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athenaClinicals

Score9.6 out of 10

20 Reviews and Ratings

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What is athenaClinicals?

Categories & Use Cases

Key Features

Learn about the best (and worst!) features athenaClinicals has to offer, as determined by TrustRadius' reviewers.
Based on 20 ratings of athenaClinicals's features
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Top Performing Features

  • Patient portal

    Patients can access important personal health information, such as medications, allergies and lab results, online through a secure website.

    Category average: 6.5

  • Fax integration

    This facilitates the sharing of information with other providers, and storing and distribution of documents.

    Category average: 6.4

  • E-prescribing

    Practitioners can write and send prescriptions electronically, as well as approve or deny renewal requests.

    Category average: 6.9

Areas for Improvement

  • Customization

    Users can tailor the software to best fit their practices or discipline, through features like custom fields, medical forms, chart templates, and/or macro buttons.

    Category average: 6.1

  • Financial Reporting

    Reports and dashboards allow users to understand the financial health of a practice.

    Category average: 6

  • Local mode / networking failsafe

    The software provides a way to ensure that network or connectivity issues are not a work-stopping event.

    Category average: 6.6

Reviews

What users are saying about athenaClinicals.
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Athena for Surgery Centers, not a good choice.

Incentivized
Dale BowmanView profile
Administrator, Nivano Ambulatory Surgery Center at Nivano Health (11-50 employees employees)

Pros

  • Athena is able to create a medication list from the patient's pharmacy purchase history. This aides in compiling a comprehensive list quickly, especially when the patients do not know what meds they are on. The downside to this module is that every time that you add a medication that is not on the list, it turns it into an order that the provider needs to sign. There are many times that you need to make an addition, that the provider does not want to sign as an order.
  • The patient history module is easy to configure to meet the needs of the organization.

Cons

  • There are many areas where Athena can improve. The support for surgery centers is non-existent. I was told that 2017 was going to be the year of the surgery center with opportunities to improve the system for that application. This never happened and the team that was supposed to assist me was disbanded.
  • The list of prior surgeries is cumbersome and difficult to use unless you happen to know the CPT code for the procedure. We end up choosing the closest procedure that we can find and making a note to clarify what we are listing.
  • The medication administration module is hard coded and cannot be changed. There are options that are absolutely ridiculous but we are told that they must stay that way. For example, an IV fluid rate is set at ml per minute rather than the standard of ml per hour. IV start sites are anything from the hand to rectal. When you give a medication it assumes that you are doing so based on a verbal order and requires that you document the verbal order. We give meds based on written orders almost all the time.

Return on Investment

  • The return on investment with Athena is hard for me to determine. Athena does our billing but we have to do careful follow up as they tend to balance bill the patient for anything that the initial insurance company does not pay without properly evaluating where the secondary bill should go.
  • We have had struggles getting Athena to properly bill some of our insurance companies and have had to resort to dropping paper claims to get the bills out.

Relatively easy to learn.

Incentivized
Tom PentzerView profile
Medical student at FDM Academy (201-500 employees employees)

Pros

  • athenaClinicals is a lightweight interface that is easy to navigate.
  • The problem list is easy to find, and adding documentation in the appropriate areas is intuitive.
  • The scheduling software included functions nicely for an office practice.

Cons

  • The problem list could use a sort by date function. Long-time patients tend to aggregate a massive problem list, most of which is comprised of old resolved issues.
  • The provider schedule view settings could use more filters. At times while in the clinic, I was unable to see patients assigned to my provider due to other scheduled visits.

Return on Investment

  • I can't speak of this, as I was not involved in any aspect of business objectives.

Other Software Used

Microsoft Office 2016

Great but pricey program

Incentivized
Jessica AdamsView profile
VP in Corporate at Coastal Medical and Psychiatric Services (11-50 employees employees)

Pros

  • Templates are widely available for most specialties. They are easy to use and modifiable.
  • Movement through the clinical exam is expedited with the interview and template. PFSH remains constant on the record.
  • Records sent to other providers contain concise and easy to read notes.

Cons

  • The cost is very high compared to other programs.
  • Some people find the program difficult to learn.
  • The billing software requires more work than is described when they are trying to sell you the program.
  • The sales staff that we dealt with had the vibe of car salesmen. At times very pushy and the room for negotiation grew at each interaction. The high cost first quoted is very negotiable but they "up charge" for many things.

Return on Investment

  • The initial cost quoted was accepted by our CEO who did not spend a great deal of time negotiating. It was very high.
  • The cost became prohibitive after a few months and we tried to renegotiate rates. There was a minimal discount given.
  • In our local area, most of the practices that were using Athena changed due to cost issues.
  • I started a new practice and called to discuss continuing AthenaClinicals. They started with a very high price and I was able to negotiate down almost 6 percent. Even with that discount, it was significantly higher than its competitors.

Other Software Used

NueMD, Practice Fusion, Allscripts Professional EHR

Nurse at Primary Care Practice

Incentivized
Verified User
Professional in Professional Services (201-500 employees employees)

Pros

  • Pulls in medical records from other facilities
  • Multitasking
  • Easy to find documents

Cons

  • Can be slow at times
  • Does not always pull in records from other facilities quickly
  • Quality measures sometimes hard to satisfy, must have exact documentation it is looking for

Return on Investment

  • Can effectively care for patients
  • Able to multitask
  • Easy for other locations to share same info

Goid system that is reliable

Incentivized
Verified User
Analyst in Information Technology (11-50 employees employees)

Pros

  • Billing
  • Meaningful use dashboard
  • Reports
  • Encounter plans and order set customized

Cons

  • Customer services and availability
  • Less clicks for charting one provider (had a ridiculous amount of click to complete a pre op visit)
  • Better dashboard

Return on Investment

  • Overall the hold bucket is easy to manage to reconcile billing
  • Office managers can do most of the billing with a third party vendor
  • Meaningful use and submission for PQRS is easy
  • Data abstraction is good for clinical quality measures

Alternatives Considered

Centricity EMR

Other Software Used

Epicor CMS

Usability