AssistBox

AssistBox is a video call center service provided by Assistbox Teknoloji Ltd. Şti. that aims to offer customers a personalized and reliable experience. This solution allows companies of different sizes and industries to provide remote assistance and support through video calls, potentially improving customer satisfaction and establishing brand trust.

Key Features

Fast-Track: AssistBox can be used immediately without the need for integration, allowing users to start using the video service right away.

GDPR Compliance: AssistBox infrastructure fully complies with GDPR legislation to ensure the security and privacy of customer data.

Mobile Device Control: Participants can remotely control their mobile devices during video calls, simplifying the process for both parties.

Compatibility with All Devices and Browsers: AssistBox is accessible from any device and WebRTC compatible browser, ensuring seamless service delivery.

Co-browsing: Agents can take over participants' screens and assist them with any issues by managing their devices.

Advanced Integration Options: AssistBox easily integrates with various applications such as call center, demand management, and CRM, enabling end-to-end processes.

White Label Usage: Users can customize the AssistBox platform according to their brand identity, providing a seamless brand experience for customers.

Component Based Usage: AssistBox offers its competencies as components, allowing users to tailor their processes to their specific needs.

Infrastructure Quality: AssistBox provides a robust and scalable infrastructure for trouble-free video calls.

Continuous Recording: AssistBox records sessions continuously, ensuring that no data is lost even in the event of power or internet connection loss.