TrustRadius Insights for Articulate 360 are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Articulate 360 has gained popularity as a reliable alternative to the Adobe suite, reducing users' reliance on multiple software tools. Customers have found value in its comprehensive suite, utilizing various tools like Studio, Replay, Storyline, Rise, Peek, and Preso for e-learning development. The software has been widely adopted across different sectors ranging from K-12 education school districts to large customer service organizations. It is used for a multitude of purposes such as ongoing training, onboarding and development of internal corporate employees, and creating SCORM learning modules on compliance, leadership training, product knowledge, and soft skills.
Instructional designers recommend Articulate 360 for its speed and ease of use, particularly with tools like Rise and Review. The ability to efficiently gather feedback within courses is also a standout feature that allows learners to make comments directly within the course and track them at the slide and layer level. Additionally, the software's integration capabilities make it easy to package webinars into on-demand formats and implement components onto websites. Users appreciate Articulate 360's mobile device support, collaboration through Review, and the extensive Content Library available for creating well-designed e-learning solutions. While occasional crashes have been reported by some users attributed to compatibility and memory issues with their computers, overall, Articulate 360 streamlines the e-learning development process and makes client reviews efficient.
We use Articulate 360 for internal and external course creation. It offers quick course creation with easy navigation for learners and problem-free programming, allowing for easy reporting within our LMS. We create everything from processes to product overviews to health and wellness courses.
Pros
Speedy course creation
AI allows for quick adaption of blocks
AI image creation
While the design is limiting, I like that it provides some constraints to keep me creating and not stuck designing
Storyline is fantastic once you get to know it
Cons
Mighty installation options would be great, so I don't have to pay for another subscription
Easier options to move blocks, or items within a block (accordion, tabs, lists, etc.)
Dynamic updating to our LMS, rather than needing to republish each time
Likelihood to Recommend
I've found Articulate 360 to fit 90% of my needs. Sometimes, I may need to create a video, which is not an Articulate 360 function.
So we use Articulate to build courses for our audience.
Pros
So Articulate does very well with usability, so it's a very easy product to use. I've had to onboard an employee who was able to learn the program within a month, I think was amazing, and they were able to create the first course within five months of working at the company. So if that's not a testament to how easy it is to use, I don't know what is.
Cons
So as with any program, computer program, there's bugs to the program. So there's always room for improvement for getting out the glitches and the bugs in the program. But I love that Articulate has an online forum where you can discuss those bugs and usually there's always somebody who contacts you and says that their team is working on it. So they do a really good job of improving where they can.
Likelihood to Recommend
I think Articulate is well suited for any online learning environment, whether it be asynchronous or hybrid learning environment. I think it is the standard for the industry and I think if you're not using Articulate you're something wrong.
My org is a large restaurant chain owned by a major brand. We use Articulate 360 to make training for hourly team members, managers, above restaurant leaders, corporate individual contributors and corporate leadership. We generally use Rise and Review, but I also use Storyline. It’s honestly the difficulty that keeps us from using Storyline - Rise is SO easy!
Pros
Quick Module Creation
Intuitive programs (Rise)
Widely used
Cons
Easy Customization
Vertical video options for new trainees
Likelihood to Recommend
Articulate 360 is well suited in every situation using eLearning, which is clearly the most common way to create training. With an org like ours, the only way to control training is to have it provided digitally and not with shoulder-to-shoulder practice and training. It’s really only not suited for on-the-job training.
We use it for learning and development for a mid sized fast casual restaurant and for corporate training. We focus on training restaurant staff such as servers and cooks as well as compliance training for corporate employees. Previously used in conjunction with storyline but have switched to just using Articulate 360 exclusively.
Pros
Ease of use
Clean design
Robust options
Cons
Better image compression
Vertical videos
More block around gamification
Scrolling or animated background images
Likelihood to Recommend
It is ideal for what we use it for in giving quick and concise training around a certain subject. However, it’s limited when it comes to making more extensive training with branching learning paths or scenarios. Incorporating some more interactive elements would be great for engagement. Other layout options as well so it’s not always a vertical website would be interesting as well.
We use Articulate 360 daily to develop engaging learning solutions that meet regulatory, performance and educational needs. Rise 360 is also used in some cases to develop toolkits and resources for teammates and leaders across our enterprise.
Pros
Ease of use
Interactivity
Collaboration
Cons
Accessibility in drag and drop/matching functionality
Ability to grade/require correct answer for knowledge checks in Rise
Better stock images (diversity and US relevance)
Likelihood to Recommend
Articulate 360 is ideal for the majority of learning solutions including interactive learning, gamification, scenario based learning, etc. The biggest gap is video development, requiring the use of other tools to integrate video. Everything else, it's wonderful.
We create these rapid E-learning courses and the courses deal with having our project managers internally do their job better, more efficiently. We have a lot of embedded videos in the Rise courses that we create and we're always interested in learning all the new tricks and tips and how to make Rise more engaging. Previously we used to use only Storyline, but now we use Rise specifically because quicker.
Pros
It just seems to be very intuitive for instructional designers, especially nowadays from what I'm seeing with the new AI. But it's very intuitive. It's better than any other tool authoring tool that I've tried. I think it's just really outstanding in the industry and that's evidenced by every year. Demo Fest, like 95% of the best examples are all done in Articulate products.
Cons
I'd love to have Rise have a little more engaging interactivity blocks available. It'd be nice to have more of those just ready to choose from with them rather than us having to create them. Yeah, that's always the challenge with Rise is just making the course more engaging to the learner and more, whereas Storyline does that easily, but with Rise it takes a little more thinking on our end.
Likelihood to Recommend
For the way that we use it, we embed a lot of SME videos. We call them "talking head videos," but they're really interviewing the experts and having that as something, leveraging those so people can learn, as we say, tips from the pros. So I mean it does that pretty seamlessly. I think the only thing that's a little more time and effort on our part is adding the closed captions. That takes a little more going in and out of Storyline to create a VTT file. I mean, it's like we had to create a reference guide on how to do it because, because it was so complex for having to add closed captions to our embedded video. So if there's a way to make that a little easier, that'd be great. I know everybody would be happy.
We create custom content for our clients and learning how to use UKG. So we use specifically Storyline to create click-along interactive for both managers and employees to learn how to use the system. So I guess in short technical training.
Pros
Rise is just easy for us to manipulate, slide by slide. We do voiceover and try to get our accessibility to a relative good point. I would say it helps me manage high volume of content and a high volume of content changes easily.
It's also really just easy to learn and easy to use through the community. So just staying on top of the new releases and stuff.
Cons
The most hiccups that I've recently experienced are honestly involved with AI and just my trying to learn AI and figure out how we can maximize that for our business case. The AI voiceover is what I'm specifically curious about and trying to learn more. So in regards to the AI, there's still some shuffling needs to be done. SSML that needs to be added for it to read correctly. There is a very large amount of voices and dialects, which I think is beneficial. It was also a little overwhelming in trying to play around with it and find that right part. So just continuing to look through the community and find the guidance that I need to essentially make the audio, make the voiceover work better and read the words correctly. For example, one of my most popular courses that I sell is Record Your Time and it kept reading, it records your time, and I could not figure out how to make those words. We've submitted a ticket, you guys have been very helpful, but we can't really figure out how to make those little nuances work with the complex English language.
Likelihood to Recommend
I've seen this product used as a learning development professional. I have seen it used across other trainings that I've taken outside of my role. So I think that it fits really well. Somebody who's not necessarily a learning development professional can quickly learn how to use it. I am personally self-taught, did not know anything about e-Learnings was completely on PowerPoint and because the user interface was incredibly easy to learn, the community was out there. I trained myself. Rise is I think the most phenomenal thing. So organizations would be able to very quickly take somebody unfamiliar with learning and development and build a high quality course that looks very professional, very customized through style guides and things that are already built in that you can really plug and play it from any level, from a beginner to somebody that is much more skilled.
I've used Articulate 360 recently for one of our new programs about recruiting and interviewing. When we first started this program, we wanted it to be like an escape room where it navigates through one of our model homes. We went out to a few outside vendors, and to have them do the project would have cost tens of thousands of dollars. To create this environment where we can move around in the room and navigate through learning content and then go to the next room after a knowledge check had been successfully completed. I said, hmm, Articulate 360 had just recently come out and I thought "I'm going to try it and see if I can learn it and do this project internally." I taught myself using Articulates great help resources and support as well as YouTube videos and was able to create fully immersive training modules, and program. The program takes about four hours to complete. We were able to use our Matterport images so they can actually turn around and look around as if they were in the model home rooms, whether it be the kitchen, living or media room, they then click on different items to actually launch various training resources, then conclude with knowledge which serves as the key/gateway to the next learning module. Creating this internally using Articulate 360 saved our company a lot from a budget perspective and added a new learning experience for our team members.
Pros
Articulate 360 provides the functionality to be able to do something different and next level. With Articulate 360, now you can engage your learners a more and give them a different learning experience and connects them more with our product and working environment. They now have the opportunity to search out "learning clues." For example, you can click on one of the triggers, and it'll launch different courses, it then provides imagery, so they know what the training is going to be as well as a description. You can also list the duration, so they know approximately how long it will take them to complete individual training items. It provides that next level of experience for our learners verses a standard PowerPoint or written document. We recently did a Learning and Development survey where we asked our team members how they learn best, the majority of responses was hands-on and visual, so the capabilities of Articulate 360 provides feel right in line with those learning modalities.
Cons
Perhaps additional help resources, forums, and webinars for creators and designers, specifically around variables and triggers. Getting them exactly right to do what you want it to do can be tricky. The software itself is great, no suggested improvements.
Likelihood to Recommend
Our leadership coaching and counseling, safety, construction and sales training programs would be scenarios where Articulate 360 could be used and beneficial. As a designer I probably would create smaller systems demos in a tool outside of Articulate 360.
