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Ardexus CRM

Score8.1 out of 10

5 Reviews and Ratings

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What is Ardexus CRM?

Ardexus Customer Relationship Management (CRM) is built as a marketing, sales, service, and mobile CRM solution.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Ardexus CRM has to offer, as determined by TrustRadius' reviewers.
Based on 5 ratings of Ardexus CRM's features
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Top Performing Features

  • Customer data management / contact management

    The software acts as a single source for all customer data and enables users to access that data efficiently.

    Category average: 8.6

  • Integration with email client (e.g., Outlook or Gmail)

    Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

    Category average: 7.8

  • Interaction tracking

    Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

    Category average: 8

Areas for Improvement

  • Territory management

    Users can defines salesperson territories based on customer or market characteristics.

    Category average: 7.2

  • Opportunity management

    Users can track deals and create quotes.

    Category average: 8.1

  • Channel / partner relationship management

    The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

    Category average: 7.9

Reviews

What users are saying about Ardexus CRM.
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Efficient CRM Integratable with Lotus Notes

Incentivized
Verified User
Professional in Information Technology (201-500 employees employees)

Use Cases and Deployment Scope

Our Scope of Usage is like any Company that needs a CRM. Sales are driven by efficient CRM management. We are a financial organization, which means we have to store essential sensitive info on customers with us. So it has to be safe and organized. This is where Ardexus CRM comes into the picture. It is cost-efficient too.

Pros

  • Integrates well with Lotus Notes
  • Integrates well with Outlook
  • Is IBM-based

Cons

  • UI is very basic
  • NO themes options in web mode
  • NO Call option online

Return on Investment

  • Increased per person productivity
  • Saves time when compared to doing it manually
  • It makes data easily retrievable

Alternatives Considered

Oracle CRM On Demand

Other Software Used

Zoom, Amplify CRM, Atollon Lagoon CRM, Aurea CRM

Usability