Atera Reviews & Insights

Score8.7 out of 10

195 Reviews and Ratings

Community insights

TrustRadius Insights for Atera are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Deployment: Users have consistently mentioned the straightforward process of installing the agent software on endpoints and connecting them to the central dashboard, saving time and effort during setup. The streamlined deployment workflow has been a key factor in user satisfaction.

User-Friendly Endpoint Management: Reviewers find it easy to provide necessary support to end users through the platform, which enhances their overall experience with Atera. The intuitive interface simplifies troubleshooting tasks, resulting in more efficient IT support processes for businesses.

Valuable Remote Monitoring Features: Customers appreciate the remote monitoring and management capabilities for tasks like endpoint monitoring, patch deployment, and event alerting. These features enable proactive actions to prevent system downtime, improving operational efficiency significantly. Real-time alerts and monitoring contribute to a more secure IT environment for users.

Reviews

121 Reviews

Atera - The RMM tool for the Present and Future

Rating: 9 out of 10

Incentivized

July 15, 2025

Use Cases and Deployment Scope

Atera is an RMM tool that is used for remote monitoring and management. In our organization, we use Atera for monitoring and management both purposes. We use Atera to monitor our complete infrastructure from Servers, end-user devices, appliances, network devices and all other SNMP devices. The real time monitoring help us to track the devices that are going unplanned offline and we can take action on that basis. Apart from these status, we can monitor the other utilization of servers such as CPU, memory, and hard disk and can take action accordingly. In the management part, Atera is doing well as we can see and manage all other components. We can see device IP address, last login, last logged in user, last reboot time, last seen and other things and can take action accordingly. We are also managing our patch management from Atera. Atera is capable enough to handle the patches for Windows, Linux and Mac OS devices. We can also patch the third party applications from Atera and we are going to in our organization.

Pros

Atera is doing good in the monitoring part as it is monitoring our complete infrastructure from the network to servers and also the end user devices.
Atera is good in the patching part as it is patching our Windows and Linux servers, end-user Windows systems, and third-party applications.
Atera is good in the automation process, and we can plan the execution of any task and schedule it. We have a lot of options here from CMD to PowerShell.
The Inventory part is also good, as we can see and download the Software and Hardware inventory from Atera. It will provide the details of all hardware and software, from OS details to applications.

Cons

Atera is good at a lot of things, but there are chances for improvement. In the patching part, it has a lot of issues with the 3rd party application patching as it uses Chocolatey for Windows applications and sometimes it fails to update a lot of application.
We can transfer files from our admin portal to any device at one time, but we cannot transfer files to multiple devices at once.
We cannot install any exe/application from our side. We can only install the applications on end devices that are available in the Atera inventory.
They have hardware and software inventory, but are not good at the asset management field.

Likelihood to Recommend

Atera is doing well in the monitoring part as it is informing the real time ping of running devices and if any device goes down, it is informing us on the real time.
It is helping us to monitor the last reboot status, current logged in users, time zone, IP addresses and other things so that we can track our end devices status.
In the patching part Atera is pathing our all devices with the notification stating user to restart device at their convenient time. It is also patching our third party applications.
It is good in installing and uninstalling of the third party application but limited to availability in the Atera inventory.
Atera is not good in some parts such as in the patching part of applications, sometime it fails to update all 3rd party applications that were not installed via Atera.
It is not good if you have to transfer a file to multiple systems at the same time.

Verified User

Engineer in Information Technology (1001-5000 employees)

Vetted Review

4 years of experience

Atera - The Master of all RMM tools

Rating: 9 out of 10

Incentivized

June 25, 2025

Use Cases and Deployment Scope

Atera is a very useful tool for my organization.
We use it for monitoring and managing the IT infrastructure. We use it for monitoring our servers, end-user devices, and network devices for CPU, Memory, Temperature, and Hard disk utilization. It also provides the information of current logged in users.
Apart from these monitoring things, we can see the complete information of any device such as CPU, memory and hard disk types, last reboot info, company name and the complete device information.
Apart from these, we use it for patching of Windows servers, user systems and third party applications. We use it for third party application installation, removal and update. It is very useful in patching as we can schedule the patching for different customers and set the patch timing and also a notification message to reboot the system. We can provide the user a time frame window in which they can restart the system and after that it will be restarted automatically to install the patches.
It is very helpful in reports as well, because with Atera, we can download different types of reports such as Software and Hardware report. It helps to manage the software inventory as well.

Pros

Atera is very helpful in monitoring the servers and end-user devices for high CPU, memory, hard disk uses, and temperature monitoring.
Atera is good at installing third-party applications and also helps to remove it from the end systems.
Atera is perfect for patching as you can select the patches as per your need and reject those that are not required for you or going to disturb any of your internal applications.
Atera is good for managing software inventory as it provides you with the complete software list that is used in your infrastructure.

Cons

Atera is well-designed but still has some issues. In the patching part, the devices having low disk space in the C drive, will not download and install the patches. It should give room to clean the space and then patch the system.
It has a limited number of third-party applications that can be installed through it.
In some cases, Atera failed to update or remove those applications that were not installed through Atera itself. Only 10% we can say.

Likelihood to Recommend

Well Suites scenarios:
1. Atera is good on patching process as it gives you the room to manage the patches as per your requirements. It provides you to select the customer or folders or a single device. You can test the patches before deployment in test systems. Then add or remove a particular KB article as per your requirements and then proceed with the patching.
2. In the reboot process, we have configuration policies where we can set the notification message and reboot setting.
3. Monitoring of Atera is good as it gives real time monitoring alerts.

Less appropriate or improvement points:
1. Need to add more 3rd party applications in the software installation part.
2. Patching report should be more accurate.

Verified User

Engineer in Information Technology (1001-5000 employees)

Vetted Review

4 years of experience

Atera review

Rating: 10 out of 10

Incentivized

June 24, 2025

Use Cases and Deployment Scope

We use Atera for remote monitoring as also for remote access to devices. We use the remote monitoring to monitor server and workstation disk storage status, RAM and CPU utilization and also to send email alerts is a server or integral workstation goes offline. Remote access through Splashtop allows us to get access to client computers and servers with ease.

Pros

Uptime monitoring of servers and workstations
Logs of RAM and CPU utilization
Ticket tracking

Cons

The ability to edit notes.
Improve performance when multiple Atera tabs are open.
The ability to search for keywords from notes within tickets.

Likelihood to Recommend

Atera has worked great for us as an MSP. We are able to manage all of our clients workstations and servers with ease. The ticket tracking is extremely helpful to ensure that we accomplish all of the requests and goals submitted by our clients. The ability to run hardware inventory and also software inventory reports for individual clients saves a lot of time as well.

Verified User

General Manager in Information Technology (1-10 employees)

Vetted Review

4 years of experience

Ateras utility for MSPs

Rating: 8 out of 10

Incentivized

June 24, 2025

Use Cases and Deployment Scope

Our msp uses Atera to track and resolve support cases for 3rd party contract clients that are having computer, email, network, and website issues. We track and note all cases and use Ateras time feature to invoice customers on an hourly basis. We also utilize their product and expense utility to track hardware and software we use for each of our tickets.

Pros

the product and expense utility keeps great track of hardware and software used during tickets and is easy to adjust pricing in case someone needs to quote or invoice something.
the ai feature has helped a ton when coming up with commands to solve some of our cases including changing passwords and forcing updates in case the computer is not allowing us to do it on the front end.
the management tools are extremely useful in tracking what clients have what equipment and can easily run reports on clients who have outdated hardware or are missing critical updates.

Cons

the ui changes recently have been a bit jarring. I feel the product and expense category can be moved out of a submenu and onto the main page of a ticket. This will assist in not forgetting to add products to tickets
make scheduling a ticket a bit easier, I don't think using ai to generate a scheduled ticket is particularly useful when I know what the ticket should be. Make the manual ticket scheduling the default.
Allow me to move the subcategories when searching tickets so I can see the full name of the ticket. I cannot move the small ai generation category in order to see the full ticket names when searching

Likelihood to Recommend

Atera’s pricing model is based on per technician rather than per endpoint, making it cost-effective for smaller teams managing a large number of devices. 3-person MSP supporting 250 endpoints across several small businesses can monitor and manage all clients affordably.
Built-in Splashtop integration provides efficient remote access without needing separate licensing. A company with 50 remote employees requires secure remote access, system monitoring, and support ticketing from IT.

martin chicoine

helpdesk technician in Professional Services at Premier computer solutions (1-10 employees)

Vetted Review

1 year of experience

Atera - a powerful and versatile IT tool

Rating: 10 out of 10

Incentivized

June 20, 2025

Use Cases and Deployment Scope

We use it to assist with remote desktop management for support, as well as do patch management for a mixed/hybrid environment. We lightly use the ticketing features, but also utilize the AI scripting to help manage endpoints effectively. We use it mostly for internal usage for out business, but we do have a couple other clients that tie into this tool along with some integrations with some other third party providers.

Pros

Patch Management
AI Scripting
Easy deployment
Mac and Windows support
quick email and chat support

Cons

sometimes the mac agent causing some high cpu
volume app deployment for iOS devices
deeper Mac OS management options, similar to an MDM

Likelihood to Recommend

The single dashboard is a great launchpad to many other array of tools for many troubleshooting scenarios. I like how reliable the remote desktop features are, and how I can integrate other solutions if I'd like. Within moments I can be scripting, remote accessing different endpoints in different locations with ease.

Isaac Groenendyk

Technology Coordinator in Information Technology at LADSE (201-500 employees)

Vetted Review

5 years of experience

Decent product for the price.

Rating: 6 out of 10

Incentivized

June 18, 2025

Use Cases and Deployment Scope

Remote monitoring and intervention.

Pros

Monitor system status.
Run updates on endpoints.
Run custom scripts

Cons

Ticketing system is terrible, in my opinion.
Organizational layout feels nonsensical to me.
Splashtop remote is unreliable, I have to use another software package.

Likelihood to Recommend

A large number of agents would not use this product. Great for a small agent team if internal IT or a small MSP. If you need a well-organized ticket system, do not use it.

Randy Bell

Managed IT Services / Owner in Information Technology at Done Right Computer Services (1-10 employees)

Vetted Review

8 years of experience

A remote monitoring and management tool

Rating: 7 out of 10

March 13, 2025

Use Cases and Deployment Scope

We have used Atera, the remote monitoring and management tool to easily troubleshoot problems that arise to our customers. It helps with any hardware or network issues that we can then reproduce and fix using Atera without the need to talk to the customer on the phone and instruct them on which steps to take.

Pros

A lot of quality updates to the software
Remote connections and monitoring
Support for various platforms

Cons

Support for mobile and tablets could be better
Integration with third party software
Pricing could be less steep

Likelihood to Recommend

Atera is well suited for business whose clients are more frequent to need assistance. With Atera, the need for phone calls is abolished. If a business is smaller and the number of customers is limited, Atera might be an overkill. In that case, I think the steep pricing just isn't worth it.

Verified User

Engineer in Engineering (201-500 employees)

Vetted Review

2 years of experience

Great value and good feature set

Rating: 8 out of 10

Incentivized

February 20, 2025

Use Cases and Deployment Scope

We use Atera to remotely manage several hundred endpoints. We use it for patch management, unattended remote access, remote viewing of logs and hardware, etc. We also use it for automation and scripting as a supplement to group policies and other remote deployment options. It also functions as an ad hoc inventory system for our laptops, workstations, and other managed devices.

Pros

Unattended remote access
Patch management
Network discovery
Automation and scripting

Cons

Deployment of custom MSI packages
Patch management
User interface

Likelihood to Recommend

Atera has worked great for our small IT department at a high school. We primarily use it for patch management (which is a bit iffy) and remote access (no issues there). The pricing is absolutely great because it's per technician and not per device, which is fantastic for a school with a relatively small budget.

Kevin Wangler

Director of Information Technology in Information Technology at Trinity High School (201-500 employees)

Vetted Review

5 years of experience

You won’t be disappointed

Rating: 10 out of 10

Incentivized

February 18, 2025

Use Cases and Deployment Scope

I manage a 100+ restaurant franchisee as a department of 1. Without Atera I couldn not do my job. I utilize all aspects of the service from helpdesk ticketing to end point monitoring. It was the best cost effective option since you pay per seat and not by end point. As a bonus it’s always nice as a IT guy, to be able to cover just about all aspects of my position from my phone, update tickets to remote access to my customers end points. Auto patching and script utilization is awesome as well!

Pros

Auto ticketing system
Endpoint management and updates
Automated ticketing response emails and follow ups are key for my businesses

Cons

Option to pay as you go once established would be nice to add a seat for a few months vs a year in advance.

Likelihood to Recommend

Smaller IT shops can take advantage of their wide service options. I can see larger orgs not wanting to eat the cost for multi license but not many better options for my situation.

Verified User

Manager in Information Technology (1001-5000 employees)

Vetted Review

3 years of experience

Atera one stop for your IT business needs.

Rating: 9 out of 10

January 16, 2025

Use Cases and Deployment Scope

Atera is the one-stop IT business management application solution for any IT business management. It comes with a bundle of applications that fulfill all your IT needs, like remote management, remote access, it service, help desk management, and security patch installation. You can use Atera to use those services wisely. In my previous organization, we used the Atera suite. It's helping us to meet all our IT business needs.

Pros

Remote management.
Patching
ITSM

Cons

Customer services.
More add-on features.
Overall service.

Likelihood to Recommend

We used Atera remote and patch management applications widely in all of our branches. Take remote access to our server from this application. It is an easy, secure, and convenient way to access any server remotely. Also, its patching tool helps us patch all types of MS and nonms patches widely on all our servers and data centers.

Verified User

Advisor in Information Technology (10,001+ employees)

Vetted Review

3 years of experience

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Atera - The RMM tool for the Present and Future

Rating: 9 out of 10

Incentivized

July 15, 2025

Use Cases and Deployment Scope

Pros

Atera is doing good in the monitoring part as it is monitoring our complete infrastructure from the network to servers and also the end user devices.
Atera is good in the patching part as it is patching our Windows and Linux servers, end-user Windows systems, and third-party applications.
Atera is good in the automation process, and we can plan the execution of any task and schedule it. We have a lot of options here from CMD to PowerShell.
The Inventory part is also good, as we can see and download the Software and Hardware inventory from Atera. It will provide the details of all hardware and software, from OS details to applications.

Cons

Atera is good at a lot of things, but there are chances for improvement. In the patching part, it has a lot of issues with the 3rd party application patching as it uses Chocolatey for Windows applications and sometimes it fails to update a lot of application.
We can transfer files from our admin portal to any device at one time, but we cannot transfer files to multiple devices at once.
We cannot install any exe/application from our side. We can only install the applications on end devices that are available in the Atera inventory.
They have hardware and software inventory, but are not good at the asset management field.

Likelihood to Recommend

Verified User

Engineer in Information Technology (1001-5000 employees)

Vetted Review

4 years of experience