Arcserve Backup Reviews & Insights

Score7.3 out of 10

54 Reviews and Ratings

Community insights

TrustRadius Insights for Arcserve Backup are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Diverse and powerful features: Several users have praised Arcserve Backup for its excellent range of features. These include dedupe, high availability, disaster recovery, bare metal recovery, replication, copy-to-tape function, instant virtual machines, automatic testing of disaster recovery environments, virtual standby, automatic restore of VMs and physical machines. This wide array of capabilities allows users to address various backup and recovery needs efficiently.

Responsive sales and technical support: Many reviewers have had positive experiences with Arcserve Backup's sales and technical support teams. They consider the support staff to be helpful and cooperative when dealing with any queries or issues that arise during the implementation or use of the software. This reliable customer service contributes to a smoother user experience.

Affordable solution: Users find Arcserve Backup to be a cost-effective option, especially for smaller sites. The software provides great functionality at a reasonable price point, making it an attractive choice for those looking for a budget-friendly backup solution without compromising on performance or reliability.

Reviews

9 Reviews

Arcserve Backup UDP Review

Rating: 9 out of 10

Incentivized

November 21, 2019

Use Cases and Deployment Scope

We use Arcserve Backup UDP for our primary image based backup and data protection solution. We use Arcserve Cloud Direct as our secondary offsite cloud backup solution.

Pros

Arcserve Backup has many offerings to fit many business sizes and needs.
It offers excellent features like dedupe, high availability, DR, and BMR.
Arcserve Backup sales and technical support is good to work with.
Very nice reseller program and benefits.

Cons

Arcserve Backup can be costly.
To utilize Arcserve Backup and all its features may require a layout of dedicated equipment or additional infrastructure.
They don't always explain that for Arcserve Backup to work well, and it requires specific system requirements and extensive internet bandwidth.

Likelihood to Recommend

For small, medium or large size businesses, Arcserve Backup offers lots of rich features for the price and depending on configuration can provide everything from basic backups to full-scale data management, protection, and fast recovery. BMR features allow for quicker recovery of windows servers and workstations. Having cloud-based storage options allows for Arcserve Backup to cover local, offsite and DR backup scenarios.

Robert Guy

IT Analyst II in Information Technology at Diversified Computer Resources, Inc (11-50 employees)

Vetted Review

Reseller

14 years of experience

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A Solid Backup Solution Especially for Smaller Locations and Backing Up Physical Servers

Rating: 9 out of 10

Incentivized

January 29, 2019

Use Cases and Deployment Scope

We have been using Arcserve Backup for over 20 years to back up our physical servers to tape. During this time, we have seen many changes and features added. It has been a solid, reliable product the entire time. We have used it with a variety of tape devices/types and it has always proven itself to be dependable. The user interface has changed over time and in the very beginning, it took time to get used to setting up jobs, and when needed to learn how to successfully restore files, etc. Once we became very familiar with, it was easy to manage. As things changed and we went into Vmware Virtualization, we chose a different backup option to use for that particular environment. Arcserve remains our backup solution for all our physical servers at our smaller sites that we did not virtualize, due to cost and need.

Pros

A solid reliable backup solution with a proven track record.
Great functionality that allows monitoring and provides alerts.
A cost-effective solution, especially for smaller sites.
Restoration when needed, has always been able to give us the data required without failure.
Product support has always been excellent when needed.

Cons

Initially, the setup, configuration, and management can be a bit daunting as is the overall learning curve.

Likelihood to Recommend

I think that Arcserve Backup is especially well suited for smaller locations, sites that have physical servers, or in locations where cost is a concern. I have not used it with Vmware, as we use Veeam Backup and Replication for that, but I understand that it is fully capable to do a great job with virtual environments. We have also not used it for replication, but know that it performs this task very well.

Verified User

Professional in Information Technology (1001-5000 employees)

Vetted Review

20 years of experience

Arcserve - An excellent solution for backup and replication needs

Rating: 7 out of 10

Incentivized

January 25, 2019

Use Cases and Deployment Scope

We were using an antique version of Symantec Backup Exec at the time and realized with our global footprint growing, we needed a superior solution that would not only provide better backup functionality but also the scope to replicate our live environment. Arcserve Backup and Replication is now used by our IT department to maintain daily backups, and also maintain replication of our physical servers to our DR site.

Pros

Cost - A very affordable solution.
Support and Sales - Arcserve has been top notch to us with the sales process and support.
Replication - One of the core reasons we selected the product. We find the replication side of the software fantastic.
Backup - An excellent backup product that provides just great functionality and restore-ability at a granular level.

Cons

Has a steep learning curve to the product, if not experienced in backup solutions.
Windows backup and restore functionality is excellent, however, we have found Linux somewhat lacking.

Likelihood to Recommend

If you have a large enterprise level environment and want to not only improve your backup systems but also implement replication then Arcserve is well suited. If you only have a small number of machines or are primarily Linux based, then the product is simply not suited and there are better alternates out there.

Rob Bates

Public & Private Cloud Senior Engineer in Information Technology at Creditsafe (1001-5000 employees)

Vetted Review

4 years of experience

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Arcserve is a one of the best backup solution.

Rating: 8 out of 10

Incentivized

August 28, 2017

Use Cases and Deployment Scope

We use Aarcserve to backup more than 10 servers with a customized D2D2T three weeks scheduled job. Our single tape drive was so small, but Arcserve has enough options to customize it to fit our needs.

Pros

Easy to use.
Simple configuration.
Easy to customize using script.

Cons

Support line just send a link so I have to research by my own.
Requires you to buy a license for every agent add on.
VMWare compatibility.

Likelihood to Recommend

Easy to create a backup job and restore once configured correctly but it does not run smoothly if the data storage is not correctly allocated.

Hiroki Nakazato

IT SYSTEMS ANALYST SR. in Information Technology at Makita USA (501-1000 employees)

Vetted Review

18 years of experience

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Trusted Arcserve UDP Backup

Rating: 10 out of 10

June 27, 2017

Use Cases and Deployment Scope

We initially used a backup-to-tape solution utilizing a 2 tape drive 66 slot robotic library, backing up 1.4 TB of Windows and Linux files nightly. Our backup window exceeded 20 hours and had encroached our production window. Performance was being impacted. We purchased 2 Arcserve UDP 7300v appliances; one on premises, the other geographically located approximately 230 miles away. Arcserve now protects 10.2 TB, which dedupes down to approximately 2.6 TB. Our backup window has dropped from +20 hours to 45 minutes or less. All data is kept on the premises and replicated to the second unit that is offsite, providing redundancy. The 2nd Arcserve UDP appliance, which backs up servers at the offsite, replicates its data back to our home site. Arcserve UDP also provides data archive-to-tape (annual and quarterly) and local data file backup. Arcserve UDP excels in providing both. File restores are painless and flawless.

Pros

Backs up Windows and Linux virtual and physical servers quickly. After the initial full backup, data is deduped and compressed. This dramatically reduced the backup window. Restores are easily accomplished, using intuitive web interfaces.
The data is easily replicated between units. Scheduled to occur in the middle of the night, network bandwidth is not dramatically impacted. Truly, a set it and forget it operation.
Using the appropriate UDP, administrators can actually "spin up" a virtual machine from the latest backup, allowing disaster recovery on your critical servers while repairing failures in the background.
Copy-to-Tape function is available. This satisfies annual and quarterly data retention requirements.

Cons

Linux backup status reports are not as granular as the Windows status reports. Linux email reporting does not include missed backup jobs, backup, or replication failures or success.

Likelihood to Recommend

Restorations are easy and painless. These Arcserve appliances have exceeded my expectations. Our daily “bread-and-butter” operations revolve around web servers and databases. I feel more confident than ever that file/database recovery operations will continue to be successful. These appliances live up to their claims.

Jerry Shakal

Senior Systems Administrator in Information Technology at New Mexico Department of Agriculture (201-500 employees)

Vetted Review

4 years of experience

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Arcserve UDP Enterprise capabilities for Smaller teams

Rating: 10 out of 10

June 26, 2017

Use Cases and Deployment Scope

Arcserve UDP is deployed on all of our data centers and branch offices; we use it for central and remote sites backup, and for replication and disaster recovery. Additionally, we use the UDP for automatic DR testing and protection of all of our VMs, physical machines, applications, and databases.

Pros

Backup of Virtual and Physical Machines
Replication
Instant Virtual Machines
Copy to Tape
Automatic testing of Disaster Recovery environments
Virtual standby automatic restore of VM's and Physical machines
Backup using hardware snapshots
Backup of Exchange 365

Cons

File System Archive is limited without stubbing
Virtual Standby is limited to Windows only

Likelihood to Recommend

Arcserve UDP is fully suited for small to large size environments that need complete data protection solutions with the ability to run the fastest backups, replications, instant VM and DR.

Verified User

C-Level Executive in Corporate (201-500 employees)

Vetted Review

Reseller

22 years of experience

Arcserve is a solid product.

Rating: 8 out of 10

Incentivized

April 19, 2017

Use Cases and Deployment Scope

Arcserve was the solution we chose to backup and restore our company's critical data. It was used across the entire organization.

Pros

Arcserve allowed us to manage the data in all our of our locations with ease.
Very stable product. No crashes, no rebuilds, reinstalls, etc.

Cons

The online community/knowledge base is lacking
The learning curve is a bit high.

Likelihood to Recommend

It is well suited for an all-in-one backup solution. Also works well with Exchange.

Verified User

Manager in Information Technology (51-200 employees)

Vetted Review

2 years of experience

Arcserve Backup RHA and UDP Are Great Products

Rating: 10 out of 10

Incentivized

October 23, 2025

Use Cases and Deployment Scope

We use two products of Arcservce Backup: Arcservce RHA and Arcserve Backup UDP. Arcserve Backup RHA is to real-time replication backup, Arcserve Backup UDP is periodic file or object backup. We use Arcserve Backup RHA for our databases VMs replication in case of hardware/Power/Facility failures so that we have most recent data. We use Arcserve Backup UDP for VMs, files, and any other objects that need periodic backup or anything needs recovery point other than the most recent. So far they work well and meet our requirement.

Pros

rea-time data replication
VMs, files and objects backup
Recovery point of data restoration
Partition level backup

Cons

We use Arcserve Backup RHA for database replication, but once we switch over, database SQL server level replication stopped working.

Likelihood to Recommend

1. Arcserve Backup RHA. This is good for real-time data replication so that you have the latest data mirror in case of any failures that need to switch over.
2. Arcserve Backup UDP. This can back up all the VMs, files and objects that need to be done periodically. It provides recovery point restoration and data increment difference between backups.
3. Specific partition backup. This is a useful feature option for backup setup.

Verified User

Technician in Information Technology (201-500 employees)

Vetted Review

9 years of experience

Arcserve Backup is back

Rating: 8 out of 10

Incentivized

October 21, 2025

Use Cases and Deployment Scope

We use Arcserve Cloud Direct as our secondary offsite cloud backup solution.We use Arcserve Backup UDP for our primary image based backup and data protection solution. By using this solution, there are many advantages as well as some low points, to say so. Some of our company managed services are based upon clients running Arcserve Backup.

Pros

It offers excellent features like dedupe, high availability, DR, and BMR.
Arcserve Backup has many offerings to fit many business sizes and needs.
Arcserve Backup sales and technical support is good to work with.
Very nice reseller program and benefits.

Cons

They don't always explain that for Arcserve Backup to work well, and it requires specific system requirements and extensive internet bandwidth.
To utilize Arcserve Backup and all its features may require a layout of dedicated equipment or additional infrastructure.
Depending on the add-ons, Arcserve Backup can be costly.

Likelihood to Recommend

Arcserve Backup has had a positive impact on ROI, as a reseller we are able to build in a healthy profit margin by reselling the product and services. Some of our company managed services are based upon clients running Arcserve Backup. Data recovery and system recovery times have reduced over product upgrades and enhancements, causing much less downtime.

Sorin Pascu

Sys Admin in Information Technology at ICHP (501-1000 employees)

Vetted Review

19 years of experience