2025

Use Cases and Deployment Scope

We use AnyDesk as a remote access tool in our organization. It enabled our team to access the user's computer, diagnose issues and provide solutions quickly.

Apart from the remote access, it also provides following features.

Remote access from and to multiple platforms

File transfer and management

Unattended access

VPN

remote print

Chat

Pros

It offers good performance in low-bandwidth
It facilitates instant remote access to the user's computer so you don't have to go to the user's desk for troubleshooting and resolving issue
It uses robust TLS technology and RSA 2048 key encryption which protects your data, restricts unauthorized access, makes all the sessions encrypted.
It supports multiple OS and devices e.g. you can access windows pc from Android phone and vice versa

Cons

Costing
Rest everything works fine as per expectation

Likelihood to Recommend

It is one of the best remote access tool that enables your IT team to access and control computers remotely, support and collaborate efficiently.

It will help them to quickly connect to the user system to diagnose and fix problems without being physically present. It is suitable for individuals, professionals as well as all types of organizations.

Manoj Patil

IT officer in Information Technology at Origin Logistics Pvt Ltd (51-200 employees)

Vetted Review

4 years of experience

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Reviews and Ratings

Best recommended screen sharing software

Rating: 10 out of 10

Incentivized

April 3, 2025

Use Cases and Deployment Scope

Pros

connect to any system it may be MacOS or windows, it works smoothly.
We can access the screen and clink on the connected screen.
we can restrict access as we want according to our requirement so that there is no fear of loosing the access.

Cons

we should be able to connect from windows to iphone or ipad, it is now possible to connect to ipad or iphone. AnyDesk can work on this.
the field where we enter remote address should be more visible. New user cannot find where to enter the remote address that takes some time to connect. AnyDesk should change the placement of it.
If we can change the colour theme of the UI that will be an addon thing. when you daily use AnyDesk you get bored of the same UI.
Just like a Xmax UI. Any desk should constantly change somethings which makes the UI visually appealing.

Likelihood to Recommend

Verified User

Executive in Marketing (1-10 employees)

Vetted Review

1 year of experience