Confluence Review Insights

Score7.9 out of 10

2,307 Reviews and Ratings

Back to Reviews

Insights from Confluence Reviewers

Based on 47 verified reviews published in the last 18 months

What other products like Atlassian Confluence have you used or evaluated?

47 answered

In a review set of 47, users mentioned several alternative products they have used or evaluated in comparison to Atlassian Confluence. Microsoft SharePoint is the most frequently mentioned alternative, with 26% of reviewers (12 of 47) citing it. Atlassian Jira was mentioned by 13% of reviewers (6 of 47). Other alternatives mentioned include Miro and Trello, each cited by 9% of reviewers (4 of 47). Google Drive and Notion were each mentioned by 6% of the reviewers (3 of 47). Coda was mentioned by 4% of reviewers (2 of 47). These tools are often mentioned in the context of integrations or as part of a suite of tools used for similar purposes, such as project management, collaboration, and documentation.

Microsoft SharePoint

12 mentions

Microsoft SharePoint is frequently mentioned as an alternative or a tool used alongside Atlassian Confluence, with 26%…

Microsoft SharePoint is frequently mentioned as an alternative or a tool used alongside Atlassian Confluence, with 26% of reviewers (12 of 47) mentioning it. Reviewers often list it among other collaboration and documentation tools. It appears to be a common point of reference for users familiar with Confluence.

Atlassian Jira

6 mentions

Atlassian Jira is mentioned by 13% of reviewers (6 of 47). It is often cited in the context of project management and i…

Atlassian Jira is mentioned by 13% of reviewers (6 of 47). It is often cited in the context of project management and integration with other Atlassian products. Some reviewers mention it alongside other tools for collaboration and task tracking.

Miro

4 mentions

Miro is mentioned by 9% of reviewers (4 of 47) as an alternative or complementary tool to Confluence. It is often menti…

Miro is mentioned by 9% of reviewers (4 of 47) as an alternative or complementary tool to Confluence. It is often mentioned in the context of visual collaboration and integration with other tools like Jira and Slack. Reviewers seem to use it for diagramming and visual project management.

Trello

4 mentions

Trello is mentioned by 9% of reviewers (4 of 47) as another tool they have used or evaluated. It is often mentioned alo…

Trello is mentioned by 9% of reviewers (4 of 47) as another tool they have used or evaluated. It is often mentioned alongside other Atlassian products and project management tools. Reviewers seem to consider it as an option for task management and collaboration.

Google Drive

3 mentions

Google Drive is mentioned by 6% of reviewers (3 of 47). It is cited alongside other document management and collaborati…

Google Drive is mentioned by 6% of reviewers (3 of 47). It is cited alongside other document management and collaboration tools like Microsoft SharePoint. Reviewers seem to consider it as part of their overall ecosystem for file storage and sharing.

What positive or negative impact (i.e. Return on Investment or ROI) has Atlassian Confluence had on your overall business objectives?

47 answered

This report synthesizes 47 recent reviews to assess the return on investment (ROI) of Atlassian Confluence for business objectives. A substantial portion of reviewers, 40% (19 of 47), highlight time savings and efficiency gains as a primary benefit. These time savings often translate into increased productivity, mentioned by 13% (6 of 47) of reviewers, and streamlined workflows. Another key area of positive impact is improved documentation and knowledge management, cited by 28% (13 of 47) of reviewers, who appreciate Confluence's ability to centralize information and create a comprehensive knowledge base. Collaboration and teamwork also emerge as significant benefits, with 21% (10 of 47) of reviewers noting improved coordination and communication. However, a smaller segment of users, 11% (5 of 47), express concerns about search and usability issues, indicating that finding information can sometimes be challenging.

Time saving and efficiency

19 mentions

A significant number of reviewers, 40% (19 of 47), emphasize that Confluence saves time by centralizing documents and s…

A significant number of reviewers, 40% (19 of 47), emphasize that Confluence saves time by centralizing documents and streamlining processes. This efficiency stems from reduced time spent searching for information, improved organization, and better management of tasks and projects. Many reviewers indicate that these time savings contribute to overall productivity gains.

Improved documentation and knowledge base

13 mentions

Around 28% of reviewers (13 of 47) appreciate Confluence's ability to improve documentation and knowledge management. R…

Around 28% of reviewers (13 of 47) appreciate Confluence's ability to improve documentation and knowledge management. Reviewers find it easier to create and organize documentation, leading to a more comprehensive knowledge base that benefits various teams. This centralized knowledge base reduces reliance on individuals and improves access to information across the organization.

Collaboration and teamwork

10 mentions

Approximately 21% of reviewers (10 of 47) highlight Confluence's positive impact on collaboration and teamwork. Reviewe…

Approximately 21% of reviewers (10 of 47) highlight Confluence's positive impact on collaboration and teamwork. Reviewers report that Confluence facilitates better coordination, communication, and information sharing among teams. This improved collaboration leads to more efficient workflows and a standardized approach to processes.

Increased productivity

6 mentions

About 13% of reviewers (6 of 47) indicate that Confluence leads to increased productivity. This boost in productivity i…

About 13% of reviewers (6 of 47) indicate that Confluence leads to increased productivity. This boost in productivity is attributed to streamlined workflows, better collaboration, and easier access to information. Reviewers note that the integration between Confluence and Jira further enhances productivity by facilitating seamless navigation between tasks and requirements.

Search and usability issues

5 mentions

Around 11% of reviewers (5 of 47) express concerns regarding search and usability, stating that it can be difficult to…

Around 11% of reviewers (5 of 47) express concerns regarding search and usability, stating that it can be difficult to find information. Some reviewers mention that the search functionality is not always effective, leading to wasted time. However, others praise the AI features that help in finding relevant documents.

Besides Atlassian Confluence, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?

47 answered

This report synthesizes 47 product reviews to identify software frequently used alongside Atlassian Confluence and understand user recommendations. A strong signal in the reviews is the co-mention of Atlassian Jira, cited by 40% (19 of 47) of reviewers. Other commonly used software includes Miro, mentioned by 19% (9 of 47) of reviewers, and Slack, mentioned by 15% (7 of 47) of reviewers. Microsoft Teams, Microsoft 365, Google Drive, and Trello are also mentioned, but at a lower frequency of 6% to 8% of reviewers each. The consistent co-occurrence of Jira suggests a strong integration or complementary workflow between the two Atlassian products. Similarly, the mentions of Miro alongside Confluence point to collaborative visual workspace scenarios. The variety of other tools, ranging from communication platforms like Slack and Microsoft Teams to file storage solutions like Google Drive and Microsoft 365, suggests that Confluence is often used within a broader ecosystem of productivity and collaboration software.

Atlassian Jira

19 mentions

Atlassian Jira is the most frequently mentioned software alongside Confluence, with 40% (19 of 47) of reviewers noting…

Atlassian Jira is the most frequently mentioned software alongside Confluence, with 40% (19 of 47) of reviewers noting its use. This high co-mention rate suggests a tight integration or complementary use-case between the two Atlassian products. Reviewers often list Jira alongside other productivity and collaboration tools, indicating its role within a broader workflow.

Miro

9 mentions

Miro is mentioned by 19% (9 of 47) of reviewers as a tool they regularly use alongside Confluence. This suggests that M…

Miro is mentioned by 19% (9 of 47) of reviewers as a tool they regularly use alongside Confluence. This suggests that Miro's visual collaboration capabilities are often used in conjunction with Confluence's documentation and knowledge management features. Reviewers list Miro alongside various other tools, highlighting its integration within diverse workflows.

Slack

7 mentions

Slack is mentioned by 15% (7 of 47) of reviewers, indicating its role as a communication and collaboration hub alongsid…

Slack is mentioned by 15% (7 of 47) of reviewers, indicating its role as a communication and collaboration hub alongside Confluence. Reviewers often list Slack alongside other tools such as Google Drive and Jira, suggesting its integration within a broader ecosystem. The co-mention of Slack highlights the importance of real-time communication in workflows that also involve documentation and knowledge sharing.

Microsoft Teams

4 mentions

Microsoft Teams is mentioned by 8% (4 of 47) of reviewers as a tool used alongside Confluence. This suggests that Micro…

Microsoft Teams is mentioned by 8% (4 of 47) of reviewers as a tool used alongside Confluence. This suggests that Microsoft Teams serves as another communication and collaboration platform integrated with Confluence. Mentions of Microsoft Teams alongside other Microsoft products indicate its role within the Microsoft ecosystem.

Trello

3 mentions

Describe how you use Atlassian Confluence in your organization. What are the business problems the product addresses and what is the scope of your use case?

47 answered

This analysis of 47 recent reviews explores how organizations use Atlassian Confluence, the business problems it addresses, and the scope of its use. A significant portion of reviewers, 43% (20 of 47), cite using Confluence as a central knowledge base and documentation repository. Many also utilize it as a documentation platform, with 34% (16 of 47) mentioning this aspect. Knowledge sharing and management are also key applications, noted by 26% (12 of 47) of reviewers. The platform's utility in project management and collaboration is recognized by 23% (11 of 47). Finally, the integration with Jira is appreciated by 13% (6 of 47) of users, streamlining workflows and enhancing information sharing between teams. These uses collectively highlight Confluence's role in fostering collaboration, improving communication, and centralizing critical information within organizations.

Knowledge base/documentation

20 mentions

A substantial number of reviewers, 43% (20 of 47), utilize Atlassian Confluence as a central knowledge base and documen…

A substantial number of reviewers, 43% (20 of 47), utilize Atlassian Confluence as a central knowledge base and documentation repository. They appreciate its ability to organize important company knowledge, document software development efforts, and serve as a repository for various types of information, ranging from requirements and test cases to meeting notes and processes.

Documentation platform

16 mentions

About 34% (16 of 47) of reviewers highlight Atlassian Confluence as a versatile documentation platform. Reviewers find…

About 34% (16 of 47) of reviewers highlight Atlassian Confluence as a versatile documentation platform. Reviewers find it useful for documenting processes, software solutions, and various types of information, such as HR processes and product information, creating a centralized hub for organizational knowledge.

Knowledge sharing/management

12 mentions

Approximately 26% (12 of 47) of reviewers emphasize Atlassian Confluence's role in knowledge sharing and management. Th…

Approximately 26% (12 of 47) of reviewers emphasize Atlassian Confluence's role in knowledge sharing and management. They value its ability to facilitate internal knowledge transfer, break down information silos, and provide a centralized platform for teams to share knowledge, ideas, and solutions, making information easily accessible.

Project management/collaboration

11 mentions

Around 23% (11 of 47) of reviewers utilize Atlassian Confluence for project management and collaboration. They apprecia…

Around 23% (11 of 47) of reviewers utilize Atlassian Confluence for project management and collaboration. They appreciate its ability to organize operations, facilitate project planning, and maintain a historical record of decisions, changes, and processes, enhancing transparency and communication within teams.

Collaboration

7 mentions

About 15% (7 of 47) of reviewers highlight Confluence's collaboration features. They value its ability to enable team m…

About 15% (7 of 47) of reviewers highlight Confluence's collaboration features. They value its ability to enable team members to co-author documents, comment on pages, and work more efficiently, fostering transparency and collaboration across teams and departments.

Please provide some detailed examples of areas where Atlassian Confluence has room for improvement.

47 answered

This analysis of 47 recent reviews identifies areas where Atlassian Confluence users see room for improvement. A significant portion of reviewers, 30% (14 of 47), express concerns regarding the search functionality, citing issues with accuracy and relevance. Formatting and layout limitations are also noted by 13% (6 of 47) of reviewers, who desire more customization options. Several reviewers, 11% (5 of 47), mention UI/UX issues, specifically regarding intuitiveness and navigation. Permissions and access control are also areas of concern, mentioned by 9% (4 of 47) of reviewers. Table functionality, collaboration, templates, page loading performance, page navigation, and integrations each received 6% (3 of 47) of mentions, indicating these are less prominent but still noteworthy areas for potential enhancement. Whiteboard functionality was the least mentioned area for improvement with 4% (2 of 47) of reviewers mentioning it.

Search functionality

14 mentions

A substantial number of reviewers, 30% (14 of 47), express dissatisfaction with Confluence's search functionality. Revi…

A substantial number of reviewers, 30% (14 of 47), express dissatisfaction with Confluence's search functionality. Reviewers find the search results often lack relevance, and the algorithm struggles with older or less frequently accessed documents. Some users note that common words are ignored, and the search is too heavily based on the recency of updates rather than relevance.

Formatting and Layout

6 mentions

Formatting and layout limitations are noted by 13% (6 of 47) of reviewers. These reviewers desire more customization op…

Formatting and layout limitations are noted by 13% (6 of 47) of reviewers. These reviewers desire more customization options for fonts, line spacing, and overall page layout. Some find the current UI design simplistic and suggest more visually interesting choices.

UI/UX issues

5 mentions

Approximately 11% (5 of 47) of reviewers mention UI/UX issues. These include concerns about the intuitiveness of the in…

Approximately 11% (5 of 47) of reviewers mention UI/UX issues. These include concerns about the intuitiveness of the interface, occasional bugs, and complex navigation.

Permissions and access control

4 mentions

Permissions and access control are areas of concern for 9% (4 of 47) of reviewers. They suggest improvements are needed…

Permissions and access control are areas of concern for 9% (4 of 47) of reviewers. They suggest improvements are needed in the clarity and ease of finding space permissions.

Page navigation and hierarchy

3 mentions

Please provide some detailed examples of things that Atlassian Confluence does particularly well.

47 answered

This analysis of 47 recent Atlassian Confluence reviews reveals several areas where the product performs well. A strong signal is the integration with Jira, mentioned by 28% (13 of 47) of reviewers, who appreciate the ability to link development tracking, bug reports, and other work directly to Confluence documentation. Another major theme is Confluence's effectiveness for documentation and knowledge management, cited by 23% (11 of 47). Reviewers value it as a central, secure space for storing, maintaining, and collaborating on documents. Further, around 10% of reviewers highlight the ease of use and the document creation/management capabilities. Finally, page organization is also appreciated by users, with 8% (4 of 47) of reviewers mentioning the ability to organize pages into groups.

Jira integration

13 mentions

A substantial portion of reviewers, 28% (13 of 47), positively highlight Confluence's integration with Jira. They appre…

A substantial portion of reviewers, 28% (13 of 47), positively highlight Confluence's integration with Jira. They appreciate how it facilitates tracking development, bugs, and other work by linking them directly to detailed Confluence documentation. This integration is seen as particularly valuable for development and technical project management teams.

Documentation & Knowledge Management

11 mentions

Confluence is frequently praised for its documentation and knowledge management capabilities, with 23% (11 of 47) of re…

Confluence is frequently praised for its documentation and knowledge management capabilities, with 23% (11 of 47) of reviewers mentioning this aspect. Reviewers find it to be a useful central system for storing and maintaining documents in a shared, secure space. They also appreciate its ability to structure documentation in an easy-to-digest manner.

Document creation/management

5 mentions

Around 10% (5 of 47) of reviewers highlight Confluence's document creation and management capabilities. They find it ea…

Around 10% (5 of 47) of reviewers highlight Confluence's document creation and management capabilities. They find it easy to create and manage project-related documents, meeting notes, and workflows. The ability to write documentation in plain text and create project-based hierarchical documentation is also valued.

Easy to use

5 mentions

Approximately 10% (5 of 47) of reviewers find Confluence to be easy to use. Reviewers appreciate the intuitive interfac…

Approximately 10% (5 of 47) of reviewers find Confluence to be easy to use. Reviewers appreciate the intuitive interface for structuring pages and creating documents. Some find it superior to traditional tools like Microsoft Word or Google Docs.

Collaboration Features

4 mentions