Arcserve Cloud Services Reviews & Insights

Score5.5 out of 10

12 Reviews and Ratings

Community insights

TrustRadius Insights for Arcserve Cloud Services are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy and straightforward backup and restoring process: Several users have found the file and folder backup and restoring process to be easy and straightforward. They appreciate the convenience of being able to restore files and folders with versioning, which allows them to retrieve previous versions of their data if needed.

Excellent tools for spinning up virtual machines from bare metal backups: Many reviewers highly value the tools provided by StorageCraft for spinning up virtual machines from bare metal backups. This feature is considered excellent as it enables quick and efficient recovery in case of system failures.

Automated handling of retention and consolidation of backups: The resilience and reliability of the software are praised by users, who note that it automatically handles retention and consolidation of backups. This automated process ensures consistent protection without requiring manual intervention.

Reviews

2 Reviews

Reliable and esay-to-manage backup solution

Rating: 9 out of 10

Incentivized

July 27, 2021

Use Cases and Deployment Scope

We use StorageCraft Cloud Backup both internally and to manage clients' backups. It certainly addresses the need for simplicity MSPs have when managing multiple sites and agents as it provides a single pane of glass view of all sites. Moreover, its simple structure of sites and policies makes management easier and reduces manual work significantly.

Pros

Resilient, reliable and automatic retention and consolidation
Scalable deployment by using sites and policies
Easy for level 1 engineers to understand and manage

Cons

Reporting is not white-labelled and its design has room for improvement
No automatic/scheduled virtual boot tests
Customization is very limited

Likelihood to Recommend

StorageCraft Cloud Backup is scalable and easy to deploy and manage the product. In my opinion, it's great for MSPs or for anyone managing multiple sites where keeping standards is a priority. Compared to using ShadowProtect and Image Manager, it requires a lot less manual work to maintain and keep running smoothly.

However options and customization are more restricted so I wouldn't recommend it for non-standard environments, or scenarios where each agent needs a different configuration.

Pablo Magliola

IT Operations Manager in Information Technology at Fisheye IT (11-50 employees)

Vetted Review

Reseller

1 year of experience

StorageCraft is the Best

Rating: 9 out of 10

Incentivized

June 29, 2019

Use Cases and Deployment Scope

StorageCraft is being resold to my customers. I sell it and manage it. StorageCraft provides tools that not only back up my customers' servers, but also allow me to restore the customer in several different ways. A huge plus of this software is that it provides some of the best protection against Ransomware on the market.

Pros

Easy file and folder backup and restoring.
Easy file and folder restoring with versioning.
StorageCraft has great tools that allow you to spin up virtual machines from bare metal backups.

Cons

After buying Gilware, the file and folder backup side of their operation needs to be updated. It's lacking features and hasn't been touched really since the buyout. Also, it does fit into the main Dashboard very well. It's just an iframe that opens another website. It's very clunky.
The file and folder software also needs a re-work. It also hasn't been changed much from the Gilware software. Although it works great, it lacks options, and doesn't provide a lot of info.
I really can't think of anything else I dislike about the software or the service. Everything just works for the most part.

Likelihood to Recommend

StorageCraft is the best, in my opinion, when it comes to back up servers with bare metal images. The image manager for sending those files to the cloud is also great. I would have to say the file and folder option,(formally gilware) still needs work. It's just not as reliable or easy to use.

Kevin Youngblood

Business Owner at Computers Plus Of Union (1-10 employees)

Vetted Review

Reseller

4 years of experience

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