Arkadin Anywhere

Arkadin Anywhere is a digital collaboration and customer experience (CX) solution provided by Arkadin, a NTT Limited company. According to the vendor, this solution is designed to empower organizations of all sizes, including small, medium, and large enterprises. It aims to enable remote work, enhance employee experience (EX), and optimize customer experience (CX) through effective and secure communication and collaboration. This product is targeted at various professions and industries, such as Information Technology, Customer Service and Support, Sales and Marketing, Human Resources, and Financial Services.

Key Features

According to the vendor, the key features of Arkadin Anywhere are as follows:

Hybrid Workplace Collaboration: According to the vendor, this feature enables remote work and collaboration by providing employees with the ability to work effectively and securely from anywhere. It facilitates real-time communication and collaboration through various channels, including voice, video, chat, and web conferencing. Additionally, it fosters teamwork and productivity by offering features such as screen sharing, file sharing, and virtual meeting rooms.

Digital Customer Experience (CX): According to the vendor, this feature aims to optimize customer experience by delivering value at every touchpoint through personalized and hyperautomated experiences. It enables an omnichannel experience for customers, allowing them to interact with agents through their preferred communication channels, such as voice, web chat, email, and digital channels. Moreover, it improves customer engagement and satisfaction by providing efficient and effective customer support and service. It also enhances customer interactions through features like call routing, call recording, and customer feedback management.

Employee Experience (EX): According to the vendor, this feature focuses on transforming employee experience by empowering employees to work effectively and securely at any time and from anywhere. It streamlines operational efficiencies and accelerates digital workplace transformation through managed services tailored to meet unique business needs. Furthermore, it enhances user experience by integrating remote workers and enabling seamless collaboration across distributed teams. It also aims to increase operational efficiencies by managing change, delivering strategic projects, and ensuring high availability and performance.

Collaboration Tools and Services: According to the vendor, Arkadin Anywhere offers a comprehensive suite of collaboration tools and services, including unified communications as a service (UCaaS), video conferencing, web conferencing, and team collaboration platforms. It provides lifecycle support across collaboration and communication workloads, from offloading tasks to full estate management. The vendor claims that it delivers enhanced user experiences by integrating remote workers and accelerating teamwork. Additionally, it ensures high-quality governance through SLA-driven resolution, leading delivery processes, and information security management.

Operator Connect by NTT: According to the vendor, this feature enables user numbers and call plans in Microsoft Teams with carrier-grade telephony and support services. It provides seamless integration between Microsoft Teams and telephony services, allowing users to make and receive calls within the Teams environment. The vendor states that it offers carrier-grade telephony services with reliable call quality and robust support. Moreover, it simplifies telephony management and reduces costs by leveraging existing Microsoft Teams licenses.