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Apple Pay

Score9.3 out of 10

87 Reviews and Ratings

What is Apple Pay?

Apple Pay is a payment gateway the vendor states gives customers an easy, secure, and private way to pay in stores, within apps, on the web, and in Business Chat.

Categories & Use Cases

Product Demos

Apple Pay Key Features

Learn about the best (and worst!) features Apple Pay has to offer, as determined by TrustRadius' reviewers.
Based on 87 ratings of Apple Pay's features
View all Apple Pay features

Top Performing Features

  • Recurring Payment Support

    Ability to support subscriptions and recurring payments

    Category average: 7.4

  • Payment Form Acceptance

    Ability to accept many different forms of payment

    Category average: 7.2

  • Billing and Invoicing Support

    Billing a client for work done

    Category average: 7.3

Areas for Improvement

  • Fraud Detection

    Ability to detect fraudulent transactions while allowing legitimate transactions

    Category average: 7.1

  • Global Support

    Supports many currencies and languages

    Category average: 7.3

  • API or SDK

    Tools to interact with payment gateway code

    Category average: 7.8

Who Buys & Uses Apple Pay

Apple Pay Reviews

What users are saying about Apple Pay.
View all Apple Pay reviews

Apple Pay - a must for every business

Incentivized
Jens BaronView profile
Head of Product in Product Management at google (10,001+ employees)

Use Cases and Deployment Scope

I use Apple pay only privately not in business

Pros

  • payment
  • safety
  • trust

Cons

  • allowing sending money
  • PayPal like services getting help if something goes wrong
  • More voceragfe in more shops worldwide

Return on Investment

  • increaed sales
  • increased consumers satisfaction

Usability

Alternatives Considered

Braintree, a PayPal service, Payoneer and Google Pay

Other Software Used

PayPal Payments Pro, Payoneer, Google Pay

Apple Pay couldn't be more convenient and hassle-free

Incentivized
Carter DurhamView profile
Chief Creative Officer and Head of Product in Product Management at Alegra Learning (11-50 employees)

Use Cases and Deployment Scope

For purchases we can use at a retailer accepting credit cards, we happily use Apple Pay when they accept it. We often are making routine purchases at local businesses near our office, and some of the ones we most often frequent are able to accept Apple Pay, which is very convenient and which we appreciate considerably.

Pros

  • The double click which launches it couldn't be easier; you don't even have to open your phone and find the app.
  • It's pretty much fool proof from there, as just holding your phone near the reader is sufficient for success.
  • Haptic feedback ensures that I know the payment registered.
  • I have full faith and confidence that the transaction was executed securely.

Cons

  • The interface can be clunky at times when it comes to sifting through different cards, etc. If there are a lot, it can be unwieldy.
  • I find that it can be sometimes difficult to delete tickets or coupons/cards that I've already used.
  • I've had issues with train tickets in my Wallet failing to update if purchased before Daylight Savings time, resulting in missed trains.

Return on Investment

  • It saves time
  • Number one can't be overstated
  • Can't think of another.

Other Software Used

Apple Keynote, Slack, ChatGPT

Trusted and Efficient Transaction Option.

Incentivized
Samantha HuskeyView profile
Digital Marketing Specialist in Research & Development at Proclaim Interactive (11-50 employees)

Use Cases and Deployment Scope

When I am out purchasing items for the company or our outreach program, Apple Pay offers such great convenience when paying for the items I need. I am able to go out with just the essentials and know that I'll be able to pay for the products easily. It also offers confidence knowing that my money is secure and safe with each transaction.

Pros

  • Security measures with bank account.
  • True convenience.
  • Acceptable form of payment.

Cons

  • Online purchases sometimes don't work.
  • Faulty payment terminals.
  • Servers are sometimes down.

Most Important Features

  • Contactless payment.
  • Faster transaction.
  • Tracks my payments.

Return on Investment

  • Able to provide employees with digital company cards.
  • Convenient tracking of money spent.
  • Caring for others in our workplace and community through gifts and purchases.

Alternatives Considered

Venmo for Business

Other Software Used

Venmo for Business, Venminder, Adcash

Apple Pay is the fasted checkout on the market, significantly reducing abandoned carts.

Incentivized
Bobby GreenawaltView profile
Founder & President in Corporate at Beverage Management (51-200 employees)

Use Cases and Deployment Scope

Apple Pay is used as a payment method with our Square POS Systems and also with Stripe Payment Processing from our web-based apps. NFC Payments are becoming more popular, so our ability to be able to use them makes us that much better than the competition. Our goal is to provide a great customer service environment, and Apple Pay helps with that.

Pros

  • NFC Payments
  • The fasted checkouts out there. There's nothing faster. From deciding to buy to completion is usually between 20 seconds.

Cons

  • The ability for other integrations to still have their restricting permissions to be used. As an example, I can't use Apple Pay and still choose when I want my delivery because it's not in Apple Pay's coding to allow outside restrictions.

Most Important Features

  • The checkout process is so fast.
  • Cart times are extremely low, reducing cart abandonment.

Return on Investment

  • It is allowing us to be current with technology. In the past, only the big guys had the latest and greatest technology. That's changed now, and Apple Pay is a contributor to that.

Other Software Used

Shopify, Tripleseat and Gather, Square POS

Great Touch Less Payment Solution

Incentivized
Andy Samuel
Assistant Controller in Finance and Accounting at Stark Enterprises (201-500 employees)

Use Cases and Deployment Scope

We currently implement Apple Pay at two of our shipping centers to sell gift cards to our customers. We needed more options for taking payments at our centers in order to increase the sale of gift cards and, in return, keep customers' spending at our centers. Apple Pay is a great option, and a lot of people just want to use their Apple Watch or iPhone to make purchases.

Pros

  • Easy payment solution
  • It's what our customers ask for
  • Secure transactions
  • Ease of use

Cons

  • We don't see anything that needs to be improved

Most Important Features

  • Touchless payments
  • Secure payments
  • Quick and easy transaction process

Return on Investment

  • Increased gift card sales
  • Attract more customers to shop at our centers
  • Increased revenues for our self and our tenants